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Capital Ford of Wilmington - Service Center

Wilmington, NC

4.6
677 Reviews

677 Reviews of Capital Ford of Wilmington - Service Center

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April 27, 2024

Took the car in to get the partially working tailgate fixed and the tailgate doesn't work at all now. More

by Dave.keck10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Underwood
April 27, 2024

When I picked my vehicle up, someone left a clear plastic hair cap on the seat and there was damage to the headliner where the repairman was working to fix the sunroof. I will be contacting Jeff first thing More

by Sharolyn Cokley
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Bechtle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Grundy
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

We have always had good service at Capital Ford …We have been customers of Capital Ford many years.. Very satisfied.. More

by AJONES45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the names
April 25, 2024

The staff was very nice and professional and prompt the service was great a little Expensive More

by kcavitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
April 21, 2024

I have been avoiding this place for the last couple of years due to an unpleasant interaction with a service manager. I recently talked with one of the owners and was told the service department is under More

by mrm100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach…
April 17, 2024

Customer service center was the best service I have received from any car dealer. Thank you More

by harleynanared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caty Trouton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think is name was Brian 4stars!
April 17, 2024

Jason has helped me and been very patient with me trying to fix my car. Find me the fix hasn't worked and he has given me the second option. . You really seem to care about his clients. More

by Rizzo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
April 17, 2024

Mike did a great job understanding my needs and got me in quicker than I expected. They were all very professional and I appreciate their kindness. More

by SUSAN.REISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kulik
April 14, 2024

Staff was very helpful. Was a pleasure to speak with the new service manager. Glad to see the better concern for Lincoln customers!!!!! More

by jaytwo070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Honeycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

Ryanne was very helpful in getting my car repaired and returned on time as promised. More

by Mbunch82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryanne Lamkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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