CarMax White Marsh

Sales person was great. Service side sucks. They lir, never call back when they promise they will and are overall a nightmare. Car goes back tomorrow. Service side sucks. They lir, never call back when they promise they will and are overall a nightmare. Car goes back tomorrow. More

I have had to return my car 4 different times now for an issues they created! My car was there for cosmetic issues and they patched a hole in my tire. When I picked my car up the entire thing shook uncontro issues they created! My car was there for cosmetic issues and they patched a hole in my tire. When I picked my car up the entire thing shook uncontrollably. I took my car back a second time, they decided to replace both front tires. Long story short after they finally decided to listen to my concerns, I was told my tires were originally put back on incorrectly which caused the shaking!! My actual wheel and Rotars needed to be replaced! They had me driving an unsafe vehicle with my children because they are lazy and incompetent. When I would leave messages they would almost never return my car, I am always the one calling for an update. The people who answer the phones in the service department are rude and complain about customers very openly. This has been the absolute WORST experience of my life! Its one thing to inconvenience someone but to blatantly disregard the safety of my children is where I draw the line! More

I recently purchased a Lincoln MKC from this Carmax location on October 28, 2021. I was only able to drive the car for less than 48 hours before I received a message that the Steering Assist needed to location on October 28, 2021. I was only able to drive the car for less than 48 hours before I received a message that the Steering Assist needed to be repaired. I parked the car and informed the service department of the message I was receiving. On Monday November 1, I returned the car and received a loaner. Carmax was unable to perform the necessary work, so the car was towed to Al Packer in Whitemarsh. It is now November 16, 2021 and I AM STILL WITHOUT MY NEWLY PURCHASED CAR!! I was told that the work would be completed on last Thursday, which changed to Friday, which changed to Monday. Monday has come and gone and I am still receiving the run around! Yesterday, I was told that my car would be finished by end of business Monday and would be ready for pickup on Tuesday (today). I was discouraged from calling the Al Packer service department on my own because “they usually do not speak to the owners of the vehicle” but I called anyway and was told something completely different from what the service department at Carmax said. It is extremely frustrating that I have already begun paying car insurance and pretty soon a car payment on a car that I have not been able to drive. I completely understand that the world is going through a transition due to the Covid-19 pandemic but that does not warrant being told one thing and it change completely the next day. More

Both of the cars I returned should not have passed Maryland state inspection. RUDE no one answers the phone good luck getting service. well what else can I say except this was my worst retail experien Maryland state inspection. RUDE no one answers the phone good luck getting service. well what else can I say except this was my worst retail experience ever and they left me with a mess with the MVA More

Lied to me about how many accidents the suv had sold me a suv that was salvaged air bags deployed Flipped the title. They didn't use carfax they used experience which doesn't tell everything. I would have ne suv that was salvaged air bags deployed Flipped the title. They didn't use carfax they used experience which doesn't tell everything. I would have never bought this vehicle let alone one from this company. They don't care about the safety of their customers let alone telling the truth about the history of the vehicles. More

After 4 cars , paid off 2 early they give me a 24. APR. charger2.9 APR. Paid off early dart 9.75. Not happy at charger2.9 APR. Paid off early dart 9.75. Not happy at More

