Capitol Cadillac Buick GMC

Went in for routine maintenance never again I am a long standing customer of Capitol Cadillac in Greenbelt, MD since I began working at the Enterprise Rent-a-Car inside the service bay in May of I am a long standing customer of Capitol Cadillac in Greenbelt, MD since I began working at the Enterprise Rent-a-Car inside the service bay in May of 2012. This past Friday, September 2, 2016, I went into Capitol Cadillac for a routine oil change before traveling out of the state. I was not greeted by any of the service managers and when I got out of my vehicle. Once out of my vehicle I then began to determine who was going to serve me., I noticed that my regular service manager (David Gass) was no longer working there. I was then greeted by a service manager by the name of K (no last name or given name was told to me). He informed me that my oil change was no longer under my service warranty and that I would have to pay for the services rendered, which I had no issue with. He also informed me that my oil change would take at least two and a half hours to complete, which I felt was absurd since the vehicle was in for routine maintenance. However, I waited for my vehicle and was then told by the service manager that they were unable to take off my wheels looks on my rims to perform my tire rotation. I explained to him that I never have taken my vehicle to any other place for service and that the locks were put on by the dealership. I then asked to speak with the manager of the entire service department. I spoke with David Harding who told me that there was nothing that he could do for me because he had to pay his men to strip the locks off my rims and if they were to be damaged in the process that it would incur a deeper expense to me. I feel that I was treated unfairly as a woman by David Harding because I only purchased the wheel locks in the first place because I was told by the dealership that the rims on my truck were a hot commodity for thieves. Secondly, the dealership administered the wheel locks to my vehicle and are now telling me that the same wheel locks are “frozen” on my rims. Lastly, after leaving from the dealership enraged that my tires were not rotated and that equipment that did not belong to me was left in my vehicle before my trip to North Carolina. I enlisted the help of a local mechanic at Street Dreamz in District Heights, MD regarding my wheel locks. He enlightened me to say that someone had rounded off my wheel lock key with an instrument and that is the reason why the locks would not come off. I want to inform General Motors that I have never taken my 2015 GMC Terrain Denali for service to any other dealership besides Capitol Cadillac. And I would not have an instrument to “round off” my wheel lock key. Will never be returning here ever again. More

Worst ever!! Only one star because I could not do a negative! Worst experience ever in my 30 years of buying GM products. Took the 16 Sierra in for several issues Only one star because I could not do a negative! Worst experience ever in my 30 years of buying GM products. Took the 16 Sierra in for several issues with paint and was hoping to get one of my free oil changes done. Well they did address an issue with my chipped painted bumper. Never looked at my loose widow/door trim then said and invoiced GM for one of my free oil changes. When I checked the oil after said oil change (less than 50 miles) the filter which I marked was the same and the oil was as black as tar. I called them as was told we are sorry and the service manager would call me back. That was 3 weeks ago and no call. So good luck if you decide to deal with them. They are a scam. I was fooled because I thought being a CADILLAC dealer they may be a step above. Boy was I wrong. I am now working with GMC customer care to resolve the issues I have encountered. More

Worst service department Horrific drove my car 3 miles and it broke down waited 2 hours for tow after spending $1832.00 in repairs. Completely dissatisfied and disappointed Horrific drove my car 3 miles and it broke down waited 2 hours for tow after spending $1832.00 in repairs. Completely dissatisfied and disappointed More

Incompetence Personified My car is under warranty, so the only reason why I have continued to take my Buick Regal to this service center is due its relatively convenient locat My car is under warranty, so the only reason why I have continued to take my Buick Regal to this service center is due its relatively convenient location. Once the warranty on this car expires, I do not plan on ever buying another GM product simply because this Greenbelt, MD service department is consistently terrible and I have zero confidence in their performance. Time and time again I have brought my car in for a repair issue only to return it to the service department days (and one case minutes) after pick-up because the issue wasn't resolved or the wrong repair was performed. The technicians do not quality control their work and the service advisers do a very poor job at communication. What's more; is that I recently brought my car in for a maintenance issue on a Monday and it took them a full week to order the correct part resulting in me being without my car for nearly two weeks! Over the nearly three years of servicing my car, Capitol Cadillac Buick GMC of Greenbelt has demonstrated a culture of incompetence. The service department is the ambassador for the brand. Never again. More

