CarShop - Glen Mills

I brought my vehicle to Carshop Glen Mills the week of 3/11/24 to sell. They quoted me one number and then the next time I returned on 3/14/24 they quoted me 2k less. I even had the offer in writing and i 3/11/24 to sell. They quoted me one number and then the next time I returned on 3/14/24 they quoted me 2k less. I even had the offer in writing and it was not honored. Myself and family have done business with CarShop in the past, but never again More

I was pleasantly surprised by the no-haggling, no pressure process. Our sales person, Matthew R. was very helpful and professional. pressure process. Our sales person, Matthew R. was very helpful and professional. More

I don't understand how buying a car at CarShop isn't the new "norm". Honestly, the car buying experience was a total 180 from all the other experiences I have had making vehicle purchases. A huge thank you new "norm". Honestly, the car buying experience was a total 180 from all the other experiences I have had making vehicle purchases. A huge thank you to El at Glen Mills for his communication and transparency. CarShop has decent deals, a simple process, transparency and honest consultants. Thank you! More

I requested pictures of the interior from your site and email . I did not receive any pictures and after 2 days I went on the dealers site the car was sold. I contacted the salesman by reply email and he s email . I did not receive any pictures and after 2 days I went on the dealers site the car was sold. I contacted the salesman by reply email and he said he never received a request for pictures. Then he sent multible emails sayingone phone call is better than a hundred emails More

I had an amazing experience at CarShop and I highly recommend it to anyone looking for an easy and positive car buying experience. Adela was extremely calm, helpful and made me feel at ease as I made t recommend it to anyone looking for an easy and positive car buying experience. Adela was extremely calm, helpful and made me feel at ease as I made the decision to buy my first car. I saw the car I ended up purchasing online, and made the decision to walk in and try a few other models as well. Everyone was very kind, and didn't make me feel any pressure to make a decision or make me feel uncomfortable in anyway which is what I was most afraid of looking for a car. I couldn't be more excited about my new car, and my partner (who purchased his car from a traditional dealer in 2018) was so impressed he said that he will be purchasing his next car here as well. Thank you CarShop team! More

Best place I’ve ever bought a car from and I’ve been to a lot of them. No haggle, up front pricing, no bait and switch at all. Good prices too. Really nice and helpful staff, state of the art building. Even lot of them. No haggle, up front pricing, no bait and switch at all. Good prices too. Really nice and helpful staff, state of the art building. Even the trade in experience was great. They offered me a great price for my trade originally, but they went out of their way to find me more money for it and gave me another $500 on top of their original offer on their own! No other dealer has ever done that for me, they’ve always haggled me into the lowest they’ll pay for my trade and carshop offered me more! Highly, HIGHLY RECOMMEND! More

Very accommodating and quick responding salespeople. El Persons and Brian Lange worked together with us to make sure the car we were looking at was available for us to look over even before going throu El Persons and Brian Lange worked together with us to make sure the car we were looking at was available for us to look over even before going through the extensive process that CarShop uses for inspection, touchup/fixing, and detailing. Definitely will look to them again for our next car shopping needs even though it's about 190 miles round trip for us! Local dealers just haven't got this level of service and inventory. More

Had to get a car. My old 2005 Solera didn’t pass inspection. Since it was 17 years since I bought a car, it was kind of scary to know where to go. A friend told me a My old 2005 Solera didn’t pass inspection. Since it was 17 years since I bought a car, it was kind of scary to know where to go. A friend told me about this dealership which turned out to be a blessing. I contacted CarShop on a Saturday afternoon in the middle of a snow storm. Sales Representative Syndi Cruz contacted me right away with my request to see several cars one of which was from another dealership. Syndi was very helpful and VERY COURTEOUS. She answered all my questions. If she didn’t know the answer she went out of her way to find the answer. She even arranged for another employee who was familiar Toyotas to explain all the bells and whistles on the car. Syndi wasn’t going to be there the day I could make it so she arranged for sales representative A----A to meet with me. The reason this isn’t a 5 star is because sales representative A----A was very rude. I asked her if I could play my music from USB memory stick to the cars sound system. (I had just given up my car which still had cassette and CD). She replied “that’s very old school. Nobody does that any more. They use their phone”. I said I don’t have music on my phone. She said she didn’t think the memory stick be done. Syndi did find out that it could be done. And then to end the whole rude episode she had me wait for 25 minutes with no contact. I finally got up and went to the front desk and told them I was waiting for 25 minutes and could they have Syndi call me the following day. The front desk apologized for the 25 minute wait. As I was walking out the door, A----A comes out to apologize. Too late for that. It just ruined the whole car buying experience. I recommend this dealership, but deal with Syndi. More

Made having my car inspected very easy. Everyone friendly and helpful. Waiting room clean and relaxing. Everyone friendly and helpful. Waiting room clean and relaxing. More