Worst buying experience ever. Purchase a car from Carmax on 11/20. Returned the car back to them on 11/21 at their request because the center console was frozen( couldn’t control the major function of the on 11/20. Returned the car back to them on 11/21 at their request because the center console was frozen( couldn’t control the major function of the car) and electronic glove box kept open. Call for a status update on my car 11/23 was made aware the car was never looked and service is not open on the weekend. Therefore the car can’t be looked at until Monday. Keep in mind no loaner car was offered. Call Monday to follow on my vehicle was left on hold for 45 minutes once they recognized it was me. Called Customer Relations because service was ignoring my call. They promise to reach out to service and call me back, they never called back. Tuesday after being left on hold for 30 minutes, the service tech said the vehicle was ready. I had to pay an Uber to go pick up the car. ( I live 15 miles from store)Once I got there service manager Rob came out and apologized, said my car not ready they had to jump the car and they hear a grinding noise believe it’s the brakes......(so much for there 125 point inspection and Maryland state inspection they completed.) Manager said there going to look at it and give me a call within the hour. Finally offered a loaner, never call me back about my car. Wednesday I called to follow on my car was left on hold again saying the manager would call me when he finished dealing with a customer. Never received a call from the Manager. Call customer relations again, they said we going to call the shop and call you back with an update. Once again they never called back. It was the day before the holiday I called an hour before the service center close and they finally said you car is ready. I picked the car up Wednesday night drove it home and parked it for the night. The next day was thanksgiving morning, the battery was dead, I had to call roadside assistance to get a jump then drove the car to my family house for thanksgiving dinner. While eating thanksgiving dinner my family told me you car hazards lights are on and flashing. I Cut the hazard lights off. Hour later family neighbor knocked on the door saying my hazards lights were on again. This problem continued throughout the weekend. I call the guy Daniel that sold me the car he sent my call to voicemail, I followed up with a text. Daniel never responded. I left a message for the service Manager Rob, he never returned my call. I spend the weekend periodically cutting off the car hazard lights so the battery would not drain. Monday I decided that Carmax is not going to return my call so I’ll make an appointment with service department and just deal with the problem until they can see the car. The Service Department told me the earliest appointment they had was for 12/13. (Keep in mind it’s the 12/1 now.) I accepted the appointment. Monday evening service Manager Rob calls saying he recognized my name on the appointment sheet and requested I bring the car in Tuesday morning at 8. Tuesday morning I drop the car off, Rob said I’m sending the car to the dealer today I will call you later today with an update. Rob never called. Wednesday morning I received call from Service saying “transportation just drop the car off to the dealer today. “ call you with an update this afternoon. No one called back. Thursday afternoon, I called service for an update and spoke with someone name Heather. She went on the say “we just dropped off the car to dealer today.” I’ll call u with an update later. I made Heather aware that service called yesterday and said my car was drop off yesterday. Why is she saying something different.She couldn’t answer me. She was kind enough to tell me what dealer my car was at. Once I ended the phone call with Heather I called the dealer and was made aware that Carmax never drop off a car and they was not expecting a car from CarMax. I called customer relations and spoke with a rep and she apologized like they always do and committed to call me back after they speak with Management. They never returned my car. This is my fourth car purchase from Carmax and my last. What bothers me more then them selling my a faulty car is there poor customer service and lies. More

‘Inspected’ Car Disaster- Buyer Beware Entire transaction has been a disaster. The truck was not thoroughly inspected according to their famous Carmax protocol. There was scratches on the Entire transaction has been a disaster. The truck was not thoroughly inspected according to their famous Carmax protocol. There was scratches on the vehicle, rims scratched, 2 number 2 keys given, bumper not aligned correctly, faulty battery etc etc. Was given a loaner car that had a horrid odor. Have been without my vehicle for over a week and have yet to make the first payment. Was even told that my appointment time was different from what was agreed upon. Would not recommend their famous Carmax inspected vehicles! Buyer Beware! More

very pushy and a huge rip off They offered me $2000 under Kelly Blue Book (the lowest estimate) for my trade which had been appraised elsewhere for over KBB. And were incredibly pu They offered me $2000 under Kelly Blue Book (the lowest estimate) for my trade which had been appraised elsewhere for over KBB. And were incredibly pushy about the whole process not allowing me any time to consider the offer, They kept telling me that if I didn't make an immediate decision I would lose the vehicle that I was interested in. Over all it was one of the worst experiences that I have EVER had at a dealership. Takes the "used car salesman" stereotype to a whole new level. More

I can honestly say that my experience with buy my car from Carmax was stress free. I called in to speak to someone about getting financed for a vehicle and it took less then 30 minutes to get approved. T from Carmax was stress free. I called in to speak to someone about getting financed for a vehicle and it took less then 30 minutes to get approved. The Sales guy called me back and gave me the entire breakdown as to how much i was financed for what my car payment would be and the interest rate without me walking into the dealership wasting my time. I located the car I wanted which was in another state I paid for the car to be shipped to Maryland without having to walk into the dealership. Carmax sent me weekly updates via email letting me know the status of my transfer and when it will arrive for me to test drive. With me going thru the entire process I only went into the dealership twice once to test drive the car and second to drive off the lot with the car. Adam and he other co workers worked together to make sure I had the best experience in buying my car and I thank him and the entire carmax family for making this the best experience possible. More