Camelback Toyota

I am writing this letter in support and praise of Craig I am writing this letter in support and praise of Craig Rusin and Camelback Toyota in Phoenix, Arizona. I first encountered Craig when I inquir I am writing this letter in support and praise of Craig Rusin and Camelback Toyota in Phoenix, Arizona. I first encountered Craig when I inquired about a Toyota Prius at Camelback Toyota. I had spent a lot of time researching and exploring this automobile. I also had spent a lot of time test driving and visiting other dealerships. I was less than satisfied with other dealerships and the less-than-optimistic experiences. It was very encouraging when Craig made it a personal obligation to call me and ask me what I was looking for and what I expected. He was very patient, understanding and compassionate about making my buying experience a positive one. Upon my arrival at Camelback Toyota, I was greeted warmly and given much respect. I told them who I had been dealing with and they were very accommodating in making sure I dealt with that person. Craig was very helpful and caring as we continued my search for the right vehicle. He and I spent several hours test driving and talking about the car to make sure that I made the right choice. After I decided on a vehicle, we began the negotiating for my trade-in and for the new vehicle. The process was very positive and Craig was very honest and encouraging during this process. We went through the process and I was very encouraged with the outcome. After making the deal, Craig was very helpful during the financing process and telling me about some of the other options that I should make with my purchase. After the deal was made and all paperwork was signed, Craig personally took me through every inch of my new automobile and explained everything very well. He also made sure I knew what my options were if I were unhappy and if I had any questions. In addition, he made sure that I had all questions answered and that I was satisfied with my new purchase. After dealing with several dealers and salespersons, I highly recommend Craig Rusin and Camelback Toyota. He and this organization are sincere and make the customer satisfaction their top priority. I would be happy to pass this information to any new car buyer. Best regards, John Dunning More

I bought a car from Craig Rusin this past weekend and he was phenomenal!! He worked with me over the phone the previous week and dealt with me and my needs very fairly. We worked out the deal prior to my a was phenomenal!! He worked with me over the phone the previous week and dealt with me and my needs very fairly. We worked out the deal prior to my arrival on Sunday and when I arrived, everything was ready to go. The business manager did a great job too and processed my deal quickly. Overall, a great experience and I would recommend Craig to anyone that needs to look for, or buy a car. More

Hello...Craig Rusin was recommended to my by my boss. She had such a great experience and refered Craig to me. I couldnt have asked for a better sales guy! Craig was very patient with me..I think I test drov had such a great experience and refered Craig to me. I couldnt have asked for a better sales guy! Craig was very patient with me..I think I test drove 5 different cars that day. He never made me feel rushed or impatient with me. He was very knowledgeable about the cars I was test driving. I finally picked the car I thought was the car for me. Well at the delivery of the car I realized didnt have keyless entry (which I guess I was so happy didnt realize it). I was vey bummed I know it's a little perk but ment alot to me to have it. I drove the car home kinda bummed out. I slept on it prayed about it! Called Craig the following morning told him my concern. I asked could I bring the car back and get one with keyless entry. He worked his magic called me back a hour later and told me come get your NEW car. I was so happy that Craig went through all the hoops he had to..to make sure I was happy with my car. Craig went ABOVE and BEYOND for me and I really appreciate it! I dont know If I would had went to a different dealership that this would have happen. Thank you Craig! I make sure I refer all my family and friend to CB toyota and to see Craig Rusin he's the guy that's going to make it happen for you. I get all my maintance done at CB toyota. After the experience I had with Craig Rusin..I hold the dealership close to my heart :) Thank you again Craig Rusin and CB toyota for making me a proud camry owner!!! More

Craig Rusin was our internet sales rep. He was very accommodating and patient, never pressure us. We looked at 3-4 certified used Toyota Corolla's for our 18 year old son. They were all immaculate and accommodating and patient, never pressure us. We looked at 3-4 certified used Toyota Corolla's for our 18 year old son. They were all immaculate and it was hard to choose from their selection!They gave us the Carfax information with service records on the one we choose being there at Camelback dealership. They offered us great prices on the cars that I could not find anywhere here in Phoenix. Craig was a outstanding professional that I would highly recommend in requesting. He went over and above what was needed to get us in the right car. I hope to buy again from them in the future for a new 4Runner. More

Our experience was fantastic. Tracy Scrip went above and beyond to make the trade/purchase seemless. I love the followup call two days later. I would highly recommend Camelback Toyota and Tracy Scrip to an beyond to make the trade/purchase seemless. I love the followup call two days later. I would highly recommend Camelback Toyota and Tracy Scrip to anyone I know. Thanks again and We love our Jeep!!! Cheryl and Steve Gonzales Brawley, CA More

We ended up buying our car at another dealer, but only because that dealer had the color car we wanted. Craig at Camelback Toyota was very friendly and professional and really helped us out. They matche because that dealer had the color car we wanted. Craig at Camelback Toyota was very friendly and professional and really helped us out. They matched the best price we were able to negotiate between 6 dealers (and we were very hard negotiators). It was a pleasure working with Craig and we actually kind of felt bad buying from another dealer because of how nice he was to work with. We would definitely go back to Camelback Toyota next time we need a new car. More

I interacted with four Phoenix-area Toyota dealerships I interacted with four Phoenix-area Toyota dealerships plus a car broker and, while I ended up with another brand, Craig Rusin at Camelback would ha I interacted with four Phoenix-area Toyota dealerships plus a car broker and, while I ended up with another brand, Craig Rusin at Camelback would have gotten my business if I could have afforded the car I really wanted. The second time I went in to drive a Venza, I had the good fortune to be assigned to Craig. This turned out to be an extra-long car-buying experience (about two months, since I'm living in the mountains for the summer and had to come back and forth) and dealing with Craig was a total pleasure. He's the kind of salesperson who makes you want to give him your business, as opposed to run the other way. Can you imagine looking forward to the inevitable phone calls? He is completely professional and has the unusual asset of a great sense of humor. He is also very knowledgeable and well-spoken. If you ask a question, you get an informed answer. The only reason I gave the dealership an overall 4 is because of another salesperson who apparently took one look at me and decided I wasn't worth the time of day. Maybe he was about to end his workday and meet his girlfriend, but he gave me a bad initial impression. I'm glad I went back. More

I have had some bad experiences with car dealerships in the past (the worst was Courtesy Chevrolet), but this was definitely a good experience! I got exactly the vehicle I wanted at an excellent price. Con the past (the worst was Courtesy Chevrolet), but this was definitely a good experience! I got exactly the vehicle I wanted at an excellent price. Contrary to some other reviews, I did not feel pressured. I went in already knowing what I wanted, I had scouted their available vehicles on the Internet, I knew the Blue Book values... basically I would say if you are well-prepared it will greatly improve your experience. I would highly recommend that you ask for Craig Rusin...he listens to what you are looking for and doesn't waste your time. When it came to financing Tracy Hunt was fabulous! She explained everything I needed to know and I felt comfortable asking her questions. I will definitely be going back to Camelback Toyota for my maintenance of this vehicle and when I'm ready to trade it in. Oh, I almost forgot... they also gave me a fair price for my trade-in. More

Everything was smooth except F&I. Too much time trying to get me to buy add on protections from extended warranties to maintenance. If I was the GM of the dealership I would reduce the high pressur trying to get me to buy add on protections from extended warranties to maintenance. If I was the GM of the dealership I would reduce the high pressure F&I sales tactics. At one point I almost called off the entire deal just because I could only say "No" so many times. More