My Review Of Capitol Toyota Scion:
On 11/5/12 I had car problems on the way to work. I drove over to Capitol Auto Group where I met Mark and told him my car has issues and I need it looked at. He filled out the paperwork and I went in the waiting area. An hour later Mark came in to give me the news about my auto and it was awful news. Usually I can handle all kinds of news without too much affecting me, but this week was a very tense week for me because this same week on Friday, is my bankruptcy hearing and I was on edge. You see, at 55 years old I never thought I'd be in this situation ever in my life. With a cut in my monthly salary of $670 per month added on top of furlough days at a cost to me of $300 less for each month we have a furlough day, I found myself in more debt than I could afford. As a single person, I had no choice but to file and my hearing is this week Friday.
I mentioned to Mark that seeing he has been here at Capitol for over 8 years, I am looking to him to point me in the direction of a sales person with the following attributes. The person needs to be a great listener, be compassionate and not treat me as if I am just another dumb female needing help. He said he knew the right person for me and left. Mark quickly returned with a man named Chris and our journey began. I told Chris about my car and I also told Chris that being an honest individual, I wanted him to know that on Friday I have my bankruptcy hearing and told him he would see this on my credit report anyway and I wanted Chris to know I am an open book, no secrets. Chris could tell this was a very hard thing for me to talk about in front of someone who barely knows me, but it was on this day that I found out just how much Capitol Auto honors Customer Service and the lengths they are willing to go to prove they not only "talk the talk" they also "walk the talk!"
So after taking a PT Cruiser for a drive, I fell in love with this car and we went back to the office to do some paperwork and number crunching, only the number crunching was being done to benefit me in the long run. I had no idea who Jamie Mogle was or at what lengths he would go to help me, but this I can say, both he and Chris went to the extreme to make sure I left in a safe vehicle an din working out a deal with the owner Scott, I not only have a loaner to use until as soon as Friday of this week or as long as January of 2013, but rest assured, when I do return to Capitol Auto, I know that both Jamie and Chris will work just as hard to help secure affordable financing for me so I can own that PT Cruiser that I fell in love with yesterday!
You are probably wondering what the morale of this long story is. If you have to ask, you missed it early on in my story - it is centered around the customer - me and their desire (both Jsmie and Chris) to make my wish come true! A acr that fits me without costing a fortune and to think when I got up yesterday, I would be given the opportunity to be on the receiving end of such great, caring individuals as is Scott, Jamie and Chris. To know that a person in need can still find others who know what it is like to be given a second chance at something, well it simply brings tears to my eyes! I am the one who left feeling blessed yesterday and for that, I want everyone to know that Capitol Auto walks and talks the talk when it comes to Excellent Customer Service. Thank You1
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