The 24-Hr Test Drive Lie To whom it may concern, I am writing this complaint letter in regard to what I feel to be lack of professionalism and utter disrespect. This to me To whom it may concern, I am writing this complaint letter in regard to what I feel to be lack of professionalism and utter disrespect. This to me is highly unfavorable for and with any business. Automotive or otherwise. Myself (Kobie Cole) and my partner (Kelvin Saunders) are in the market for a new convertible. We are established Buick owners and have been so for a number of years now as well as many other GM products. On 3/20/2016 I was in the Buick.com website building a Buick Cascada that I thought would fit our need in a convertible. At the same time after I built the car I noticed that Buick has a 24hr test drive program. I thought that would be a good idea to take advantage of that and get to really see if the Cascada would be a good fit rather than a quick 10-15min test drive and find out a little more information on what needed to be done to do so. So, first I contact Koon’s Chevrolet Buick GMC of Tysons and I was told that they do participate in the 24hr test drive and we were more than welcome to come and test drive the 2016 Buick Cascada for 24hrs at my leisure. But, I think why drive 30miles away, when Auto Nation is a closer Buick dealer right in Laurel and close surroundings. I go back into the Buick.com website and I click on the link to “locate a participating dealer.” Four dealers appeared but the closest two were, AutoNation Buick GMC Laurel and Capitol Buick GMC Greenbelt. My partner Kelvin Saunders calls AutoNation Buick GMC Laurel on 3/25/2016 to speak with Riley Ledden (sales manager) but was transferred to sales associate Daryl Reid because Mr. Ledden was not at work that day. Kelvin speaks with Mr. Reid about the 24hr test drive program and he tells Kelvin that, yes they do participate and they have 4 Cascada’s in stock. But, that it was rather busy that Friday afternoon and that he would be best to come in the next day Saturday 3/26/2016 and I made an appointment with him at 2pm. We arrive at the dealer @ 2pm and ask for Mr. Reid and while we wait for him, we’re standing outside looking at a Summit White Cascada. He introduces himself (and we remember him as he remembered us from when we were there before when we were in the market for the Buick Regal that we didn’t buy from there. Basically because of the same attitude but from a different sales person), and gives a little introduction on this vehicle as far as the engine size and output which was totally inaccurate. We mention to him about the 24-hr test drive after a long silence and his demeanor changed as though and this is my own personal feelings that we weren’t suitable to take a Cascada out for the 24hr test drive. Looking at us up and down as if we weren’t suppose to be there and as though he was annoyed and or bothered by us and tells us that he will be right back and let us know whether or not we can take the car out for the 24hr test drive. He comes back out and lets us know that the Cascada is NOT under the 24hr test drive program. Now my partner and I are highly annoyed because now you are telling us something totally different from what you told us less than 24hrs ago. My partner is telling him we were hoping to maybe give our business to a Buick dealer that’s closer to home and I mean under 3 miles away, rather than travel 30miles away where I know they are willing and wanting our business and his response to us is, “Ok, well.” Frustrated and highly annoyed we just leave, without even speaking with a manager. It was just better to walk away cause now we’re both feeling, profiled wrongfully by AutoNation Buick GMC Laurel. Maybe, because we didn’t fit the category of person that can afford that sort of vehicle from our looks and dress. Mind you when I was in Buick.com website I did go through Buick 24-hr test drive Consumer Terms & Conditions and not anywhere within that document did I see it say that only particular vehicles can be taken out under that 24-hr test drive program. So, we would appreciate an explanation as to why we were told that we couldn’t take the car out because it wasn’t under the program. Unfortunately I’m not done. Kelvin also gave a call to Capitol Buick GMC located in Greenbelt MD on 3/23/2016. He spoke with sales associate Alexander and was inquiring about once again the 24-hr test drive for the Buick Cascada. Mr. Alexander let Kelvin know that he thought that the program was for a limited time and that it was over. But, he wanted to make certain and would give Kelvin a call back. We never heard back from him. Just the same after we got the run around and left from AutoNation Buick GMC Laurel, we decided to go to Capitol Buick GMC of Greenbelt. Mr. Alexander greets us while in the showroom while we were looking at some Cadillacs and in the next sentence letting us know that he, “Forgot all about us,” and proceeded to let us know that the 24-hr test drive was over. Excuse my language…But what type of xxxx is that?? Seriously! Feeling greatly disgusted by how we’ve been treated in such a little time. I’m trying not to give up and at least get to see the workings of the car. We travel out to Fitzgerald Buick GMC (Armen Martirosjan) in Rockville MD and it was like a breath of fresh air from utter disrespect, rudeness and lack of professionalism. They were the 3rd on the list of the participating dealers for the 24-hr test drive. We were told that of course we could do the 24-hr test drive and all we had to do is call and set up a date to do so and that was it. But, regretfully when I made the call to do the 24-hr test drive I was told that being that they only had 3 in stock they couldn’t allow me to take the car for 24-hrs. Yet again be mindful that Koons Chevrolet Buick GMC of Tyson only had 3 and were willing to allow me to do the 24-hr test drive. That’s just ridiculous that I had to travel 30miles into VA to do so. But, AutoNation Buick GMC of Laurel (Daryl Reid) and Capitol Buick GMC of Greenbelt (Mr. Rob Alexander), I just couldn’t let that go. To be treated as such and for what? That’s my question. This will be posted on My FB and Dealer FB/Tumblr/Twitter/DealerRater and a copy sent directly to Buick etc. This sort of foolishness is not good for the Brand and certainly not good for the customer. It made us feel as though maybe we aren’t actually valued GM/Buick customers and that’s an indescribable feeling. Also, it makes us wonder maybe we would be treated better looking at the Audi A3 convertible or the BMW 2-series or 3-series convertible. And finally…There should be some form of consistency across the board rather than every single dealer making up its own rules as it goes, that weighs against the rules and agreement that Buick set up itself for the 24-hr test drive program. I spoke with Scott a customer care specialist and he was reminding me that each dealer is independently owned and I knew that and got that. But, Buick is a brand at large with little satellite brands and if just one fails, what happens to the mother ship. Come on now. Right now it’s confusing to the consumer (Me and my Partner) and not as “Take Happiness for a 24-hr spin. For 24-hrs, it’s on your time and your schedule,” catchy a slogan/phrase that the advertisement describes the experience is supposed to be. From my experience thus far with just 3 dealers, it’s a bold face lie. Wonder what firm came up with that slogan, just for the dealers to make it so Untrue. I filed my complaint with the Scott the Buick customer care specialist and I was given 3 reference numbers for each dealer I filed a complaint with. I hope to receive some sort of correspondence back. I expected a much higher level of service from a Buick Dealer Sincerely, Kobie Cole/Kelvin Saunders More

