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Camelback Volkswagen

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.4
230 Reviews
Camelback Volkswagen has been delivering exceptional customer service with a focus on value and respect since 2008, and we are enthusiastic about showing you what the Camelback Difference is. Our team of more than 150 experienced and passionate professionals focuses on one common goal, which is to ensure all of our customers' needs are met to their satisfaction.
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1499 E Camelback Rd

Phoenix, AZ

85014

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Showing 230 reviews

June 25, 2026

Excellent Service. Parts were ordered, they arrived quickly and were installed immediately. Mark DeMendoza kept me apprised of the progress continuously, allowing More

by BRUCE.TOMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark DeMendoza
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June 24, 2026

I appreciate the service center. They provide transportation to and from and the overall communication is great. They text, call and or email in order to make sure u am informed. More

by YEBUAHW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Mendoza
Report | Print
Jun 24, 2026 -

Camelback Volkswagen responded

Thank you for your wonderful feedback! It is truly great to hear that your experience with our service center has been a positive one. Knowing that the transportation assistance and our communication efforts have made a difference means a great deal to us. We are committed to keeping our customers informed and making the entire service process as convenient as possible. We look forward to continuing to provide you with the same level of care on your next visit!

June 23, 2026

Been coming here for years. Always treated nicely and with respect. Mark DeMendoza has been a great contact for me. He is upfront, communicative and honest. I will continue to s More

by nwelter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark DeMendoza
Report | Print
Jun 24, 2026 -

Camelback Volkswagen responded

We are pleased to hear that your experiences with us have been consistently positive over the years! It means a great deal to know that you feel respected and well cared for each time you visit. Mark is truly a valued member of our team, and your kind words about his honesty and communication will be passed along to him. Thank you for your continued loyalty and for taking the time to share your experience. We look forward to serving you for many more years to come, and we are glad to be your trusted service destination here in the Phoenix metro area!

June 23, 2026

At appointment time we were welcomed like family. Our red Golf Alltrack was ready at the time promised. Our whole car looked like new, all cleaned and washed inside and out, including the wheels. We' More

by BROCKS.ARIZONA9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaina Rabaiotti, Service
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Jun 24, 2026 -

Camelback Volkswagen responded

Thank you for taking the time to share such a wonderful experience with us! It means a great deal to hear that you felt welcomed like family and that your red Golf Alltrack was returned to you on time and looking its absolute best. That is exactly the kind of experience we strive to provide for every customer who visits us. We truly appreciate your loyalty and look forward to seeing you again at Camelback VW. We will be here whenever your Golf Alltrack needs us!

June 21, 2026

Easy and quick They attended me quickly, I would just like to receive some video of what they did. Thank you More

by DOLCELD
Recommend Dealer
Yes
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Jun 24, 2026 -

Camelback Volkswagen responded

We greatly appreciate your kind words and are glad to hear that your experience was easy and quick! Providing prompt and efficient service is something we truly value, and it means a lot to know that came through during your visit. Your note about receiving a video recap of the work performed is a wonderful suggestion, and we will keep that in mind as we continue looking for ways to enhance the customer experience.

June 19, 2026

Had my suv serviced at VW. I wouldn't go anywhere else. I love the whole staff. More

by KAY MAGNUS
Recommend Dealer
Yes
Employees Worked With
Mark Demenoza
Report | Print
Jun 22, 2026 -

Camelback Volkswagen responded

We are grateful for your kind words, Kay! It means so much to hear that you trust us with your SUV and that your experience with our team has been consistently positive. We truly value customers like you, and it is always a pleasure to be your go-to service destination. We look forward to seeing you again!

June 19, 2026

The service took for gawd-xxxx ever and cost a fortune. Having only one iD 4 tech who doesn't work weekends or mornings is wild. The only reason I would consider going back and get robbed for 'labor' costs More

by KPEREZ3.KP
Recommend Dealer
Yes
Employees Worked With
Alexander Clement
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Jun 22, 2026 -

Camelback Volkswagen responded

Your feedback is incredibly valuable, and we truly appreciate you sharing your experience with us. We are glad to hear that Alexander provided you with exceptional service, and we will be sure to pass along your kind words. We understand that wait times and service costs are important factors in your overall experience, and we hear your concerns about both the scheduling limitations and the communication gap during your visit. We would love the opportunity to discuss your experience further and work toward a resolution. Please feel free to reach out to us at [point of contact] so we can better address your concerns and ensure your next visit exceeds your expectations.

June 19, 2026

Service Writer Mark offered no options so I left and went to a different dealership who provided excellent service services and resolution More

by Hickscinn
Recommend Dealer
No
Employees Worked With
Mark
Report | Print
Jun 23, 2026 -

Camelback Volkswagen responded

We are disappointed to hear about your experience regarding the options and support provided during your service visit. We strive to offer clear communication, helpful guidance, and a range of solutions for every customer situation. We appreciate the opportunity to review your feedback and better understand your experience. Please contact Frank Cheyney, our Service Director, at 602-847-8539.

June 19, 2026

Eddie is very kind and awesome with customer service! Service is fast and efficient! Love coming here for my car needs . More

by MORENO.J8294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Jun 22, 2026 -

Camelback Volkswagen responded

Thank you for sharing such a wonderful experience with us! We are so glad to hear that Eddie made a positive impression with his kind and attentive customer service. It truly means a lot to know that our team is making a real difference for our customers. We are also happy that the service was fast and efficient for you. We love hearing that you enjoy coming to Camelback VW for your car needs, and we look forward to continuing to be a place you can count on!

June 18, 2026

Good fast reliable on time Comfortable waiting room I received a ride from the dealer and they put charge in my ev More

by Victorasilva0403
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 22, 2026 -

Camelback Volkswagen responded

We are happy to hear that your experience with us was smooth, timely, and comfortable from start to finish! It is great to know that the waiting room met your expectations and that the complimentary ride and EV charge added convenience to your visit. Thank you for taking the time to share your feedback, Victorasilva0403. We truly appreciate your kind words and look forward to welcoming you back the next time you need anything from Camelback VW!

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