Calabasas Motorcars

Reason for Visit: Service

I recommend this dealer: No

My Review of Calabasas Motorcars:
One of the most miserable experiences I've ever had with a car dealer. They overcharge for repairs, recommend repairs that weren't necessary. Tried to deal calmly with the service manager and wound up in a shouting match. I am convinced that while the car was there, items were stolen and fuel was siphoned. PLEASE BE EXTREMELY CAUTIOUS!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Calabasas Motorcars:
I was a little concerned about MDAVIDS listings about the Calabasas Mercedes dealer. I actually met the infamous Billy Wu that he had metioned in a number of his listings. I purchased a E350 from Chad, who was very patient and informative. Billy Wu was the Finance Guy who handled my paperwork. While I was waiting for all the bad things that MDAVIDS had mentioned. Mr. Wu said O.K. we're all done. My purchase from Mercedes-Benz of Calabasas was a pleasant experience. Simple and easy. I guess each person must measure there experience on a individual level. I nearly didn't go to Calabasas because of MDAVIDS. I guess I should have discounted his review based on the fact that it appears all he does is watch this site for any positive feedback. Not much of a life. Give Calabasas a chance. They surprised me!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Calabasas Motorcars:
Mercedes Benz of Calabasas is the worst dealership in Los Angeles. The sales manager Billy Wu is a SCAM artist. He is known to deceive people and fast talk them into the deal. Avoid Mercedes Benz of Calabasas dealership. You can get a much better deal at any other dealership.

* Billy Wu lied about the cost of premium package
* Billy Wu lied about covering miles on the old return lease

Mercedes Benz should fire any employee that ruins its great name. Bill Wu is the sales manager so any other sales person you visit won't make a difference. He will be slamming your deal at the end no matter you start with. Billy Wu ripped us of for in total for $1500.

WARNING AVOID MERCEDES BENZ OF CALABASAS.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Calabasas Motorcars:
After some research & pricing, I bought the ML 320 at Calabasas Mercedes. Everything was fine until 3 weeks after the first oil change done by Calabasas Mercedes service. While driving on the Freeway, I heard a rattling sound and WITHIN MINUTES the engine shut-down/seized. Apparently, the oil pan's lug nut (?) came loose and oil drained-out. Subsequently, Calabasas Mercedes service has refused to honor the Original Warrantee and fix the results of their negligence in not tightening the oil pan lug-nut. Needless to say (if I still have a Mercedes), I will not be using their maintenance services.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Calabasas Motorcars:
My review is almost one year to the day from the review I read about this dealer. It would have to be said that the quality of sales interface hasn't improved in a years time. I found the same unfriendly sales approach when I contacted the dealership over the phone. The car in question, a 2005 SL500. I knew the color I wanted, along with two options. I was also upfront about the price quote I received from another dealership. The person I spoke with basically told me he couldn't help me. The purchase of the car was done entirely over the phone with Auto Stiegler in Encino. Their professionalism exceeds anything I have experienced before. Absolutley no pressure and excellent communication from beginning to end, with delivery of the car, which now stands in my driveway. A note on Calabasas' service, which I have used for the past four years on two other Mercedes. Poor communication skills from the service writers and recently three trips there on some major work which had to be done. It took three times to get it right, so I won't be returning for any more service work.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Calabasas Motorcars:
This dealer was one of four that I had contacted when inquiring about a possibly purchase, and the only one from which I did not get a single response. The others gave me quotes, e-mail and phone response as well as advice , some better, some worse. However, nothing from Calabasas, Zip. After talking with a sales representative on the phone explaining my situation, i never heard from him again. A few months later, I scheduled a test drive because they were the only dealer in my area that had the model I was intertested in for this purpose. I arrived only to meet another pushy, disinterested sales person that expected me to buy the car after test driving it for 5 minutes with him along (no more time allowed) without being exceptionally friendly or informative and ignoring my repeated statements that I did not like the color and that it was missing desired equipment. I can't speak for the service since I have not bought a car there and don't plan on doing so or taking my current car there for servicing.

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