More scratches on SRT Had body work performed on vehicle and it came back with additional scratches and Extremely dusky on the inside. Staff not very welcoming. I was dis Had body work performed on vehicle and it came back with additional scratches and Extremely dusky on the inside. Staff not very welcoming. I was disappointed with the level of service and felt vehicle was purposely scratched in 2 places. More

Capitol Cadillac Service is the WORST Capitol Cadillac is the WORST place to go for service...hands down! Unfortunately, every time and I do mean every single time I took my 2010 Cadillac Capitol Cadillac is the WORST place to go for service...hands down! Unfortunately, every time and I do mean every single time I took my 2010 Cadillac SRX to them for an OIL CHANGE when my vehicle was returned to me something else was wrong. At first I thought it was a fluke that after my first visit for an oil change when they brought my car to me it WOULD NOT START. I was told I needed a new battery and after recovering from the shock and arguing that my batter was fine when I dropped my car off I purchased one after being convinced it was time for a new one since this was my original battery. The next time I went for an oil change I was told there was a software update for my radio/navigation which after it was done (was charged $65 for this) my radio never worked properly again. The screen wouldn't go up/down, clock wouldn't stay set, couldn't change stations, and the blue screen would just flash on/off incessantly for about 15 minutes before it would act normal. The screen would also TRY to go up/down unsuccessfully. When I returned a third time for an oil change (shame on me), not only was my radio STILL not working properly but now my sunroof was leaking and I told them that. First, I was told they couldn't duplicate the problem with my radio and that it was working just fine for them. Secondly, they charged me $124 diagnostic fee to tell me what I told them about my sunroof and they wanted to charge me $650 to make the repair. I refused. I had to request that they clean my car...something that should be customary when driving a luxury vehicle. What did they do? They took my car through the washer (with my sunroof leaking) and gave me my car with the carpet SOAKED AND WET!!! I literally had "standing water" on the passenger side floor. WHO DOES THAT? Somebody not paying attention or not caring. Totally unacceptable and indicative of the sub-par attention to details that is a staple at Capitol Cadillac. Finally, each time I dropped my car off for service I requested that my rear washer fluid be filled. Each time it was NOT done. As I stated on my social media that reaches over 20K people, Capitol Cadillac in Greenbelt, MD probably doesn't care about losing me as a customer because they have so many files in their service bay that folders are almost falling off the shelf. I'm posting this here to warn other Cadillac and GM customers to make them aware of the mediocrity of customer care that exists there. Whatever the game is they are playing it won't be with me, my vehicle or my money ever again. My way of saying thank you ~ I just bought another cadillac from SOMEPLACE ELSE! More

Looking to buy a CTS-V and went here for a test drive. We pulled up in my wife's SRX and the salesman still treated us like we didn't belong in there. Needless to say I will not be buying my next car through pulled up in my wife's SRX and the salesman still treated us like we didn't belong in there. Needless to say I will not be buying my next car through this place. More