Paul Treseler

Cadillac of Norwood responded

Thank you for your kind words and for choosing us over the years. It means a great deal to hear that, after owning several Cadillacs and working with different dealerships, Cadillac of Norwood has become your favorite. Our team is committed to providing an exceptional experience at every visit, and we're thrilled that we've earned your trust and loyalty. We truly appreciate your support and look forward to helping you with all your Cadillac needs for many years to come. Thank you again for your recommendation!

Cadillac of Norwood responded

We take concerns like these very seriously and would like the opportunity to investigate what occurred. Unfortunately, we are unable to identify your visit based on the information provided in this review. At your convenience, please contact us directly with your name, vehicle information, or repair order number so we can review your service history and address your concerns. We would appreciate the opportunity to learn more about your experience and work toward a resolution. Thank you for bringing this to our attention.

Cadillac of Norwood responded

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience. After inspecting your vehicle, our technicians were able to diagnose and identify the concerns you brought to us. We reviewed our findings and recommendations with you, but ultimately you chose not to proceed with the repairs at that time. We also acknowledge your concern regarding the oil change light not being reset during your visit. That was an oversight on our part, and we apologize for the inconvenience. We would be happy to correct that for you at your convenience. Regarding your mention of spending $600 at another dealership for a diagnosis, that service was not performed or charged by us, and therefore is not something we can speak to or take responsibility for. We understand that repair recommendations can sometimes come as a surprise, which is why we provide clear, transparent information so customers can make informed decisions about their vehicles. If you would like to discuss your visit further, we would welcome the opportunity to speak with you directly and address any remaining concerns. Thank you for giving us the opportunity to evaluate your vehicle.

Cadillac of Norwood responded

Thank you for taking the time to share your experience with our service team! We’re glad to hear you appreciated the clear communication and honest approach from our staff. Providing transparent recommendations without unnecessary upselling is very important to us. We’re also happy you enjoyed our clean and comfortable environment. Thank you for choosing us for your Cadillac service needs, and we look forward to seeing you again in the future!

Cadillac of Norwood responded

Thank you for the wonderful feedback! We’re really happy to hear that George provided such an outstanding service experience. His knowledge, attention to detail, and strong communication skills are a huge asset to our team, and we’ll be sure to share your kind words with him. We truly appreciate your business and look forward to assisting you again in the future!

Cadillac of Norwood responded

Thank you for bringing this to our attention. We completely understandable why you feel disappointed. To clarify, your vehicle was parked in a designated spot just outside the service entrance, not at the main dealership entrance near the roadway. That said, it being left unlocked was an oversight on our part, and we take full responsibility for that. We truly appreciate your feedback, as it helps us improve our processes and ensure better attention to detail moving forward. If you’d like to discuss this further, please don’t hesitate to reach out to us directly.

Cadillac of Norwood responded

Thank you for sharing your experience! We’re glad to hear that Paul has consistently provided honest guidance and dependable service during your maintenance visits. We truly appreciate your trust and your recognition of his dedication. It means a lot to our team. We’ll be sure to pass along your kind words to him!

Cadillac of Norwood responded

Thank you for being a long-time customer and for your continued trust in us! We’re delighted to hear that Mike, Al, Paul, and George have all made such a positive impression. Providing first-class service in both sales and maintenance is what we strive for every day, and your feedback means a great deal to our entire team. We’ll be sure to share your kind words with them. Thanks again for your support!

Cadillac of Norwood responded

Thank you for your incredible loyalty over the past 12 years! It truly means a lot to us that you’ve trusted us with multiple vehicle purchases and service visits over the years. We’re so glad to hear that Al, Paul, and George have all contributed to making your experience a great one. We especially appreciate your recognition of our team’s consistency because that sense of familiarity and trust is something we work hard to maintain, both for our customers and our employees. Your kind words and continued support mean everything to us. Kudos right back to you, and we look forward to serving you for many more years to come!

Cadillac of Norwood responded

Thank you for your kind words! We truly appreciate your trust and are glad to be there when you need us. Dependability is what we work hard to achieve every day. As for the new electric vehicles, they’ve been gaining a lot of interest! Customers are enjoying the smooth, quiet ride and lower maintenance needs. We’re always happy to answer questions or walk you through the options if you’re ever curious to learn more. Thanks again, and we look forward to seeing you at your next visit!