391 Reviews of Campbell Ford - Service Center
Service Mgr Austin was very nice and went above to make arrangements for service when he saw I was a firefighter. There was a problem with the vehicle not being picked up at the correct time. Had to call t arrangements for service when he saw I was a firefighter. There was a problem with the vehicle not being picked up at the correct time. Had to call to find out why they had not arrived. If there was a problem because they were running behind a simple phone call would have been nice. Only there for an oil change and windshield wipers. Never heard from them until almost 5 hrs later to explain the service. Then did not get the car back for almost another hour. When you have an appointment for 10:30 you would not think to be without the vehicle for almost 6 hrs for simple service. Pickup and delivery driver was courteous . I understand things happen but a phone call earlier would have been nice. The previous week they went above and beyond to repair a vehicle we had just purchased for an oil pressure sending unit. Very pleased with that service.😀 More
They were able to complete my service quickly and were able to solve a problem I had. able to solve a problem I had. More
Everyone from sales service and body shop are exceptional. Service keeps you updated on where they are with repairs. Body shop did a great job with the detail. Erik is a great sales person. He he exceptional. Service keeps you updated on where they are with repairs. Body shop did a great job with the detail. Erik is a great sales person. He helps you navigate any process at Campbell. Keep up the great work!! We live a good distance from Campbell but choose to do business with a trustworthy dealership like Campbell Ford!!!! More
State of MI sueing me for abandonment of a car that I traded in to Campbell Ford June 2018 for newer vehicle, dealership states they cannot help me get documents to prove I traded vehicle in and offer n traded in to Campbell Ford June 2018 for newer vehicle, dealership states they cannot help me get documents to prove I traded vehicle in and offer no assistance to prove I traded. It hasn't even been 7 years yet and they say they purged documents already. More
Fixed issues and did good inspection on potential problem. Maybe a quick update during the process would have been nice. But overall happy with the service problem. Maybe a quick update during the process would have been nice. But overall happy with the service More
There was a serious lack of communication on the progress of my truck. I received multiple calls only when my truck was done. The estimate on the repairs was consistent with the final bill. of my truck. I received multiple calls only when my truck was done. The estimate on the repairs was consistent with the final bill. More