Camelback Toyota - Service Center

Friendly & Exceptional Service This has been my 2nd visit to The Toyota Service department and both have been the best experiences I've had to date. My service adviser, Carl L, has This has been my 2nd visit to The Toyota Service department and both have been the best experiences I've had to date. My service adviser, Carl L, has open me up to benefits of my vehicle, that I hadn't known about. He has provided answers to all my service needs. He is the reason for my continued service and my future purchase of Toyota vehicles. GREAT JOB CARL!!! More

service Truly harkens back to a time of truly amazing service, Courteous, helpful, fast and thorough. Toyota should be very proud to be represented by Camel Truly harkens back to a time of truly amazing service, Courteous, helpful, fast and thorough. Toyota should be very proud to be represented by Camelback's staff. More

Best Service when getting a tune up or repairs! Jose is always helpful! Him and the service that Camelback Toyota provides is one of the best I been. My 2011 Camry was out quick and painless, withou Jose is always helpful! Him and the service that Camelback Toyota provides is one of the best I been. My 2011 Camry was out quick and painless, without any hassle. Jose always goes through everything, thoroughly explains your situation and giving the best options, making sure your car is greatly taken care of at the best price! I would recommend this dealership to everyone, no matter how far the drive. More

Camelback Toyota FAR EXCEEDS EXPECTATIONS!! On the day before Thanksgiving, I had a blow out on the way to work. I took my Toyota Highlander (2008) to Robert at Camelback Toyota at lunch, 12:noo On the day before Thanksgiving, I had a blow out on the way to work. I took my Toyota Highlander (2008) to Robert at Camelback Toyota at lunch, 12:noon.... Robert was able to source the tire, have it balanced, installed, and get me on my way to Thanksgiving dinner in Flagstaff, by 4:35 the same day... and I had no appointment either. Robert has set the bar for performance and has provided CUSTOMER DELIGHT by exceeding expectations. More

Horrible service I will never again go to camelback toyota . I was beyond upset with service provided. inget my truck fixed and was given the run around I will never again go to camelback toyota . I was beyond upset with service provided. inget my truck fixed and was given the run around More

I've had 4 vehicles regularly serviced at Camelback since 2005. Their work has always been accomplished on time and done properly. I've never been pressured to do any unnecessary repairs. Mike Romero since 2005. Their work has always been accomplished on time and done properly. I've never been pressured to do any unnecessary repairs. Mike Romero, service adviser, has always been cordial, honest, and accommodating. The customer waiting area in the new facility is world-class. There is an upstairs quiet area that is perfect for doing computer work while waiting for your vehicle. They even have two auto-massage rooms that are no-charge! Also, they provide free coffee, bottled water, pastries, and popcorn. If you are really hungry, you can purchase a sandwich or salad for a very reasonable price. One thing I find especially unique is that the cashier offers me an ice-cold bottle of water when I check out. How great is that in Phoenix, AZ in August? I recently bought a Camry from another dealer, who (surprisingly) beat Camelback's price. I took the car to this dealer for the first two free services...never again...did not make us feel like a valued customer. Camelback will get all my service business in the future. I hope Camelback Toyota values Mike Romero as a super employee. He is the primary reason that I and several of my friends will continue to go back to Camelback for service. More

Went in first oil change/check low tire pressure light was on had the toy/4runner 2012 for just about a year. I don't drive it much the Mileage was 2,203 miles was told a nail was in tire and would cost m was on had the toy/4runner 2012 for just about a year. I don't drive it much the Mileage was 2,203 miles was told a nail was in tire and would cost me more than 200 for 1 tire. This is the main thing I hate about dealerships when they see a woman walk in automatically she's dumb. 2200 miles on a truck tire and 1 nail and I need to replace the tire. To make it even worse they put my Spare on the truck, said it was to keep me safe and then cleaned the truck up and let me leave with 3 rims and a spare. The low tire pressure light is still on and I felt as though the 2hrs I sat there waiting for my truck was a waste of my time. I paid for that extended warranty which is supposed to cover everything, well evidently not everything. I guess the big problem is that a tire can be totaled from 1 nail. What are these tires made of rubber? Bathe tire still looked as new as it did when I drove it out of the dealership. Is this the way I want a dealership to treat me after I spent over 40,000 with them. I think not. I think things could have be handled differently but evidently it's all about making money. I talked to the Service Manager and explained to him how I felt about the situation. We agreed there should have been more options considering the milage I put on the car yearly. He was very nice and knowledgeable and made me feel as though I was the important one. My negativity came from frustration and I should have talked to him first. My rating has changed and next time I will talk to the manage first. More

Service Department - Kind and Courteous. Jim Underwood Service Department - Kind and Courteous. Jim Underwood - Very helpful, informative, and honest which made the whole car buying experience so much s Service Department - Kind and Courteous. Jim Underwood - Very helpful, informative, and honest which made the whole car buying experience so much smoother and easier. He worked hard to makes sure we got the deal we wanted and I can not tell you enough how much that meant to me. He has kept all promises he made to us which is unusual in my experience. He has also check back with us to make sure everything is going okay with our new car. He is an all around great salesperson!! Camelback Toyota is lucky to have him. Zoe Barney - Informative and took the time to answer all our questions. More

Jose and the cashier were both friendly and knowledgable. Neither tried to push the optional suggested services at this time. Jose went through the suggested optional services and had prices available. Th Neither tried to push the optional suggested services at this time. Jose went through the suggested optional services and had prices available. The vehicle was finished on time and I will be back. More

Jose gives every effort to give a fair and efficient attempt at service and makes a real good effort to help the customer in servicing the car. I also had good service in purchasing a Prius in October attempt at service and makes a real good effort to help the customer in servicing the car. I also had good service in purchasing a Prius in October 2009 and this car has matched or bettered our expectations. More