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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,394 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,394 reviews

June 17, 2024

Not cleaning no wash the bird xxxxxxon the roof, kept the vehicle more than 2 weeks for the job more than 5k without washing or cleaning the vehicle, it was too cheap, bad services More

by TIENTRUC2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jun 21, 2024 -

Camelback Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit. Your experience is not reflective of the high standards we strive to maintain. We understand how disappointing it must have been to receive your vehicle back after more than two weeks, especially after a significant service costing over $5,000, without it being cleaned or washed. The condition in which your vehicle was returned is unacceptable and does not meet our expectations for customer care and service quality. To address your concerns directly and ensure that we improve our services, we invite you to contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Jimmy is committed to making things right and will be more than happy to discuss your experience in detail and find a satisfactory resolution. We appreciate your feedback as it helps us to identify areas for improvement. We value your business and hope to have the opportunity to restore your trust in our services.

June 17, 2024

I was a little late but they still got me in and completed the work ahead of schedule. Great team. More

by FLOYD.THREAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Nguyen
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June 17, 2024

Came in and purchased a new Camry with Lon Nguyen and Ever. Great experience. Will definitely come back More

by Denle2677
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Lon Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lon nguyen
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June 17, 2024

Awesome good team great Dealer and very good help great job very satisfied with my purchase More

by RAFAMR21
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nayeli
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June 16, 2024

Es un lugar donde la gente es muy amable y te hacen sentir muy bien More

by bolivarmanuel9
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Andre
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Jun 17, 2024 -

Camelback Toyota responded

¡Gracias por tu reseña! Nos alegra saber que tuviste una experiencia positiva con nuestro equipo amigable. Brindar un ambiente acogedor y asegurarnos de que nuestros clientes se sientan bien siempre es nuestra meta. Si hay algo más que podamos hacer por ti o si tienes algún comentario adicional, no dudes en hacérnoslo saber. ¡Apreciamos tu apoyo y esperamos verte nuevamente pronto!

June 16, 2024

They have great service, and friendly staff. They also have a nice and clean waiting area. More

by ChrisL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Noah Hoskovec
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with our service and staff. Maintaining a friendly atmosphere and ensuring our waiting area is clean and comfortable are top priorities for us. If there's anything else we can do to enhance your experience further, please let us know. We appreciate your business and look forward to serving you again in the future!

June 16, 2024

They are friendly and took care of me and the job was faster then they told me it would take with my Tacoma recall and service. More

by GARTH
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Cid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight Moore
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with us during your Tacoma's recall and service. Providing efficient and friendly service is always our goal, and we're glad we could exceed your expectations in terms of timing. We appreciate your trust in us to handle your vehicle's needs promptly and effectively. If you have any more questions or need further assistance in the future, please feel free to reach out. We look forward to serving you again at Camelback Toyota!

June 16, 2024

The service was quick and the dealer was able to fix the issue with the battery and other parts same day. It was expensive though. More

by RPENKAS21
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your feedback. We're pleased to hear that our service team resolved the issue with your battery and other parts promptly. We understand that unexpected expenses can be frustrating, and we strive to provide transparent pricing and value for the services we offer. If you have any concerns or questions about the pricing, please feel free to reach out to us directly. We appreciate your business and look forward to serving you again in the future.

June 16, 2024

The whole process was smooth. The salesperson understood my needs and provided great communication on the options. More

by tremillett
Recommend Dealer
Yes
Employees Worked With
Abraham, Denita
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your review! We're thrilled to hear that your car-buying experience with us was smooth and that our salesperson understood your needs well. Providing clear communication and guiding you through your options is something we take pride in. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Safe travels in your new vehicle!

June 16, 2024

Great Service and fast. .... Very well treated by Q Thank for your service and support with this project More

by BRIAN.WOODS11
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
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Jun 17, 2024 -

Camelback Toyota responded

Thank you for your positive feedback! We're delighted to hear that you had a great service experience with us, and that Q provided fast and excellent treatment. Your satisfaction is our priority, and we appreciate your trust in us for your project. If there's anything else we can assist you with in the future, please feel free to reach out. Thanks again for choosing us!

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