Capistrano Volkswagen

Brought my 2020 Tiguan in for oil service & overall inspection. There was some additional maintenance that was needed that I was advised on a completed the most important one. I was well informed by Gr inspection. There was some additional maintenance that was needed that I was advised on a completed the most important one. I was well informed by Greg throughout the process. The only issue I had was the turnaround time. It took 2 1/2 days to get it back. I was given a loaner but was not anticipating length of time it would take to get the car back. Greg was very accommodating & helpful. More

From the sales and finance teams to the service team, we have been impressed with their level of care and service they provide. have been impressed with their level of care and service they provide. More

Capristrano VW has taken care of our 2017 Beetle since it had 46 miles on it transported here with 46 miles on it in March of 2017 from Greensboro, N.C. Every service has been with them with the exception o had 46 miles on it transported here with 46 miles on it in March of 2017 from Greensboro, N.C. Every service has been with them with the exception of tire purchases. More

Luke is awesome. This is the second time he has handled my appointment. He was the only service member there in a busy Saturday morning and handled everyone and ever This is the second time he has handled my appointment. He was the only service member there in a busy Saturday morning and handled everyone and everything in a quick efficient mannet More

Best customer service and just incredibly kind and helpful From Buddy to Mike to Brad everyone was so personable and knowledgeable helpful From Buddy to Mike to Brad everyone was so personable and knowledgeable More

Effucient Service was informative and efficient. I made an online appointment. The appointment time was kept and the car was returned within an hour. I made an online appointment. The appointment time was kept and the car was returned within an hour. More

Nick and Michael helped my wife and I find the perfect vehicle and were able to put together a payment within our budget! They were also very professional. I will be back next month to purchase my daughte vehicle and were able to put together a payment within our budget! They were also very professional. I will be back next month to purchase my daughter's vehicle. Wallace Mains More

It was the most pleasant experience in purchasing a vehicle I've ever had. Great Vibe vehicle I've ever had. Great Vibe More

I recently had a new tire installed, and when I received my car back, there was mounting lubricant left on the tire and rim, which I had to clean myself. This was not a major issue. My experience with the my car back, there was mounting lubricant left on the tire and rim, which I had to clean myself. This was not a major issue. My experience with the advisor, however, was upsetting. When I brought my car in on 4/16/26, I was told the tire needed to be ordered since I wanted all four tires to match, and I agreed to proceed with ordering. I was told to expect a call the next day between 10:00–11:00 with an update, but never received a call. I followed up around noon, only to be told that the tire had not been ordered, which delayed the process until Monday. I also left a half full, non leak proof tumbler with a cafe latte on the passenger seat by accident and asked the advisor to place it in the cup holder. He confirmed that he had done so during the follow up call that I made, but when I got my car back, the tumbler was lying on the passenger seat. More