Camping World of Jacksonville

Probably the worst experience I've had in 40 years of buying vehicles. Don't ever go there and I mean ever. Travel trailer we bought was missing equipment. They told us they would provide it. They did buying vehicles. Don't ever go there and I mean ever. Travel trailer we bought was missing equipment. They told us they would provide it. They didn't. They tried to upsell us on everything. Was told we would get information on all the additional perks and benefits of purchasing our camper through Camping World. Never happened. Once our check cleared it's like they forgot about us. The salesman we worked with was actually kind, knowledgeable and was trying to get us the best camper. The finance guy and the manager were nothing but a disaster. The person who walked us through the travel trailer knew a lot less about it than we did. I think the salesman quit the next day. Even he couldn't take it anymore. I gave it one star because they do have a really nice American flag flying. More

This was by far the worst experience in making a major purchase I've ever had (and I'm 76!). We had to sit through 3 sessions of paper signing over 2 days because of mistakes - at least 30 pages each time purchase I've ever had (and I'm 76!). We had to sit through 3 sessions of paper signing over 2 days because of mistakes - at least 30 pages each time. The errors included an excessively high interest rate on the bank loan, an incorrect phone number that we were assured "didn't matter", and the model year of our trade-in being listed incorrectly. Then, several days later they called to inform us that they had missed three pages and were going to send these to us overnight express for signatures. The papers didn't arrive. Eventually they called back to say "they weren't important and weren't needed after all"! The walk through before delivery was superficial - it was clear the young lady really hadn't taken the time to familiarize herself with the RV's features or controls. When the trailer was delivered they had neglected to send the keys. We're still waiting (although they did send us to another dealer for a duplicate door key at least). The wire cover over the hot water vent was taped on with duct tape - new tape so it was clearly put on in the service area before delivery! The spare tire had a blown cord so could never be used if needed, but they sent the trailer out anyway with a promise to replace it. Still no replacement almost 2 weeks later and I'm not holding my breath... The microwave turntable plate was missing, but we got a call yesterday that it was "on the way" (I've already replaced it through Amazon as they could have done on day 1). Finally, the TV controller was missing. The only bright spots in the whole experience were the Finance Manager MacKenzie who caught the interest rate error and the service manager Nick who has tried to iron out some of the deficiencies above (with limited success to date). Overall, Camping World of Jacksonville is definitely a No-Go in our opinion.. More

My experience with the salesman, Carlos Marrero, was top notch. He knew the product and was able to guide me in the right direction when selecting my camper. I recommend this store and mostly Carlos Marre notch. He knew the product and was able to guide me in the right direction when selecting my camper. I recommend this store and mostly Carlos Marrero my salesman. More

Jacksonville Camping World…. We purchased an RV from Camping World and we were having issues so went to the Jacksonville location for assistance ordered a part it was the wrong pa We purchased an RV from Camping World and we were having issues so went to the Jacksonville location for assistance ordered a part it was the wrong part with no follow up from the parts department. Two weeks for this part and it was the wrong part, we were told they could get the correct part. Spoke to John and he said that is what they sent ours was discontinued, well i]a phone call explaining would have been nice as that is customer service. Tried to speak to the manager and while leaving a message was disconnected as he refused to pick up the phone. Unfortunately this Jacksonville Camping World was disappointing as the staff was rude when we tried to make a service appointment. I would suggest avoiding this Cmping World location. More

Dishonest people. They tried to make me pay $23,000 for a camper that was advertised at $11,997–after I spoke with them about this and re-negotiated the deal, they the They tried to make me pay $23,000 for a camper that was advertised at $11,997–after I spoke with them about this and re-negotiated the deal, they then submitted the wrong loan paperwork to the lender. They also owe me a refund check that they told me over 3 weeks ago was going to be “mailed tomorrow/sitting on the printer/in the back office” or whatever other excuse they could make. I need to start writing down the “excuse of the day…” as it’s almost comical. Today, me: “I was told on Friday by Joe Dolgach, the manager, that the check would be in the back office on Monday.” Salesperson: “We don’t have a back office.” 😂😳 The manger will not call me back, corporate HQ will not call me back. The salesman and the finance guy are fine and a pleasure to work with, but otherwise this has been the most unpleasant consumer experience of my life. More

We bought a used rv from this company. We eventually had to return it as almost everytime we took it out it dumped water all over the passenger in front . We returned it and eventually the We eventually had to return it as almost everytime we took it out it dumped water all over the passenger in front . We returned it and eventually they bought it back to wholesale it out. We paid it off by getting a loan to pay off . They owe us a refund from the gap insurance and extended warranty. We have been waiting since Nov 17 2022. We have filled out paperwork for them twice we have made calls, gone in person. No refund . So would we deal with them again NO After many promises to get back to us NO ACTION We are lifetime members of Good Sam. More

Never , ever use this place for rv repair ! I had them take my 8 month old Connect trailer in hoping it’s minor but found the front brakes fell apart and back ones burnt up with only 4500 miles I had them take my 8 month old Connect trailer in hoping it’s minor but found the front brakes fell apart and back ones burnt up with only 4500 miles on it .The first guy I talked to said it would take a week to get Warantee okayed and 3 or 4 weeks for parts. My wife and I are retired but can’t hotel it for a month ! They said they could use non KZ parts to get it done right away but that would void the warranty. Then they gave me the estimate. $2600 ! I was stuck so I said go ahead. Then I called my dealer who owns the business back in Michigan I bought the Sportsmen Connect from. Right away she said that estimate was ridiculous and what they said about the Waranty was bogus. Camping world did have the brakes done next day with a total cost of almost $2800 . $1100 of which was diagnostics and pictures for the warranty claim. Thank God my dealer called a manager at KZ who called Camping World corporate who called this dealer and I was able to pick it up no charge. More

The Sale person Micheal Grubbs Was great when I buy he will be my sales man ! will be my sales man ! More

The purpose of this message is to let you know about the amazing staff member you have. Her name is Ms. Sandy, and she works at service. My brother was having issues with an RV that he recently purchased, i amazing staff member you have. Her name is Ms. Sandy, and she works at service. My brother was having issues with an RV that he recently purchased, it was especially frustrating because that is his primary and only home. The process of getting it fixed was stressful and full of calls until Ms. Sandy took the matter into her own hands. She knew this was my brothers home and she helped us in a way that we will never be able to repay her. She was kind responsive, helpful but most of all emphatic. I remember it was a day before her daughter's spring dance and she was on the phone with me getting everything ready so we could have the unit back ASAP. I just want her to know how much we appreciate her for what she did and to let you know that you have a superb staff member. Hope her daughter's spring dance was fun! More

I purchased a used fifth wheel camper. I was told it was gone completely through and nothing wrong with it at all. I’m a full time rv’er and once I got it to my destination I found out the I was told it was gone completely through and nothing wrong with it at all. I’m a full time rv’er and once I got it to my destination I found out the converter was not working and the gray water will not dump. I made contact with Ashley in the service department on Friday a week ago and she told me she would call me back on Monday morning first thing and have a service tech out to fix everything that is wrong with it. It’s been one week and several attempts to contact her with no call backs. Very very bad place to purchase an RV!!! Go somewhere else!!!! More