CarMax - Garland

Purchased a used car from CarMax Garland, and the process was more difficult than I thought it would be. I was offered home delivery, but my identity could not be verified, so I went to the physical location was more difficult than I thought it would be. I was offered home delivery, but my identity could not be verified, so I went to the physical location to pick up my car. The first time I went, there were technological issues with linking my bank account to make the purchase even though I was paying in full. Thankfully, they held onto the car for the next week, but when I came back to the physical location again, there were once again issues with their computer system when I had already made the full price purchase as I was able to link my bank account the second time. However, because it was originally listed as a home delivery, there were system errors. Paperwork took a lot longer than I expected it to take even though I had already completed everything that I needed to as the car purchaser prior to getting there. I found trash under my driver's seat despite them telling me that they were going to clean the interior of the car before I drove off with it. The staff was nice and friendly and very apologetic, but I wish the whole process was more streamlined. More

sold wrecked car at full price We were sold a hyundai genesis from this dealership, and were told that it had a clean record. The car had issue with alignment. we took it back to ca We were sold a hyundai genesis from this dealership, and were told that it had a clean record. The car had issue with alignment. we took it back to carmax to get the issue fixed. They stated the issue was fixed but never seamed like it was. Now we are trying to sell the car and were told by an insurance company that the car was in a wreck with $8000 damages. the car was sold to us at the current market value. we tried to contact dealership to see if they would try to do right by us, they basically said we were SOL. Will never deal with carmax again. Any carmax... More