Camelback Toyota

Car buying actually made easy. I have given business to this dealership for the past nine years, this go around is my fourth lease. The customer service it excellent, the service de I have given business to this dealership for the past nine years, this go around is my fourth lease. The customer service it excellent, the service department is fantastic. I did have a bad experience my last go around, which I did let them know. With such a large dealership I'm sure there will always be something that goes wrong or something that doesn't want to be heard. This go around I was dealing with Richie Davidson and Billy Frasier. Richie heard about my last experience and turned it right around. They both listened to what I wanted, catered to my needs as a buyer, and made this experience a great one. I highly recommend contacting Richie if you are in need of a car, buying or leasing. He made me a repeat customer of this dealership and I am very satisfied with our interaction. More

No pressure, no problem with Bob I call him an anti-salesperson and I mean that as a compliment. I like his style, he's just there to help provide shelter aide and comfort. I felt I call him an anti-salesperson and I mean that as a compliment. I like his style, he's just there to help provide shelter aide and comfort. I felt like he was honest and transparent. More

Appreciate the integrity of this service department I have been using Camelback Toyota since 2003 with the purchase of my 1st Sequoia. I have owned three. I get a minimum of 9-10 oil changes a year. I have been using Camelback Toyota since 2003 with the purchase of my 1st Sequoia. I have owned three. I get a minimum of 9-10 oil changes a year. Sold my last Sequoia with 394,000 miles. Believing that I have had great vehicles, but the Service department has been a huge factor. They answer me honestly with no service sales pitch. I really appreciate that. The workmanship of the technicians has never failed me. I live 3 1/2 hours from this dealership but their attention to customer service has created a loyal customer. Customer service in the home building industry was my occupation and I truly believe we have the ability to create the best or worst customer. I feel very confident in recommending Camelback Toyota. Some of the great advisors I have had and used on a regular basis are Alfonso, Jon, Robert and Jose. Thanks More

Warrenty Recall notice and no one cares! I received a warranty recall from Toyota for my 2005 Tacoma rear suspension. I took my truck into Camelback Toyota on May 9, 2016 and my Service Advi I received a warranty recall from Toyota for my 2005 Tacoma rear suspension. I took my truck into Camelback Toyota on May 9, 2016 and my Service Advisor, David Marentes, informed me that they would have to replace the rear leaf springs and the replacement parts were ordered and would be there in 10 days. I called eleven days later, May 20, 2016 to check on the status of my service and left a message for my service advisor to call me and back. He never has!!!!! It has now been 30 days since my initial visit and I have made calls and left voice messages for the parts department and the manager as well as the service manager and NO ONE has returned my calls. All I want is to have the warranty work done but apparently no one cares! More

Deny the offer that THEY made If I can give them 0 star, I would, to the boss of Spencer, the salesperson, who I think his name is John that denied the offer that he made. In t If I can give them 0 star, I would, to the boss of Spencer, the salesperson, who I think his name is John that denied the offer that he made. In the beginning, I also made an offer of paying $395 a month for 60 months with $0 down payment and 0% interest. I told Spencer when he changed his mind, to call me back (previously, they offered me somewhere about $420 a month which I would not take for such an expensive price). Today, Wednesday, May 25, 2016. Spencer called me back, saying that since Memorial Day is coming up, they would give me a discount of $395/month. I made it clear that it has to be $395/month for 60 months with $0 down payment and 0% interest. Later on, I called back to make sure the second time and if it is the price, I would drive down from Mesa to Camelback and take the car today. Spencer said he will double check with his boss again. A few hours later, Spencer called back asking me if I would come down to Camelback. I asked him for the third time that is it $395/month for 60 months with $0 down and 0% interest (I listed all those conditions in the question that I asked three times). Spencer agreed and told me to speak with his boss. When I spoke with his boss, I reaffirm my conditions above and his boss said the price is too low. What is disrespectful here is that after the offer Camelback Toyota gave me, now they denied the offer and said that there was some miscommunication. I do not know if you record the phone talk or not, if yes, go back and listen to the $395/month $0 down 0% interest and how Spencer even repeated that. I am so disappointed that the head of Camelback Toyota (John NOT Spencer) swept us through with such a low-level excuse after many times calling and confirming. If you do not want the "miscommunication" that they tell you the price you like and later deny that it is "too low" and they never said that, then do not come here. You will waste many hours of your time. To Camelback Toyota, if you recorded the conversation, please go back and listen to the offer you made to me. More

West Ballard is "our advisor" at Camelback. Our reason for continuing to use Camelback Toyota revolves around West Ballard. We have purchased several autos at Camelback and will continue to rel Our reason for continuing to use Camelback Toyota revolves around West Ballard. We have purchased several autos at Camelback and will continue to rely on West for his experience and knowledge related to our automobile needs. More

Always great Chris Mill always makes servicing my vehicle an easy experience. Goes out of his way to make every trip a positive one This last time, their shuttle Chris Mill always makes servicing my vehicle an easy experience. Goes out of his way to make every trip a positive one This last time, their shuttle driver even remembered exactly where I needed to get to, even though I have not seen him in almost six months. Very impressive as my workplace is well hidden and very easy to pass. More