Capital Ford of Wilmington - Service Center

As always - great service Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serv Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serviced. The day before, I had a flat tire and the tow truck driver/mechanic examined the tire and did not see a nail and thought it may have been a slow leak. Turns out there was a small gash. Josh got a new replacement tire for my car and had the claim processed, so I did not have to pay for the full price of the tire. All within 2.5 hours - great service, but a still an expensive lesson. Thanks, Josh! More

Disconcerting at first, then excellent My first telephone contact to set up the service was disconcerting as the person advised me of a number of pending maintenance needs running about $58 My first telephone contact to set up the service was disconcerting as the person advised me of a number of pending maintenance needs running about $580 and for 49000 miles. As I was bringing the car in for a 55000 check, I was somewhat chagrined to hear about maintenance that should have been done during the 50000 mile check. It turned out, once I discussed the car's needs with your service representative, that the required maintenance was much less. I would suggest that you ensure that your first-contact people have a better understanding of what is required when. More

Excellent customer service and workmanship Arrived at scheduled time and my loaner vehicle was waiting since the repair was suppose to take the entire day. Surprisingly they completed the repai Arrived at scheduled time and my loaner vehicle was waiting since the repair was suppose to take the entire day. Surprisingly they completed the repair the same day and I was able to get my car back. I have brought my vehicles here for years with no bad experiences. Good Job!! More

great service They quickly repaired my trunk latch and performed all needed servicing. Friendly, fast and got ride to work. Seems expensive but is worth the money They quickly repaired my trunk latch and performed all needed servicing. Friendly, fast and got ride to work. Seems expensive but is worth the money. More

I'm smiling Thank you for updating my car I get fast , friendly service and you always answer my questions regardless how dump they are. LOLL The coffees good t Thank you for updating my car I get fast , friendly service and you always answer my questions regardless how dump they are. LOLL The coffees good too. More

Recall Service Notified that part was ready. Made an appointment instantly. Received a reminder notice. Immediate service when I arrived. Told it would take abou Notified that part was ready. Made an appointment instantly. Received a reminder notice. Immediate service when I arrived. Told it would take about an hour. Approximately an hour later I was on my way. More

friendly and curtious staff. ease of checking in The service folks treat your vehicle like it is there's. There are no surprises on the service needed and the cost for the service. Most important to The service folks treat your vehicle like it is there's. There are no surprises on the service needed and the cost for the service. Most important to me the check in process is painless and the vehicle is returned as clean inside as it was when you took it in meaning no dirt or grease inside the vehicle which is important to me More

Serviced my wife's Chrysler Sebring. Timely, courteous, high quality work. I no longer service her car at the local Chrysler dealer. Josh has done a great job of keeping preventative main Timely, courteous, high quality work. I no longer service her car at the local Chrysler dealer. Josh has done a great job of keeping preventative maintenance priorities in front of us. More

Service handled drive-a-bility problem After experiencing a drive-a-bility problem for the second time, Brian was able to get the service dept. to isolate and correct the problem in a reaso After experiencing a drive-a-bility problem for the second time, Brian was able to get the service dept. to isolate and correct the problem in a reasonable amount of time. More

Great Service We received great service at Capital. In fact, the vehicle was ready for pick-up hours before they had promised. John Autry was great to deal with a We received great service at Capital. In fact, the vehicle was ready for pick-up hours before they had promised. John Autry was great to deal with and made the entire experience extremely easy. Thanks John! More