Capital Ford of Wilmington - Service Center

Excellent Service My service call was excellent. It was done in a timely manner and I was very satisfied with everything. Keith, Lee and Donna were very helpful to me My service call was excellent. It was done in a timely manner and I was very satisfied with everything. Keith, Lee and Donna were very helpful to me. More

Capitol Ford service department Absolutely professional courteous staff across the board- as always- service department flow is incredible and efficient and able to fit things in fre Absolutely professional courteous staff across the board- as always- service department flow is incredible and efficient and able to fit things in frequently. Josh was able to get my routine service in and out within an hour - I have had the same experience many times before- other helpful staff include John Autry and Chris Royal More

Excellent service from the beginning to pickup of my car. Because it's true. By having changes in my personal life. Ford dealership was thoughtful and helpful. I don't just give out excellent rating; they ha Because it's true. By having changes in my personal life. Ford dealership was thoughtful and helpful. I don't just give out excellent rating; they had to earn it. More

driver side mirror making a wierd sound when opening excellent service plus outstanding service rep - tremendous turn-around - finished in timely manner with good results. will continue to bring my car t excellent service plus outstanding service rep - tremendous turn-around - finished in timely manner with good results. will continue to bring my car to this dealer for service More

clutch replacement Great service! Steve Autry was super to work with thru this. parts came quickly and repair was completed in a timely manner. Thanks again for taking c Great service! Steve Autry was super to work with thru this. parts came quickly and repair was completed in a timely manner. Thanks again for taking care of this matter. More

Unscheduled check & break maintenance Early evening on a Tuesday I heard unusual road noise. Since I was planning to leave on a planned road tip on Thursday, I took my Escape into Capita Early evening on a Tuesday I heard unusual road noise. Since I was planning to leave on a planned road tip on Thursday, I took my Escape into Capital Ford at 8:00 A.M. for an unplanned inspection. Lee Karnes (Service Consultant) appreciating my position immediately obtained necessary trouble shooting information required for a road test and checkout. I was given a ride home and by shortly after noon, I picked up my Escape with cleaned out rear break drums and break fluid change ready for my trip. My Thanks to Lee and the Capital Ford maintenance team.. Bill More

prompt service Even without an appointment they take get you in and out quickly. I had a window which wouldn't stay up. They fixed it while I waited. Same thing when Even without an appointment they take get you in and out quickly. I had a window which wouldn't stay up. They fixed it while I waited. Same thing when my camera wouldn't work. Good old fashion service. More

Great service again No complaints. Service was done in a timely professional way. From the minute I dropped off the car until I picked it up everything was seamless. No complaints. Service was done in a timely professional way. From the minute I dropped off the car until I picked it up everything was seamless. More

Body Shop - Exceptional Due to an unfortunate accident, our beautiful 2015 Lincoln Navigator with just barely 10,000 miles had to have body work repairs. We have been custom Due to an unfortunate accident, our beautiful 2015 Lincoln Navigator with just barely 10,000 miles had to have body work repairs. We have been customers of Capital for many years and knew that we would have the best attention by bringing our vehicle to Capital for these repairs. Ronnie, the supervisor of the department, is genuinely a fine gentleman and directed the process through our insurance carrier and made sure that we would receive great service and outstanding workmanship on the repairs. The attention to details by this body shop ensured that our auto looked "good as new" upon completion. We sincerely appreciate and commend the entire body shop team for a job well done. Kudos to all involved. More

Always the BEST! I have been coming to Capital Ford for 9 years now and have never been disappointed. Great attention to details; very friendly and efficient. This tim I have been coming to Capital Ford for 9 years now and have never been disappointed. Great attention to details; very friendly and efficient. This time my service rep was Josh and he was AWESOME! We've also dealt with Joyce who is FANTASTIC! Thank you Capital Ford! More