Just wanted to comment on the Service Department, and hope that the CEO will see this, or at least someone of influence. I tried to schedule service on-line, but could not read the boxes on the form, so I was unsuccessful in scheduling an appointment. I concluded that because I am using a Mac, the system is not compatible with computers other than a PC. Next, I called the service department to set up an appointment, and was promptly forwarded to Aaron Trueblood in the Service Department. I was surprised that I got his voice mail, but was assured he would get back to me as soon as possible. A day later and I have yet to hear from Mr. Trueblood or anyone else for that matter. Not so much as a "by your leave". In the meantime, I made an appointment at Vic Alfonso Cadillac in Portland for the next morning, drove there from Salem (round trip of 100 miles), and found a resolution to my service problem in less than an hour. So here is my message to Capitol Cadillac: "I would rather spend more of my money and time traveling 100 miles round trip to Vic Alfonso's Cadillac and be treated with respect than waste any more of my time with Capitol Cadillac".
I Recommend This Dealer:
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