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Camelback Toyota
Phoenix, AZ
5,394 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 5,394 reviews
August 23, 2016
Comfortable and Confident Chris Mill is my service advisor at Camelback Toyota. I feel comfortable bringing my vehicles in to him and I am confident he is helping me properly t Chris Mill is my service advisor at Camelback Toyota. I feel comfortable bringing my vehicles in to him and I am confident he is helping me properly take care of my cars. I definitely recommend Chris as a service advisor and I value his opinion. More
by Lori
Employees Worked With
Chris Mill
August 21, 2016
Life long customer! Thank you for making my safety your top priority! This has been the most attentive service I have received from any company! Thank You Very Much! Thank you for making my safety your top priority! This has been the most attentive service I have received from any company! Thank You Very Much! More
by lolo71
Employees Worked With
Mr. O.Malley, Kim McKay
August 17, 2016
Purchase and service I recently purchased a 2013 FJ Cruiser at this dealership, and later had it equipped with off-road accessories . The project was extensive. Yet, their I recently purchased a 2013 FJ Cruiser at this dealership, and later had it equipped with off-road accessories . The project was extensive. Yet, their service team did an excellent job! I would recommend Camelback Toyota to anyone who is accustomed to the very best sales and service. More
by Fred Golladay
Employees Worked With
Michelle "Mikki" Pike, Lauri Vitali
August 12, 2016
Excellent customer service! I bought a 2016 Corolla and am extremely satisfied with my purchase and experience. From the very beginning everything was done to meet my needs and g I bought a 2016 Corolla and am extremely satisfied with my purchase and experience. From the very beginning everything was done to meet my needs and get me a great deal. When I picked up my car, the customer service went above and beyond to make sure everything was perfect and I was happy. More
by Mendk
Employees Worked With
Roxanne May
August 11, 2016
Bait and switch!!!!!! These guys are so shady. I went in to buy a used car knowing that my credit wasn't the best. They told me everything was approved. A few days later, a These guys are so shady. I went in to buy a used car knowing that my credit wasn't the best. They told me everything was approved. A few days later, actually over a week later, they called me and told me to come in to sign a paperwork. When I got there they told me that I needed more money down and my payment was going up. CLASSIC bait and switch, but I needed a car, what was i going todo. Bottom line don't shop there unless you want to be scammed. More
by Scammed
Employees Worked With
Louai Alsaadi
August 11, 2016
Helpful, respectful and patient John was the first person who approached me as I got out of my car, and my worry of a shark-like car salesman immediately vanished the minute he said John was the first person who approached me as I got out of my car, and my worry of a shark-like car salesman immediately vanished the minute he said hello. I'd been to other dealers and was met with rude salespeople (even those who I'd previously spoken to) and saw a car online I thought that had a lot of potential. John was extremely patient with me and humored me as I waded through my first car-buying experience. He made me laugh and made the entire process relaxed and worry-free. I was happy to buy a car from him and next time I'm in the market to buy a car (hopefully it won't be soon) I wouldn't hesitate to return to John or recommend friends to him (I already have). More
by Laura
Employees Worked With
John DeArmond
August 07, 2016
Wonderful service I came to this dealership after visiting others getting much of the normal "shark" behavior. Let me tell you the moment I stepped onto the grounds of I came to this dealership after visiting others getting much of the normal "shark" behavior. Let me tell you the moment I stepped onto the grounds of this dealership is was a fresh ray of sunshine. The energy here is honestly different than any other I have been to it felt like I was coming over to a family. I became introduced to Roxanne who was extremely helpful and pleasant. She went over everything and worked with me to get the best deal possible. I later met with Richie, Billy, Jason and some of the other Camelback family in passing each one of them were warm and welcoming. I definitely recommend if you are looking for a vehicle to come to this Camelback and speak to Roxanne. when I look at my next car I know I'm coming here and seeking Roxanne out even though there's closer Toyotas to me. This is the only place I want to be. Also let me add this note I came here with my boyfriend who owns a Mazda, and very adamantly didn't want to sell his car despite getting offers from Mazda themselves. After seeing how I was treated by Roxanne he's possibly reconsidering that decision to come to Toyota. More
by Amanda561
Employees Worked With
Richie Davidson, Roxanne May
July 21, 2016
