Buying from Capitol was a great experience. Alex and Andy are both personable, knowledgeable, and professional. We walked off the lot in something that we'd never expect, but it was the prefect car for us. They took excellent care of us! Will definitely be sending friends to them.

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I got a great deal by negotiating online and by phone. I came in from out of state and everything was handled well with attention to detail. The F&I guy wasn't exactly Mr. Personality, but otherwise it was a very positive experience and definitely worth the trip.

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On 11/5/12 I had car problems on the way to work. I drove over to Capitol Auto Group where I met Mark and told him my car has issues and I need it looked at. He filled out the paperwork and I went in the waiting area. An hour later Mark came in to give me the news about my auto and it was awful news. Usually I can handle all kinds of news without too much affecting me, but this week was a very tense week for me because this same week on Friday, is my bankruptcy hearing and I was on edge. You see, at 55 years old I never thought I'd be in this situation ever in my life. With a cut in my monthly salary of $670 per month added on top of furlough days at a cost to me of $300 less for each month we have a furlough day, I found myself in more debt than I could afford. As a single person, I had no choice but to file and my hearing is this week Friday.
I mentioned to Mark that seeing he has been here at Capitol for over 8 years, I am looking to him to point me in the direction of a sales person with the following attributes. The person needs to be a great listener, be compassionate and not treat me as if I am just another dumb female needing help. He said he knew the right person for me and left. Mark quickly returned with a man named Chris and our journey began. I told Chris about my car and I also told Chris that being an honest individual, I wanted him to know that on Friday I have my bankruptcy hearing and told him he would see this on my credit report anyway and I wanted Chris to know I am an open book, no secrets. Chris could tell this was a very hard thing for me to talk about in front of someone who barely knows me, but it was on this day that I found out just how much Capitol Auto honors Customer Service and the lengths they are willing to go to prove they not only "talk the talk" they also "walk the talk!"

So after taking a PT Cruiser for a drive, I fell in love with this car and we went back to the office to do some paperwork and number crunching, only the number crunching was being done to benefit me in the long run. I had no idea who Jamie Mogle was or at what lengths he would go to help me, but this I can say, both he and Chris went to the extreme to make sure I left in a safe vehicle an din working out a deal with the owner Scott, I not only have a loaner to use until as soon as Friday of this week or as long as January of 2013, but rest assured, when I do return to Capitol Auto, I know that both Jamie and Chris will work just as hard to help secure affordable financing for me so I can own that PT Cruiser that I fell in love with yesterday!

You are probably wondering what the morale of this long story is. If you have to ask, you missed it early on in my story - it is centered around the customer - me and their desire (both Jsmie and Chris) to make my wish come true! A acr that fits me without costing a fortune and to think when I got up yesterday, I would be given the opportunity to be on the receiving end of such great, caring individuals as is Scott, Jamie and Chris. To know that a person in need can still find others who know what it is like to be given a second chance at something, well it simply brings tears to my eyes! I am the one who left feeling blessed yesterday and for that, I want everyone to know that Capitol Auto walks and talks the talk when it comes to Excellent Customer Service. Thank You1

Sincerely,

Kristine Kersine

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After the salesman, sales mgr and myself agreed upon the total amount (including the docs, license and vehicle), the finance guy John changed raised the total cost and wouldn't let me buy the car unless I paid the higher amount. Stay away

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Needed a reliable car for a long commute. Assured by Salesman Andy that all of there Toyotas are checked out and if they have any serious problems they are wholesaled out. I guess a massive oil leak that required 3 quarts of oil with the first tank of gass is a "serious problem". Salesmanager Kurt suggested trading up the car but warned I would get very little trade in as the car has a major oil leak. Promised by Kurt and rep "Charlie" they would get back to me but I never heard from either one. Also,car was had to be towed 3rd day of driving due to loose alternator bracket. Manager at Car Care rated service of vehicle "poor".
I would have had the car checked out by another shop but I was a fool to trust Capitol Toyota.

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My wife and I had been looking for a large SUV for about six months. We have two teenage daughters and two dogs, so we needed something bigger than our 2001 BMW X5. What we found was the 2012 Toyota Sequioa, seating for 7, leather, GPS and a towing capcity of 7400lbs.
Our Salesman's name was Bily and was extremely helpful. He answered all our questions and if he didn't know the answer to a particular question he researched it instead of BS'ing his way through it.
We have been married for 22 years and have purchased many new vehicles, this experience was by far the most pleasant.

Thanks

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Was treated with total rudeness. Not only was I lied to, but after speaking with the manager, I was even more furious...he didn't even care that his employee yelled in a showroom full of customers. If a deal is not going to work, then no big deal, but the lack of professionalism was outrageous. I would NOT recomend this dealership, period.

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The customer service was fantastic, personable and I could also feel the camaraderie between the sales staff. They were all very easy going, not too pushy, and willing to do whatever they could to ensure customer satisfaction. Ben was great to explain the process and answer all of my questions. Billy and Nate worked hard to get to a price that we could all feel good about. Everyone at the dealership was extremely friendly to me and spoke highly of one another. I will definitely be returning to purchase any future vehicles from this dealer.

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My expierence at Capitol toyota was outstanding ,The salesman Rory was wonderful, i highly recomend him.Everyone i dealt with was very nice and helpful

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I came into the dealership wanting to buy a vehicle. I had the vehicle I wanted to buy in mind. My boyfriend and I sat down to negotiate prices with Kurt. He was not understanding and very short towards us. I had many questions and Kurt's exact words were "Don't waste my time. Don't waste your time." Basically I was shocked that I was being treated so horribly and was completely fine with leaving the dealership and not going back to give them my business. Even if Kurt was having an "off" day doesn't make it right to treat a guest/customer that way. Part of running a good business is treating your customers well so word-of-mouth promotes your business and your sales can increase.

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