Campbell Ford - Service Center

False info from salesmen; bad transmission, no owner contact I feel bought on false info, was told several + "non-truths". Despite being told multiple times we were NOT buying a car that day, I feel Scott kept p I feel bought on false info, was told several + "non-truths". Despite being told multiple times we were NOT buying a car that day, I feel Scott kept pushing my very ill husband to agree. I was very upset but trying not to embarrass my husband by overriding his wanting the car while we continued to bicker over all 4 offers SM came back with.. We were told 6 months warrenty, one owner; great condition; only traded in because person wanted newer car. I made it known to Scott that dependable car was life or death due to husband's condition, I SPECIFICALLY asked if it was traded in because something was wrong with it, (2011 RAV4 LE 130,000 mi) he says absolutely not, he says. It was low on oil, asked why, tells me because all cars are different & service doesn't really know how much to put in...seemed like strange answer. Any way, sent to Bill F, find out no warranty, Scott tries to say we misunderstand, wanted out of contract..he said nothing. I felt ill. Reluctantly took it home, within a few days, leaks all over from front & back leaking onto garage floor. We've had possession of lemon about 2-3 weeks, in service almost 3 months. Although they did give us loaner, they refused to sit down &'discuss us getting out from under this lemon. No return call from owner or Bill F, even after 20+ requests. Mike Simmons came up with one offer on one car, which we didn't accept & made counter offer. Mike said he'd show owner & get back with me, which he did, but owner said no way & never made ANY OTHER OFFERS and still refused to call me. Took back loaner finally, our car wouldn't start! Thought for sure now they'd work with us...no! Just had service to call to say it's done. Supposedly was told by Toyota that idle was messed up,from being worked on & it just had to reset. Will be picking it up Monday. Carfax when SECOND owner took it in for service 3/16 shortly after HE bought it, that it had multiple leaks. Further info I was able to find verified still leaking a few month later & owner was told it need new transmission. Second drove it kind of close to a year with out repairs then traded it in at Campbells, then unfortunately, we bought it under false pretenses a few months later. More

Helpful Sales Department Carl Gilbert was very knowledgeable with Ford products and very pleasant to work with. This helped us immensely in making our decision. We purchased Carl Gilbert was very knowledgeable with Ford products and very pleasant to work with. This helped us immensely in making our decision. We purchased our Lincoln on Friday, late afternoon and wanted it for the weekend. Delivery was going to be delayed due to a part recall. Rather than waiting for the part , Campbell Ford located the part at another dealership. The part was immediately installed and the service department had our car ready for delivery within hours!! Norm & Val Nonn More

A 5 Star Service Department While traveling from NY, to Mishawaka, the "tire sensor fault light" came on in our 2015 Edge Titanium. We decided to take the car to Campbell Ford De While traveling from NY, to Mishawaka, the "tire sensor fault light" came on in our 2015 Edge Titanium. We decided to take the car to Campbell Ford Dealership in Niles, Michigan to see if they could fix it. A young man named Brandon, took all the necessary information and the car was taken in immediately to have the sensor replaced. Total time from entering the dealership and leaving with a new sensor? One hour, tops! Wow. What a great service department. I can't say enough how pleased we were with such quick, professional service. We live in NY, but if we lived anywhere near this dealership, we would definitely considering buying our next car from Campbell Ford. More

Campbell Ford employees were very friendly and helpful. The sales experience was outstanding. They were able to find the car I wanted and at a great price. Top Notch work. The sales experience was outstanding. They were able to find the car I wanted and at a great price. Top Notch work. More

They are very service driven, came in picked up my car, left me a loaner, changed my oil and rotated my tires in less than an hour, before I knew it my car was back, washed AND VACCUUMED!!! I was very imp left me a loaner, changed my oil and rotated my tires in less than an hour, before I knew it my car was back, washed AND VACCUUMED!!! I was very impressed with the level of service and how quickly it was performed. More

Campbell Ford was extremely helpful on two separate circumstances. When my car was broken into, they fixed the window and the motor for the window in great time, also making payment arrangements with m circumstances. When my car was broken into, they fixed the window and the motor for the window in great time, also making payment arrangements with me. Then three weeks later when my ignition went out, they came to my house to look at it at no charge, towed it, and gave me a rental vehicle until it was fixed. On top of all of that, they helped me with another payment arrangement and only charged the quoted price, even though it took 3x longer than they had expected. The staff was very friendly, did everything they could to help me financially, and delivered quality service. More

My vehicle was serviced as part of regular maintenance and the process was smooth and simple. The staff was friendly and prompt and even picked up my vehicle and delivered it back when the work was compl and the process was smooth and simple. The staff was friendly and prompt and even picked up my vehicle and delivered it back when the work was completed. Campbell Ford makes it easy to do business with them. More