Does this kind of customer service really exist?? YOU BET!!! My wife and I were really die-hard Larry Miller Toyota customers (both in car purchase and service). But for whatever reason we decided to give Camelb My wife and I were really die-hard Larry Miller Toyota customers (both in car purchase and service). But for whatever reason we decided to give Camelback Toyota a try. The first person we ran into that evening was Kevin Poole and he's now sold us two cars and we'll be back for another in January 2017 (approx.) for our daughter. Kevin is everything we always hoped in a salesperson: good listener, caring, humble, sincere, family values, and NO PRESSURE. But this type of customer service doesn't end with Kevin, its that way from the beginning of the purchase to the end. These car buying adventures can be especially difficult for us to tolerate. We'll walk out if we sense that the dealer is just wanting to make a sale (not caring if we can afford it or not). With Camelback, if they can't give us exactly what we want, they don't try to sell us something else just to make a sale. Kevin worked for four months trying find the exact vehicle (2013 Highlander) we wanted (with the exact options we wanted). That's not the best part though. Two days after signing all of the paperwork to the finalize the loan with Lou Alsaadi, Lou called us back to the dealership to sign new paperwork that lowered our interest rate from 9.9% to 5.5%! What dealership does that after everything was already finalized? On our second purchase (2016 Corolla), we were really in a bind. Our 2007 Camry was starting to have frequent mechanical problems and I had taken the day off to find another car. Unfortunately, Kevin Poole had already left for the day (he wasn't even scheduled to work that day). I was desperate to get a car that day, because that was the only day that week I could do it. So reluctantly, I called Kevin on his cell phone and interrupted the lunch he was having with his mom! But Kevin (being Kevin), said that he was almost done and that he would be happy to come in. This guy spent four hours with us on his day off, unbelievable. I have to add the great help we received from Synabou Ndiaye and Christopher Chavez on that day as well. If you don't buy a car here, at least try the service department. We love the service department (Chris Mill is awesome)!!! To Camelback Management, you really practice what you preach. THANK YOU!!! More
by Jeffrey Guyton
Employees Worked With
Synabou Ndiaye, Chris Mill, Louai Alsaadi, Kevin Pool
July 15, 2016
Internet Sales Dept is a Joke I was working with Doreen Fischer originally back in Jan. As far as online email correspondence it was spotty at best. She was very receptive at first I was working with Doreen Fischer originally back in Jan. As far as online email correspondence it was spotty at best. She was very receptive at first and then became less and less receptive. I would email her and it would take days to get a response. When I decided to finally come in she was conveniently busy during our apt time. I sat and waiting for a very long time until another gentleman named Brian offered to help me. We looked at a couple trucks and Doreen finally came over to say hi. She was pleasant but seemed to be in a hurry. I had a motorcycle and car to trade. She never gave me a full appraisal and just ball parked it. I told her I wasn't exactly ready to buy but would contact her when I was. I followed up a few weeks later and ended up working with a Roxanne May. She was pleasant at first but after I decided not to buy she became nasty toward me. She told me that she had dug DEEP to get the deal. She made me feel like I had done something wrong for not buying a truck from her when in my opinion she was honestly just doing her job. More
by Tacomaguy2016
Employees Worked With
Doreen Fischer, Roxanne May
July 13, 2016
Not truthful I purchased a used car from this dealership. All they care about it getting the sale! They will say anything to get the sale! If one person does no I purchased a used car from this dealership. All they care about it getting the sale! They will say anything to get the sale! If one person does not work, they shift to another. I did purchase a car from them in spite of the riffraff. The very worst part of the deal was when I got to the financing department. I had a lengthy conversation with the person who worked with me about how I did not want my credit ran more than once. He understood and promised that this would not happen. In fact he put it in writing! Somehow in the paperwork, the comment he put in writing disappeared. He explained how they only run the credit once and then he goes to work with ALL of his "connections" and get the best rate possible. Not true, he ran my credit twice and I ended up with the same rate that I had already been approved for. Instead of using the financing that I was already approved for, he went through Wells Fargo. I am pretty certain this is because of kickbacks they get for doing this. I spoke with someone from dealership who was supposed to get me in touch with the customer satisfaction representative. Instead I received a call from the sales person that I worked with originally. Not the person that I wanted to speak with. I even told them that if I did not get to the bottom of this I was going to write a review about my experience. Well, here I am. When I received my care there was a pack of cigarettes and a lighter in the console. They must have really checked it out good; not! MY REVIEW IS THAT THEY DO NOT CARE ABOUT THERE CUSTOMERS! JUST ABOUT GETTING THE SALE. More
by donna 123
Employees Worked With
