Camelback Toyota

Oil change They have you set an appointment for what purpose I'm not sure. I set my oil change for 730am find a bay full of cars. No problem I figure I have an a They have you set an appointment for what purpose I'm not sure. I set my oil change for 730am find a bay full of cars. No problem I figure I have an appointment. Wrong!!!! Service guy say they have to set an appointment every 15 minutes. Really? Then why do that to your customers. If you can't serve your customers using your appointment schedule, then why have it. Just say first come first serve and be done with it. Wish I had a another Toyota dealer close to me home . Ok revised, it's funny how alittle compliment greases the wheels of service. Sad , but fact of life these days. Got me out in an hour so not bad at all. More

John DeArmond @ Camelback Toyota: I trust him and them Just returned home from Camelback Toyota in Phoenix with another purchase, this time a used car. The car wasn't my first choice, nor my 3rd. but sinc Just returned home from Camelback Toyota in Phoenix with another purchase, this time a used car. The car wasn't my first choice, nor my 3rd. but since it was for a college daughter to use far away from home, her wants & desires were also important. And, it turns out, I am very happy with the result. To be clear, I don't like salesmen. But I trust John DeArmond and really feel that he, and the dealership, puts my interests first. Obviously there is a bottom line. Yet, I also feel like I got a pretty good deal. This is the second vehicle we purchased from him and Camelback Toyota. The first was a new car 5 years ago. Which @ 80,000 miles now has still had NO problems and still drives like a dream. Not only was the sale an excellent experience, but the AFTER sale experience has been outstanding. John has kept in touch, literally for years, genuinely concerned that our experience was continuing to be nothing but the best. He's always been available for questions and advice regarding our purchase and other car related information. For basic tune-up stuff we have a nearby shop we like to go to. But I when we have a dealer specific thing to be done to our car, such as the 50,000 or 75,000 check, we go to the dealer. This dealer. We always feel helped and never used. So when we decided to replace the 20 year old car our girl was driving, he was the first thought of where to turn. Oh, we checked out Cars.com and the rental car companies, but our first choice was to call John. And I'm glad we did. The car buying experience can be frustrating. I've purchase at least 20 cars in my lifetime, both new and used, and really love just how painless and easy these guys make the process. Truly no pressure. Yes, they are a business, and so yes, they want you to buy a car, preferably from them. But, it's really about choices. MY choices. MY preferences, and what they can do to HELP me in fulfilling them. We gave John our parameters a couple of weeks ago and he came up with several choices that day. Spent several hours with him last week going through and driving different cars before finally deciding on a choice vehicle. We put a hold on it and when our college girl was home on spring break a last Sunday, we had her try them out. But, LOL, it turned out she liked something completely different. However, it was no problem for these guys, probably used to people changing their minds. Did I spend more than if I'd bought from an individual? Well... yes and no. Yes I paid at or below the "blue book" price. But I am also sure, and comfortable in the knowledge that this vehicle doesn't have any major problems. Nor is it likely to have any "minor" ones any time soon. And.. paying slightly more than the "suggested retail price" we were able to include an extended warranty that will take care of any problems for several years to come. Did they make a profit. Sure. But I definitely also got a deal. I'm happy, spouse is happy, child's happy. So, I've got another happy car purchase, and will be calling him again, probably in another 5 years. Because, and this is important, they're not in this business for just one sale, they're in it for the long run. More

Best Dealership in AZ Id like to publicly express my gratitude and appreciation for the following: Mikki, Laurie, Richie, Ross, Ash, Ty, Todd at Camelback Toyota. These few Id like to publicly express my gratitude and appreciation for the following: Mikki, Laurie, Richie, Ross, Ash, Ty, Todd at Camelback Toyota. These few members of the best dealership in AZ have set the standard for outstanding customer service and customer consideration. I have now purchased 2 vehicles under Ross's management. I cant give enough thanks to this great team for making my experiences with any visit pleasant and enjoyable. After a long day nothing feels better than the kindness and generosity Camelback Toyota offers on a daily basis. Thanks again for your time, help and making my experiences there feel like Im home. More

