Camelback Toyota

Camelback Toyota responded

We are genuinely sorry to hear about your recent experience at our dealership. Providing exceptional service and ensuring our customers feel valued are top priorities for us, and we regret that we did not meet your expectations during your visit. Your feedback regarding professionalism, friendliness, communication, and wait times is deeply concerning to us. We apologize if our service fell short of the courteous and efficient experience we strive to deliver to every customer. We understand the importance of clear communication and friendly service, and we regret any frustration or inconvenience caused by the issues you encountered. Please know that your experience does not reflect our standard of service, and we appreciate you bringing this matter to our attention. To discuss your experience further and to address any remaining concerns, we encourage you to contact our Service Manager, Jimmy, directly at cbtservice@vtaig.com. Jimmy is committed to understanding your perspective and working towards a resolution that ensures your satisfaction. Thank you for your feedback and for giving us the opportunity to improve. We value your business and hope to regain your trust in our dealership.

Camelback Toyota responded

Thank you for taking the time to provide us with feedback about your recent service visit. We sincerely apologize for the disappointment and inconvenience you experienced. Providing a VIP experience for all our customers is a priority for us, and we regret that we fell short of your expectations during your visit. We apologize if you felt like you were imposing during your visit. Every customer interaction should be welcoming and accommodating, and we regret if this was not the case for you. Your concerns about the painted numbers on your car, the movement of your dash cam, and the lack of a scheduled follow-up appointment are certainly valid and should not have occurred. Please rest assured that we take these matters seriously and will address them with our team to prevent recurrence. Regarding the service sticker on your windshield and the cleanliness of your vehicle, we understand the importance of these details in completing your service experience. While we strive to provide a thorough service, including returning your vehicle in a clean condition, we regret if this was overlooked during your visit. To discuss your experience further and address any remaining concerns, we encourage you to contact our Service Manager, Jimmy, directly at cbtservice@vtaig.com. Jimmy is committed to understanding your perspective and working towards a resolution that ensures your satisfaction. Thank you for bringing these matters to our attention. Your feedback is invaluable as it helps us to improve our service standards and ensure a better experience for all our customers. We look forward to the opportunity to regain your confidence in our dealership.

Camelback Toyota responded

Thank you for sharing your experience with us. We are pleased to hear that you found Maliq to be a great guy to work with, but we regret that the initial interaction did not start off on the right foot. It is crucial to us that our customers feel respected and understood from the moment they walk through our doors. We apologize if you felt that your intentions were being questioned. Our aim is to provide a welcoming and supportive environment for all our customers, and we regret that this was not fully achieved during your visit. To address your concerns and ensure we improve our service, we would like to invite you to contact our Client Relations Director, Katrina Coscarelli, at kcoscarelli@camelbacktoyota.com. Katrina is dedicated to enhancing our customer experience and would greatly appreciate the opportunity to discuss your visit further. Thank you again for your feedback. We value your business and are committed to making your next experience with us a more positive one.

Camelback Toyota responded

Thank you for sharing your feedback regarding your recent service experience at our dealership. We sincerely apologize for the issues you encountered and the disappointment caused. Providing exceptional customer service and ensuring the quality of our vehicles are top priorities for us, and we regret that we did not meet your expectations in these areas. We apologize if you felt that our team members were cynical, uninterested, or sarcastic during your visit. Every customer interaction should be respectful and attentive, and we regret if this was not your experience. Rest assured, we take your feedback seriously and will address this internally to ensure our team members provide the professionalism and support our customers deserve. Regarding your concerns about fluid top-offs during service, we apologize for any oversight. In addition, we apologize for the inconvenience caused by the faulty battery in your vehicle. Ensuring the reliability of our vehicles is paramount, and we regret any inconvenience you experienced due to this issue. Please know that we are committed to resolving this matter promptly for you. To discuss your experience further and address any outstanding concerns, we encourage you to contact our Service Manager, Jimmy, directly at cbtservice@vtaig.com. Jimmy is dedicated to understanding your perspective and working towards a resolution that meets your satisfaction. Thank you for bringing these matters to our attention. Your feedback is invaluable as it helps us to improve our services and ensure a better experience for all our customers. We look forward to the opportunity to regain your trust in our dealership.

Camelback Toyota responded

Thank you for being a loyal customer for over seven years. We genuinely appreciate your continued patronage and are deeply sorry to hear about your recent experiences. Your feedback is invaluable to us, and we are committed to addressing your concerns thoroughly. We understand your frustration with rising prices and diminished services, including the discontinuation of complimentary car washes after oil changes. Our goal is to provide high-quality service and ensure customer satisfaction, and it is clear that we have fallen short of your expectations. Additionally, we apologize for the pressure you felt regarding the review requests from our service technicians. Our team should always interact with customers in a respectful and professional manner, and we are concerned to hear that this was not the case. Rest assured, we are looking into this matter to ensure our employees are treated fairly and that our customers have a positive experience. We are also aware that long wait times and crowded facilities can be frustrating. While we strive to accommodate as many customers as possible, it should not come at the cost of the quality of your service. We are reviewing our scheduling and capacity to improve your experience during your visits. To discuss your concerns in more detail and to find a resolution, we invite you to contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is dedicated to ensuring our customers receive the best service possible and will be happy to assist you personally. Thank you again for your candid feedback. We hope to regain your trust and provide you with the exceptional service you deserve.