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Camelback Toyota
Phoenix, AZ
5,394 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 5,394 reviews
November 12, 2019
excellent great personal will recommend to others great deal better than other places its worth driving from yuma will come back if i have the oportunity great personal will recommend to others great deal better than other places its worth driving from yuma will come back if i have the oportunity More
by godd_blezz_me20
Employees Worked With
pablo
September 07, 2019
TREATED LIKE CRAP AND OVERCHARGED AVOID THIS PLACE AT ALL COSTS! THANKS FOR WASTING 5+ HOURS OF MY TIME EVEN THOUGH I HAD AN APPOINTMENT. AN APPOINTMENT AT 1PM I GOT A CALL TO G AVOID THIS PLACE AT ALL COSTS! THANKS FOR WASTING 5+ HOURS OF MY TIME EVEN THOUGH I HAD AN APPOINTMENT. AN APPOINTMENT AT 1PM I GOT A CALL TO GET MY VEHICLE ASAP BEFORE THEY CLOSED ON FRIDAY AT 6:30PM THE MANAGER WAS ONLY ABLE TO SAY "well, we were busy today" On top of all that and the awful terrible customer service they overcharged me for some bs extra special oil I didn't sign off on AND never called me to confirm things before doing them EVEN THOUGH I SPECIFICALLY REQUIRED THEM TO. FUCKIN RIDICULOUS. I got cheated and treated like shit. I'm never going back here. More
by Abathe
Employees Worked With
Chris Mill
June 30, 2019
Lack of integrity We visited the dealership to see if we really wanted to buy the model we had in mind. Duarte was very helpful. Later we used an internet car buying se We visited the dealership to see if we really wanted to buy the model we had in mind. Duarte was very helpful. Later we used an internet car buying service to look for that model. Camelback Toyota was one of 2 or 3 that responded. Their quoted price included "Total Dealer Fees & Accessories". On contacting Duarte, he quoted a price that was $200 over the internet price. It took quite a while to sort this out. It was as though there was very poor communication within the dealership. I was not happy and Duarte become angry. In the end, I told him that we would pay only $300 less than the price he was quoting (because we could get the car for much less elsewhere if we were willing to wait). He agreed he could sell it for $300 less. The car was actually in transit to the dealership, and Duarte told us that we should be there when it arrived, because they would sell it to the first customer who made an acceptable offer. He also said he would let us know when it arrived. Strangely, the dealership offered us an appointment on a Friday close to the expected delivery day, without being sure when the car would arrive. On Wednesday, I was reminded of this and told that Duarte would be there. On Friday, we called just before the appointment and discovered that Duarte was at a wedding in Florida and that the car had been sold on Thursday. More
by retiredCouple
Employees Worked With
Duarte Oliveira
June 20, 2019
"Awesome Internet Parts Sales Service" I've been ordering parts for my 97' Toyota 4runner 4x4 sr5 since the past two years. Internet Parts department has not yet let me down! Excellent cust I've been ordering parts for my 97' Toyota 4runner 4x4 sr5 since the past two years. Internet Parts department has not yet let me down! Excellent customer service and you will be 100% taken care of. My last order on June 18th, 2019, George took care of my order and my questions I had regarding my brake master cylinder. Keep up the awesome work George and thanks for the fast shipping & delivery! Thanks, -Francisco C. More
by Frank C.
Employees Worked With
George
June 17, 2019
Had the Best Dealership experience ever! I got my first car here and I had the best experience. I’m glad I came here cause Kayla V. did not even frown a bit when I kept changing my mind picki I got my first car here and I had the best experience. I’m glad I came here cause Kayla V. did not even frown a bit when I kept changing my mind picking the cars. She patiently redid a the paperwork whenever I changed my mind. Thank you Kayla for the best experience at Camelback Toyota. She deserve a 10/10. There were other people who helped me but i apologize I forget their names. Thanks to all. More
by Nooooooo
Employees Worked With
Kim McKay
May 08, 2019
One left in the Country I whacked the driver-side mirror on our 2006 Land Cruiser this winter while backing out of an eastern Washington snowbank The local dealer told us th I whacked the driver-side mirror on our 2006 Land Cruiser this winter while backing out of an eastern Washington snowbank The local dealer told us they couldn't find a replacement...anywhere. Recommendations led me to Camelback and Amanda Jewett. In no time flat Amanda found the only one left in the country!. Every aspect of this experience, from contact to delivery, was flawless. Camelback is my source for Land Cruiser and FJ parts. Period. More
by LandCruiserLover
Employees Worked With
Amanda Jewett
February 14, 2019
GREAT SERVICE Javier Marquez goes above and beyond expectations in the service department. Thank you so much for all your assistance in getting our Sequoia back to Javier Marquez goes above and beyond expectations in the service department. Thank you so much for all your assistance in getting our Sequoia back to tip top shape! I look forward to driving it for another 18 years now! You are the best! More
by Brad
Employees Worked With
Javier Marquez
February 11, 2019
They would rather forfeit a sale than let up on tactics I started working with Barry Fox, as part of the Costco Auto Program, and said I was a Gen X'er with a Millennial sensibility; meaning, I wanted email I started working with Barry Fox, as part of the Costco Auto Program, and said I was a Gen X'er with a Millennial sensibility; meaning, I wanted email only, to have it be as straight-forward and easy as possible. I received two phone calls in the same day, multiple emails, and a video about the salesman. I was looking to buy a car, not a new friend or a date! The next day, after I'd indicated that I would be interested in a test drive, but was not certain if I could make it there, or at any specific time, the salesperson wanted me to confirm a time, and preemptively gave my info to the fleet manager, whom I'd had no contact with - and who then called(!!) to say that I'd a scheduled test drive at a time I'd never agreed to! I drove to the dealership, asked to speak with the Customer Relations Mgr, a first, and was basically dressed down by Kim McKay, when I tried to explain my experience thus far was a negative one, and why. At that point, I asked that they ease up on their aggressive sales tactics, received a reply that was there was basically no pleasing me and no, they would not modify their actions. I thanked her, and left - blown away by the fact the business would rather throw away a sale than be a decent partner in the sales process. I do not understand why we can now buy things (including appliances, even homes!) online without a fuss or headache in 2019, but the car sales industry is stuck in the 1970s! More
by SpringK2019
Employees Worked With
Kim McKay
January 24, 2019
AMAZING 1st time buyer experience!! I had Edin Guerra as my salesman! Gave me an amazing deal on my 1st car. amazing experience w/ no annoying pressure to buy the car i had my eye on. my I had Edin Guerra as my salesman! Gave me an amazing deal on my 1st car. amazing experience w/ no annoying pressure to buy the car i had my eye on. my boyfriend is an expert at dealerships & knows how to work his ways to not get tricked by dealers. Edin gave us his patience & such a great experience! So grateful everything happened the way it did. Thank you so much Edin?? More
by clarissa9696
Employees Worked With
Edin Guerra
December 31, 2018
Great Dealership Hello, I bought a car from Camelback Toyota yesterday and I just wanted to say my salesman Partick Colon, was very helpful and did a great job in prov Hello, I bought a car from Camelback Toyota yesterday and I just wanted to say my salesman Partick Colon, was very helpful and did a great job in providing us with all the best options for us and making our experience with your dealership so awesome! Everyone that we worked with was very helpful, friendly, and worked to get us the best deal possible. More
by Crystah
Employees Worked With
Christopher Chavez, Patrick Colon
