Capitol Kia of San Jose

Too far to get to without my own transportation. I live over 25 miles away and that is not a dealership "Close" to Santa Cruz! I live over 25 miles away and that is not a dealership "Close" to Santa Cruz! More

Helpful informative a lot of communication and not bugging communication, a wonderful staff which 10 years ago when I went was not like that bugging communication, a wonderful staff which 10 years ago when I went was not like that More

Professional and pleasant. Jose communicated well and adequately knowledgeable. Only dealership that includes the vehicle window sticker online. Transparent with their markup Jose communicated well and adequately knowledgeable. Only dealership that includes the vehicle window sticker online. Transparent with their markup price. More

This place gave me the ick! TLDR: they are very creative and put their best creative foot forward with avant- garde numbers. My best guess is they wanted us to leave and sav TLDR: they are very creative and put their best creative foot forward with avant- garde numbers. My best guess is they wanted us to leave and save the car to sell instead of lease. I can’t wait for the day we don’t need car dealerships. My husband and I scheduled a test drive for a specific car we wanted to lease. We already knew everything about this car and had it in our heads that we would walk out with this car after the test drive. Easy sell, right? Wrong. Without spending too much energy, here is a summary of what happened: - Bairon, the sales rep could not tear himself away from the football game. Now I understand, I really do but hey if you’re scheduled to work on game night it sucks but you still need to work. - After sparing Bairon all the grace I could, I talked to the sales manager who reassigned us to a new rep. - We thought things would get better. - Things did not get better. - They definitely tried to drive us out of there by making up the craziest numbers their most creative numbers guy could churn. - 2023 Kia Sportage Hybrid: special price: $41K (ma’am, you’re paying 5K over sticker BEcaUSe Of tHE sHOrTaGE). 36 month lease with 6K down = $850 month payment. - My husband and I, like a lot of people in this area are young professionals with excellent credit and sufficient income to afford a car payment. We’re not, however, completely clueless fools. - Best thing about this dealership is their creativity (: stay away. More

I decided to purchased my 2019 Kia sportage that I had been leasing for the last three years from Capitol Kia.I love my car and i have had no problems with it and the mileage i get is great.The salesman I been leasing for the last three years from Capitol Kia.I love my car and i have had no problems with it and the mileage i get is great.The salesman I dealt with was Mario,he was so friendly and helpful and the service was great. Thank you again Andrea Jackson More

I bought a electric car on Nov 22, and they don’t know how electric cars work , they gave me car with 105 miles with of electricity but that does not mean that you can drive those miles, so I had to town how electric cars work , they gave me car with 105 miles with of electricity but that does not mean that you can drive those miles, so I had to town my car from Salinas to my home . They should learn and explain things like that , also Julia told me that I could plug the car in to the wall and get full charge in 9 hours. That was a lied they don’t even give the cord to get that 9 hours of charge they only gave me de cord that charge in 60 hours. . And the experience in the dealer was uncomfortable, Julia was with two clients at the time so that felt disrespectful. And I went to buy a car and I ended it up leasing. More

Hi I just bought a 2016 Chevy equnox and when I got home I found out the back trunk lach is broke the tie rod and sway bar bad I know it's as is but still should have told me about those things as I am disa I found out the back trunk lach is broke the tie rod and sway bar bad I know it's as is but still should have told me about those things as I am disabled and can't afford to fix it More

I have been here more than 30 time (yes I have counted) because I serviced 2 car every 5000 miles for years and years, not even including times I had to service due to certain issues. It's getting worse a because I serviced 2 car every 5000 miles for years and years, not even including times I had to service due to certain issues. It's getting worse and worse by the month. The old team here was very good, responsive, and always caring about customers. Now, its completely different. Most of the old team has left (now I can see why) and they simply don't care like before. In my case, they missed diagnosing an issue that has occurred many times in the past (I brought the car to them every single time) by saying there is nothing wrong with it, and now that I had to tow the car they are saying they need to replace it. I know the service advisor is new to the team and is doing what his manager is saying, but trying to use techniques like "we will give you 10% discount" or "this is the best I can give you" all the time, is becoming frustrating. And now, I will never buy Kia again. It's just not worth the terrible service. I hope their manager and the district manager whom I'm about to speak to realizes that bad services could mean fewer sales. Disclaimer: I previously reviewed here 5/5 and now I have officially filed a complaint through Kia Customer Service (HQ). Last word: I went to see new dealerships other cities around the bay area or tri-valley. And OH MY GOD there some some amazing ones (like BMW) that are super nice, always understanding and doing their best to satisfy the customers. More

Need to return my lease and they just did not accepted, creating unreasonable requirement of pre inspection report, when that is NOT required. Stevens Creek supported us with this issue. Capital Kia sucks. creating unreasonable requirement of pre inspection report, when that is NOT required. Stevens Creek supported us with this issue. Capital Kia sucks. if you are buying a new car or lease they will treat you like a king, if not, then they will not care about you. Please think twice... More

Horrible experience working with Randy Guzman This is not a dealership that values customers. If you are buying from this dealership please do make sure NOT TO WORK WITH RANDY GUZMAN. We bought a This is not a dealership that values customers. If you are buying from this dealership please do make sure NOT TO WORK WITH RANDY GUZMAN. We bought a new Kia Telluride from this dealership last week. Had a pleasant experience working with the sales guy cesar But then comes the finance guy Randy Guzman, he is extremely rude, doesn't care about customers, did not value our time, made it an unpleasant experience. We reported this to the sales guy and took the car delivery and left. Few days later get a call from Randy saying they made some mistake in numbers and want us to come and resign without discussing any severity of the situation. As we were busy we couldn't go as agreed and made sure to inform the sales guy. But we get another call from Randy saying he is going to repossess the vehicle without explaining what is going on. I told him I am in middle of my baby shower and cannot come now. He did not seem to understand. Finally his manager explained the situation and sent someone home to get the signature. The problem was taken care but calling and saying repossess the vehicle without informing what is going on or how urgent the matter is. The tone, the rudeness was unbelievable. NEVER NEVER WORK WITH RANDY GUZMAN. we went back to complain this to manager.. Which again was not taken seriously. Some GUY working there asked us what are you trying to accomplish by complaining??what the xxxx.HORRIBLE DEALERSHIP. NEVER GO THERE. More