Above-and-beyond service from a Camelback Toyota employee I have always received great service from Camelback but one of their Parts Sales representative, Richard (Richie) Silba was exceptional. I was in nee I have always received great service from Camelback but one of their Parts Sales representative, Richard (Richie) Silba was exceptional. I was in need of a replacement part for my 2011 Rav4 which was extremely difficult to find. Richie made a number of calls to find this part already painted. When it was obvious that a 'finished' part was not available, Richie made all the arrangements to get the unfinished part painted. Richie even called me after the arrangements were made to confirm that all was done and to my satisfaction. It is so rare to see this kind of service nowadays but I think it is typical of Camelback Toyota. Thanks to them and to Richie! More

2017 Highlander Purchase Our experience purchasing a 2017 Highlander SE at Camelback Toyota in Phoenix AZ was excellent. The salesman (John DeArmond) was very informed about Our experience purchasing a 2017 Highlander SE at Camelback Toyota in Phoenix AZ was excellent. The salesman (John DeArmond) was very informed about the technical and performance characteristics of the car. We were not able to stump him. We were treated fairly and felt we got a good deal. We would recommend the dealership to others interested in a Toyota product. More

Fair price I worked with Roxanne and Ryan, fasted car purchase I made. After 3 hours I was driving home my brand new truck. They also threw in a new hat ! I worked with Roxanne and Ryan, fasted car purchase I made. After 3 hours I was driving home my brand new truck. They also threw in a new hat ! More

Quality people and service Purchased a car from Robert and highly recommend working with him. He is professional in every sense of the word. Respects people's time and operate Purchased a car from Robert and highly recommend working with him. He is professional in every sense of the word. Respects people's time and operates with honesty and integrity. Genuinely a good man More

I almost bought a Jeep 30 minutes before. Thirty minutes prior to showing up at Camelback Toyota I was convinced I was going to buy a Jeep. My thinking was I would go rule out the 4Runner, th Thirty minutes prior to showing up at Camelback Toyota I was convinced I was going to buy a Jeep. My thinking was I would go rule out the 4Runner, then hurry back to the Jeep dealer so I get my Jeep and go home. I took a brief test ride with John "Deere," he explained all of the various features, benefits to a Toyota etc... Truth be told the 4Runner looked a whole lot cooler to me, but I liked the engine in the Jeep better. John pointed out resale value, reliability and a few of the things the Grand Cherokee lacked but without speaking negatively about the competition. He was extremely professional and pleasant, not to mention patient with me. For the xxxx of it I figured I would do the math with Joe, including my trade in. Both the Jeep and the 4Runner were pretty much the same price but the customer service sold me the Toyota. I got to the dealer very late in the day and really felt bad when we wrapped up after 11 PM. The entire process was extremely pleasant. I was happy with my purchase price, had awesome customer service and will certainly recommend this dealership to my friends and family. John, Joe and Billy really went the extra mile and I truly appreciate them. Thank you. More

Camelback Toyota does not use genuine Toyota parts I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Bu I was shocked to find this dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Buyer beware- when the parts, which are not covered by Toyota fail the dealership does not warranty or perform the repair. You are then left dealing with the third-party vendor yourself. Kim McKay was confrontational, bullying and very unethical when I asked to have my issue addressed and Ross Ehler will not accept my calls. I have to have my credit card company refund the purchase and I was advised by Toyota corporate, who alleges they have many complaints about Camelback Toyota, to have the repair performed by Right Toyota More

Experience with Sales Person Our experience with Tony who was our sales person was great, he was very helpful and gave us what we wanted in our vehicle and price. Brian in finance Our experience with Tony who was our sales person was great, he was very helpful and gave us what we wanted in our vehicle and price. Brian in finance was also great and helpful. I would come here again to purchase a vehicle. More