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Camelback Volkswagen

Phoenix, AZ

Overview
Reviews
Vehicles
4.1
83 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 83 reviews

April 23, 2026

Fast and friendly service! I was able to drop my car off quickly and get to work and I was able to pick it up just a few hours later. More

by coliekae
Recommend Dealer
Yes
Employees Worked With
S Garcia
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April 23, 2026

Knowledgeable, helpful & accommodating I really appreciate Camelback VW services because I was I was provided wrong information from another VW dealership. So when they got my car they handled ever More

by DORACHAMBERS96
Recommend Dealer
Yes
Employees Worked With
Mark & Alexander
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April 22, 2026

They were very attentive and quick to respond. The process was simple and they were very organized. Chris was wonderful! More

by LUCYCTIMMINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parker
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Apr 23, 2026 -

Camelback Volkswagen responded

We are ecstatic to hear about your positive experience with our team. Your feedback about our attentiveness and quick response time means a great deal to us. We're pleased that you found our process straightforward and well-organized. It's wonderful to know that our staff member provided you with excellent service throughout your visit. We truly appreciate you taking the time to share your experience with Camelback VW.

April 15, 2026

Shayna was our service rep and did a great job , courteous , helpful and profesdional, I we old highly recommend this service center More

by tonykar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna
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Apr 16, 2026 -

Camelback Volkswagen responded

We are grateful for your wonderful feedback about your service experience with us. It's heartwarming to hear that Shayna provided you with courteous and helpful assistance throughout your visit. Having a professional service representative who goes above and beyond makes all the difference, and we're thrilled she made such a positive impression. Your recommendation of our service center means the world to us at Camelback VW. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

April 13, 2026

They always help me take great care of my Jetta. Friendly and concerned with my needs. More

by streetm1949
Recommend Dealer
Yes
Employees Worked With
Alexander always takes care of our car and us. Love Camelback VW.
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Apr 16, 2026 -

Camelback Volkswagen responded

We are happy to hear about your positive experience with your Jetta maintenance. It means so much to us that our team consistently provides the helpful service you deserve. We understand how important it is to have a reliable partner for your vehicle care, and we truly value your trust in our ability to address your automotive needs. Your kind words about our friendly approach and dedication to understanding what you need motivate us to continue delivering excellent service. Thank you for choosing us and for sharing your experience with others.

April 13, 2026

The experience was stressful but it was handled. I would have appreciated better communication though the process but it was eventually handled. More

by Mcnphx1
Recommend Dealer
Yes
Employees Worked With
Alexander Clements
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Apr 16, 2026 -

Camelback Volkswagen responded

Your positive feedback is incredibly valuable to us. We understand that the process felt overwhelming at times, and we genuinely appreciate you sharing your experience with us. It means a lot to know that our team was able to work through the situation and get everything resolved for you. We hear your point about wanting clearer communication throughout the process, and that insight helps us continue improving how we support our customers. Thank you for giving us the opportunity to make things right, and we're glad we could get everything handled for you in the end.

April 10, 2026

The agent assisted with attention to my concerns and inquiries. All my conerns were answered. More

by Zena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Apr 15, 2026 -

Camelback Volkswagen responded

We are excited to hear about your positive experience with our team. It's wonderful to know that our agent provided the focused attention you needed and thoroughly addressed all of your questions. Your satisfaction means everything to us at Camelback VW, and we're grateful you took the time to share your feedback. We look forward to continuing to serve you with the same level of care and dedication.

April 08, 2026

They were quick and helpful, but the price they quote me always ends up being lower than what the end cost is More

by IZZYRC14
Recommend Dealer
Yes
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Apr 13, 2026 -

Camelback Volkswagen responded

Your feedback is incredibly valuable and we appreciate you taking the time to share your experience with us. We're pleased to hear that our team provided quick and helpful service during your visit. We understand your concern about pricing discrepancies between the initial quote and final cost. Transparency in pricing is important to us, and we strive to ensure our estimates accurately reflect the final charges. Your input helps us identify areas where we can improve our quoting process to better serve our customers at Camelback VW.

April 08, 2026

So many folks at the front desk but no one can help you when you walk in, it’s really bizarre how many people are simply standing around at the Camelback VW Service center More

by Eddie G
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Apr 10, 2026 -

Camelback Volkswagen responded

We appreciate feedback regarding the customer experience at the service center and understand the importance of efficient assistance upon arrival. Our team continues working to ensure proper coverage and support throughout all customer interactions. Input like this is helpful as we evaluate and refine our processes. Please contact Frank Cheyney, our Service Director, at 602-847-8539.

April 08, 2026

Service completed faster than expected. Always courteous, efficient, professional, and friendly. Will continue to use this dealership. More

by mlewis0020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Yarbrough
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Apr 13, 2026 -

Camelback Volkswagen responded

We are overjoyed to hear that your service experience exceeded your expectations with the quicker than anticipated completion time. Your recognition of our team's courteous and efficient approach truly means the world to us at Camelback VW. We take great pride in maintaining the professional and welcoming atmosphere that you experienced during your visit. Knowing that you plan to continue choosing our dealership for your future needs is incredibly rewarding and motivates us to keep delivering the exceptional service you deserve.

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