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Cadillac of Norwood - Service Center

Norwood, MA

4.5
45 Reviews
Call Service Center (781) 762-5900

45 Reviews of Cadillac of Norwood - Service Center

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June 20, 2025

I have been using Cadillac of Norwood and Paul as my service advisor for the last few years. Paul and the team at Cadillac have always exceeded my expectations, and I would highly recommend them to any More

by edkeljik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bertoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 19, 2025

Great team, very customer friendly, definitely would recommend this dealership They are upfront and keep you informed 10/10! More

by hairsnanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2025

Took about three weeks to diagnose and fix an issue with my car. Asked for a loaner, several times, but there were none available. A dealership of this size should have a ton of loaners, especially a high More

by brian@thedurks.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Donovan
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June 17, 2025

Best service hands-down one of the main reasons I deal with this dealership. George is amazing and always ready to help all my needs exceptional service by him. More

by Benzadidas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bertoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 15, 2025

Accommodating and trustworthy and fair and helpful and easy to work with and earns reputation More

by MTAVOLIERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Piacitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Cadillac of Norwood responded

Earning your trust and delivering a fair, helpful experience is exactly what we strive for. We truly appreciate your support and look forward to assisting you again in the future!

June 14, 2025

Thoughtful, courteous timely. . concierge service excellent. Very comfortable service setting. Pickup and delivery outstanding in every way More

by ROBERT.MALSTER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representatives
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Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for the wonderful feedback! We're so glad you enjoyed the thoughtful and timely service, and that our concierge pickup and delivery made things even more convenient. Providing a comfortable and seamless experience is always our goal—we truly appreciate you taking the time to share your experience!

June 13, 2025

Paul handled the process professionally and no glitches. The car was returned in a timely manner and nicely washed More

by NOAH19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Piacitelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for the great review! We're glad to hear Paul made the process smooth and professional from start to finish. It's great to know your vehicle was returned on time and freshly washed—just the way it should be. We appreciate your trust and look forward to seeing you again!

June 12, 2025

No Nono no no no no no no no no no no no not ever no More

by hickeyj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jurasek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2025

Paul kept me informed as repair issues were identified with details including options and pricing. Alway a pleasure to deal with. More

by ITZAPARTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for the kind words! We're glad to hear Paul kept you well-informed throughout the repair process and provided clear details and options. It's always a pleasure to assist you, and we truly appreciate your continued trust and loyalty!

June 07, 2025

Paul always provides great service. Paul makes it easier to understand exactly what your options will be. More

by WIGHTMANLYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 09, 2025 -

Cadillac of Norwood responded

Thank you so much for sharing your experience! We’re happy to hear that Paul always goes the extra mile to provide great service and help you understand all your options. We truly appreciate your trust in us and look forward to welcoming you back next time.

Jun 16, 2025 -

Cadillac of Norwood responded

Thank you for your feedback! We're proud to have Paul on our team—his dedication to clear communication and top-notch service truly makes a difference. We're glad he helps make the process easier and more transparent for you. We appreciate your continued support!

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