CarLotz Charlotte

The staff member Heather that contacted me was very professional and not pushy trying to get me to buy a car. She asked me what I was looking for and has sent me emails with SUV’s that match my needs. professional and not pushy trying to get me to buy a car. She asked me what I was looking for and has sent me emails with SUV’s that match my needs. I’m still looking and appreciate her checking in with cars for me to review. More

Let me start by saying buyers beware!! We bought a car in February 2021 from Carlotz for our son who was getting his first car. Within a week of owning the car the entire Transmission had to be replaced and February 2021 from Carlotz for our son who was getting his first car. Within a week of owning the car the entire Transmission had to be replaced and left my son stranded. What???? After only 1 week of ownership? So trying to get anyone at this dealership to respond to you after the purchase was an absolute nightmare! We bought their extended warranty through a third party company called endurance. So after the car had been at the dealership for over a month the transmission was finally finished and we thought it would be smooth sailing and our son would be able to enjoy his first car! But guess what? Fast forward 3.5 months and the car breaks down again! This time with a complete engine failure!! And the car now needs a new engine! The car has been at the Hyundai dealership since July now. We have been going back and forth with Carlotz and Endurance their extended warranty company. The warranty company sends Hyundai a defective engine that cannot be used, that took an extra 3 weeks (In the meantime we are making car payments on this car and insurance payments on a car that has been in the shop now for close to 5 months, with no loaner car) So now Hyundai finds a engine for us finally and the warranty company and Carlotz want us to pay out of pocket $1930 dollars for the repair because the warranty company will only cover so much. So we reach out to Carlotz since they sold us this lemon. I speak to Chad Whitten on the phone. He is their customer care manager. Customer care? This guy does not care about anything! If customer care means never returning a customers voicemail or promising to call back when he tells you but doesn't then you have the right Man for the job! This guy should not be in this position. He told me Carlotz will not help me resolve this issue even they though sold me this car that has been in the Shop for about 5months now with the 2 biggest repairs a car can have. I am very disappointed with the Lack of Service from Carlotz and the quality of vehicle they have sold us! I feel we were ripped off and left hanging. If anyone at this dealerships does care please feel free to reach out! More

Worse experience ever!!!!! More a month and half haven’t received the tag yet. Mike and Barbara they are useless after a sale is made. received the tag yet. Mike and Barbara they are useless after a sale is made. More

Great Buying Experience I came to CarLotz a little wary of their model of being a automotive consignment dealer. It ended up being an excellent experience. It was very low pr I came to CarLotz a little wary of their model of being a automotive consignment dealer. It ended up being an excellent experience. It was very low pressure and I was allowed to check out the vehicle I was interested in without someone hovering over me. After being allowed to take a test drive and have the vehicle checked by my own mechanic I came back to negotiate. Because CarLotz doesn't own the car and their salespeople aren't paid on commission they seemed more interested in getting me a great deal while still giving the seller a fair price. The financing and purchasing process was very smooth and quick and I drove off with my new (used) car a couple hours after showing up. Definitely recommend you check this place out if you're looking for a good deal on a used car. More

Excellent Place I really enjoyed my experience. They helped me find the right car at the right place. I test drive a few cars and found the one for me. They come h I really enjoyed my experience. They helped me find the right car at the right place. I test drive a few cars and found the one for me. They come highly recommend. More