Capitol Cadillac Buick GMC

Review of Purchase/Lease of 2020 CadillacXT5 I leased my 3rd Cadillac today using my same salesman, Robert Alexander at Capital Cadillac. Once again, Robert was able to anticipate what I wanted I leased my 3rd Cadillac today using my same salesman, Robert Alexander at Capital Cadillac. Once again, Robert was able to anticipate what I wanted and like, He was able to have precisely what I wanted and what suits me. It is refreshing to have someone in this business who does not make you feel "pressured" and who honors what I think is right for me. In years past, I have had the opposite opinion of some car dealers and salesmen. Not only was Robert hospitable, Kevin Graham remembered many things he and I had discussed 3 1/2 years ago when I leased my last Cadillac. These personable touches make a customer feel appreciated and that they are not being "sold a bill of goods." LOL. Even if we are, I feel better about it because the dealership is so helpful and concerned about making my experience wonderful. More

I have been a customer since 2008 and I always leave satisfied thanks to the hard work of Rob an Kevin. It was truly a pleasant experience, satisfied thanks to the hard work of Rob an Kevin. It was truly a pleasant experience, More

Rob went out of his way to make sure I went out of his way to ensure I went home with the car I’ve wanted for years. He was knowledgeable about loans as well as car insurance. I walked away comfortable wi way to ensure I went home with the car I’ve wanted for years. He was knowledgeable about loans as well as car insurance. I walked away comfortable with my decision. Best service I’ve received from any dealership. More

Always leave with a car Professional, friendly, courteous, straight forward!!!! Mr. Rob, For years he has provided my wife and I with the best customer service And we wouldn’ Professional, friendly, courteous, straight forward!!!! Mr. Rob, For years he has provided my wife and I with the best customer service And we wouldn’t have it no other way. Makes us feel like family almost. As always thank you for all your hard work, and making sure we leave with a vehicle. Oh I’m coming back!!!!! More

MyFirst Car It was one of the greatest experiences ever! My first time owning a car, and they made the experience very chill. There was no pressure into finding o It was one of the greatest experiences ever! My first time owning a car, and they made the experience very chill. There was no pressure into finding one, but they went at my pace until I was happy with a car. I am soooo excited for this car and thankful to Rob for helping me find it and be able to have it! More

Cadillac Experince My buying experience with Mr. Alexander was awesome. Rob was attentive, patient, listened to me, and delivered the SUV that I wanted. He is very kno My buying experience with Mr. Alexander was awesome. Rob was attentive, patient, listened to me, and delivered the SUV that I wanted. He is very knowledgeable sales man. He is upfront with you. He took time out to explain the features in the car and even setup my settings. I would highly recommend Rob to my family and friends. More

MR LEE AND MR WHITE HAD NO REGARDS FOR MY LIFE THIS DAY YOU WILL NOT BELIEVE WHAT HAPPENED AT THIS PLACE ,Hour and a half left in the work day , heading to florida and i was turned away by the service manag YOU WILL NOT BELIEVE WHAT HAPPENED AT THIS PLACE ,Hour and a half left in the work day , heading to florida and i was turned away by the service manager DAN WHITE , i asked if they could check the fluid in my front differential because i heard a loud whining noise , i was told they were not interested in my business because i was hauling a trailer . I was asked to leave knowing i had a problem, my truck now sits in fredricksburg virginia at another chevy dealer waiting on a front differential, mine had literally fell apart internally because there was not enough fluid in it. Thanks CAPITAL and to add to this a MR.Lee replied to a review and blatantly lied about the whole thing. ive never met the man and he claimed he looked at my truck and didnt see anything wrong with it and decided i had no problem. I never left my truck so there was no way he ever looked at my truck at all. i really don't think he thought his response over to much before posting it, i called him out on it and got no reply. its more then obvious that capital is having major issues in the service dept. look at all the recent reviews, its all negative. Damage control should start by owning up to your faults and correcting them , not by calling the customer a liar and attacking the customer. UPDATE AS OF 8/12/19 this dealership has gone so low as to now they are fabricating outright stories that could have never happened. MR Lee AND MR WHITE had no regards for my life or anyone elses that day . knowingly allowing me to leave with front end problems , knowing i could have wrecked killed myself or others. all because i had trailer with a a mower on it. im ashamed to know these 2 still have jobs. i will do my best to expose this whole event As long as yall keep lying about what happened i will continue to update my review everyday to make sure yall are held accountable for what damage yall caused and still are causing. More