Camelback Volkswagen

Camelback Volkswagen sold me a car with a misfiring engine and a hood that flaps up on the freeway. My car failed the week after my first car payment. I brought it in for repair as directed by the sale engine and a hood that flaps up on the freeway. My car failed the week after my first car payment. I brought it in for repair as directed by the salesperson who sold me the car, Kevin. I paid $160 for a diagnostic and was sent to another dealership with my broken car because they couldn’t fix it. Now I’m looking at close to $1000 in repairs, an additional diagnostic fee and no promise that the problem won’t persist. I also think it is helpful to mention my car payment is DOUBLE what they promised when I signed the papers. Stay far away from this dealership and probably the others on camelback. Kevin was sure to mention the whole block is owned by the same person. Save yourself some money and a huge headache and thank me later. This dealership and the customer service is nothing but disappointing. More

One word…HORRIBLE. HORRIBLE SERVICE. This service department is the absolute worst. 2 times we’ve brought it in and 2 times we have had to bring it back for issues. HORRIBLE SERVICE. This service department is the absolute worst. 2 times we’ve brought it in and 2 times we have had to bring it back for issues. The first time they neglected to add blue and this time after flushing our coolant we got a low coolant warning while driving the next day. When I called in iI was told “maybe you should think about buying a new car.” Our Passat only has 130,000 miles. What the actual xxxx. Give me a new car maybe? Ridiculous More

The absolute worst service I have ever received. My son originally took his car to the dealership for service back in November for an oil change and tire rotation. Fast forward to January, three of My son originally took his car to the dealership for service back in November for an oil change and tire rotation. Fast forward to January, three of the tire lug nuts fell off while he was driving, thankfully the other two was still in place to avoid the tire from completely being removed (see pic). We took some of the bolts from the other tires to screw it to the damage tire so that he could drive it down to the dealership. Upon his arrival, he spoke to two Advisors (Justin and Myles), he show them the picture of what happened and neither of them showed concerns or empathy towards the situation. Their response was 'that not our fault, there's nothing we can do and refused to even go outside to examine the vehicle'. I'm certain, if it was under different circumstances where they could make money, they would be running to service the vehicle ASAP. What bother me the most, is from the advisor 'Myles' he made an accusation and stated, 'someone must have taken the lug nuts off for it to damage'. What also was concerning, with lack of respect was the way he spoke to us, playing on his phone, and made zero eye contact while he was talking to us (where I come from that's bad customer service). When we as a customer take our vehicle in, we are trusting the trained professional for their service and expertise to get the job done correctly, I believe as a paying customer, we deserve that. After 30 mins of auguring with the Justin, he finally decided to take my vehicle and have it checked. After two days of the car being in the shop, they fixed it free of charge (which I assumed finally realizing they were at the wrong). However, it didn't end there, when I picked up the car, they had the audacity to provide me a tech recommendation, and stated I need the following items repaired totaling over $3,000 (see pic). They are a bunch of crooks!!! I understand every business needs to make money, but please do it professionally with integrity. At this moment, they lost me as a customer, I no longer trust their advice or service. Drive the extra miles and go to Lunde VW Peoria, or anywhere else but Camelback VW. BTW... Myles needs additional training on customer service. More

I purchased a used SUV from Camelback VW/Subaru this week. The staff was professional & my experience STARTED out good, but overall I am very dissatisfied with the whole buying experience at this dealer week. The staff was professional & my experience STARTED out good, but overall I am very dissatisfied with the whole buying experience at this dealership. During the test drive I discovered there was something wrong with the 3rd row seat that would not go down flat. When we agreed on a purchase price, my salesman Shonn assured me that the Service dept would take care of the 3rd row seat immediately before I left. He led me to believe that it was being fixed as I was waiting & signing all the paperwork (for 2 hours). When I finished at 6pm Shonn handed me the keys and told me the 3rd row seat was not able to be fixed and the service dept was closed so I couldn't ask them any questions. "No worries," he said. "just come back anytime and we'll fix it." This was very upsetting to me because I live 2 hrs away in Northern Az. I never come to Phoenix. I was very irritated realizing that there is a chance that he purposefully withheld this information so he wouldn't jeopardize the purchase of the car. And he was right. If I had been told this information on the spot, I probably would not have purchased it. I had to spend the night to wait for service dept to open @ 7am. It took them all of 5 minutes to tell me it was not an easy fix and they would have to order parts and I would have to make 2 future appointments. This was most likely information that my sales guy knew the night before. Thankfully the vehicle is still under its 3yr warranty and I can attempt to take it to a Ford dealership near me. But in the meantime while I wait for parts to be ordered, etc, I cannot use most of the cargo space in my new car 🙄 which is incredibly inconvenient for me. More

Lies and deceptive practices I would steer clear until he’s gone. Was confronted with the facts multiple times and kept skirting around it. Wasting his employees time and mine as well. he’s gone. Was confronted with the facts multiple times and kept skirting around it. Wasting his employees time and mine as well. More