Cadillac Pasadena - Service Center

I purchased a brand new $121,000. 00 2023 Cadillac Escalade from this dealer 6 months ago, the vehicle recently started making a loud grinding noise when I turned to the right so I too 00 2023 Cadillac Escalade from this dealer 6 months ago, the vehicle recently started making a loud grinding noise when I turned to the right so I took it in to get my first service at a Cadillac Dealership near my work and received a video 20 minutes after I dropped it off showing me that Cadillac Pasadena didn’t torque down the wheel hub bolt while installing the Brembo Brake package on my vehicle which were a “dealer installed item” on my window sticker. It caused the bolt to come out since it was not torqued down and grind down my drive axle, wheel hub and cause the brake harness to fly off disabling my vehicles ABS which is extremely dangerous. Since this was dealer installed item it has nothing to do with the factory so is not covered under the factory bumper to bumper warranty GM said that Cadillac Pasadena is responsible and wanted me to reach out to them since they should be held responsible for this. I am in the auto industry as well as my father which is a GM so out of courtesy instead of me getting Attorney right away I tired giving this place a chance to pay for the new parts labor, and rental while my vehicle is being fixed at the Cadillac Dealership next to my work since I do not feel comfortable letting them touch my vehicle here after this shouldn’t have happened in the first place. I contacted Mike in service which has not replied to any of my emails past 3 weeks, got in contact with the GSM Will which told me the General Manager Ceaser will be contacting me over week and half ago but has never called or emailed me. I started a case right away with General Motors Customer service so everything is documented. The vehicle has been sitting 3 weeks now since wire harness is on back order and Cadillac Pasadena have been no help whatsoever. This dealership has extremely poor customer service and even worse service technicians, I will file a complaint with The Federal Trade Commissioner as well as The Department of Motor Vehicles if this cannot be resolved. I look forward to a prompt response before contacting an Attorney. More

The service department dealership customer service was so rude in answering my questions in regards to the Cadillac liryc EV that i am driving. Don’t go there. rude in answering my questions in regards to the Cadillac liryc EV that i am driving. Don’t go there. More