CarMax

I purchased a car on 8/14. by the end of the month the car broke down. I brought it in for service (under warranty). They instructed me to take the car and bring it back on 9/6 for an appt. The car was car broke down. I brought it in for service (under warranty). They instructed me to take the car and bring it back on 9/6 for an appt. The car was inoperable. I was unable to do this!!! They kept the car and looked at it on the 6th. They called me to tell me that they would be sending it to the manufacturer for the diag and repair. For the next two weeks there was no communication. I would call and leave voicemails but they never called back. On 9/15 I finally got through to them. They hadn't moved my car. It has been sitting in their parking lot. I called corporate to let them know what happened. After dealing with someone for a few calls and emails, they agreed to let me turn the car back in and get a different car. A sales manager called me to discuss how it would work and stated he would call me back. He did not call back, and of course I have been unable to reach him. FIX MY CAR!!!! More

This is how car buying should be! My wife and I just wanted to look at cars. Our Murano was in very good condition and had low miles, we have had no issues with the car but we were rea My wife and I just wanted to look at cars. Our Murano was in very good condition and had low miles, we have had no issues with the car but we were really just wasting time. As we entered the store we were warmly greeted by Garrett Allison, It was not a practiced greeting but was genuine in every way. We told him that we just wanted to look and he informed us that he would be happy to show us all or any of the cars on his lot and that they have an extensive inventory on line. That set the tone right from the start, we looked at several cars, not once did we get the impression that he was tiring of us nor were we rushed in any way. We found a 2012 Kia that we both liked. I asked him to appraise our car and figure out what our payment would be if we were interested in buying this car, No commitment. While they were appraising my car I went on line to Kelly B.B. to see what a fair offer for my Murano should be. Within 30 mins we had an offer in our hands that was right in line with K.B.B. they rated our car as high as it could be rated and gave us the max for it. Ok that was the easy part right, No within just a few mins Garrett was explaining our options and what our payment would be. I have purchased many new and used cars in the past but never like this. CarMax has revised how to purchase a car. They have taken the best parts and made them better and the long tedious parts and minimized them as much as possible. I would tell anyone and everyone go to CarMax and enjoy your car buying experience. Go to CarMax and see for your self what personal attention really means! Ask for Garrett Allison and in the finance department Shay Delbridge, she was so helpful, nice, understanding and patient with us. As we drove away from CarMax of Newport News my wife and I were both commenting on what a wonderful experience we just completed and in fact did not go there to buy a car, but it was the Genuine kindness and courtesy of all of the employees that we encountered that helped us decide that we wanted to be a part of the CarMax family. John L. & Mary E.Rogers More