I found a great deal on a used truck @ Carl Hogan. I went in on a Friday which was a holiday -we settled on a price which included my trade-in. My loan company was closed for the holiday. I intialed the paperwork and I told them I will be back Monday- they gave sheet with info to take to my loan co. Then they called me Sat to say someone was looking @ truck then said I need to put down deposit then called later and said see u Monday no deposit needed. Then
another salesman called later Sat and said they sold it. What a load of cramp. Im calling Better Business Bureau on Monday.

Was this review helpful to you?    Yes | No Thank you

THIS WAS MY SECOND EXPERIENCE BUYING FROM CARL HOGAN. FIRST TIME I BOUGHT A USED CAR. MY
EXPERIENCE WAS EXCELLENT. WHEN I GOT READY TO BUY MY NEW DODGE CHARGER, I WENT BACK TO CARL HOGAN. DEWAYNE MET ME AT THE CARS. I EXPLAINED WHICH CAR I WAS LOOKING FOR BUT WE COULD NOT FIND IT. I WAS DISSAPOINTED UNTIL DEWAYNE TOLD ME HE COULD GET ME THE EXACT
SAME CAR IN A FEW DAYS. HE THEN CALLED ME THE NEXT MORNING TO TELL ME THE CAR I WANTED WAS STILL ON THE LOT. A FEW HOURS LATER, I OWNED MY CAR. I WANT TO THANK DEWAYNE FOR HIS
TIME AND EXTREMELY FRIENDLY MANNER WHILE HE DEALT WITH MYSELF, MY WIFE, AND MY CHILD FOR
SEVERAL HOURS WHILE HE MADE MY WIFE'S DREAM A REALITY.
F. SHELTON

Was this review helpful to you?    Yes | No Thank you

I actually went to look at a used vehicle. The sales guy was terrible and never even offered to let me drive it. I was waiting for my husband to show up to look at the car too (took about 5 minutes) and the sales guy went back inside! I started wandering around the parking lot looking at new vehicles. Another sales guy came out (much nicer than the first), but then I was scolded by the original sales guy because you have to stick with the same one. Even though he went back inside and left me out there alone. I ended up deciding I wanted to buy one of the new cars there. I was also never offered to drive this one.

I went to another dealership, which let me take one of their cars with me for the day to try it out. Since they did not have exactly what I wanted, I contacted Carl Hogan again. Same sales guy was not helpful or interested in me at all. He wouldn't tell me the amount of a discount I knew I was elgible for. I went back to the other dealer and had them order me the vehicle I wanted. I don't know how service is at Carl Hogan, but if it's anything like sales, don't waste your time using them. Make the drive to West Point. They come and pick your vehicle up and leave you something to drive.

I don't think Carl Hogan makes their money on average everyday people walking on the lot to find a new car. They just don't seem to care if you buy from them or not.

Was this review helpful to you?    Yes | No Thank you

My wife and I drove in to Carl Hogan Auto Group window shopping. We were greeted by Ray Atkinson, a super nice gentleman. He listened to our desire in a new-used vehicle and immediately guided us to a FANTASTIC deal on the vehicle we wanted at the price we could afford. We will definately give Ray the opportunity to get our business again in the future. On a scale of 1 to 10, I'd give Ray a absolute 10 and recommend him to anyone. As well as Carl Hogan Chev, Gmc, Jeep.
Thanks guys

Was this review helpful to you?    Yes | No Thank you

About a mile down the road from the dealership, the service engine light came on and will not go off. I don't have time for 50 trips to get this corrected. Funny that it has never come on since I have owned the card and after a visit to the dealership the light all of a sudden is on. It was a minor repair and some routine service and now I guess they want to make some more money off me just to turn the light off. Forget that because I will never deal with that dealership again.

Was this review helpful to you?    Yes | No Thank you

Seems to be an ongoing issue with Carl Hogan and his dealerships - service or lack thereof. The service department at Chevrolet is awful to deal with. They are more bothered by you calling to make an appointment than anything it seems, until you actually show up. They treat you like you're a joke and definately won't go out of their way to make sure you have a good visit. Plan on doing your own footwork for warranty work or anything part related. You can't just call and ask, you'll get the run around and be left with no straight answer. Regardless if the part is not in inventory most dealerships will negotiate with each other to find one right away. I've been waiting over a month for one. Finally called several other dealerships (out of state) who told me they have the part in stock. I've been in to the service department 3 times now for minor minor things and each time I have left disappointed. I live behind this one but I'd rather drive out of state to get the right service. I will not go back to this one - even if they surprisingly get my part in...this year.

Was this review helpful to you?    Yes | No Thank you

I hesitate to answer why, but here it goes. This dealership goes out of it's way to threaten it's customers if they make any waves about service. Mr Hogan is all about himself and doesn't care about service after the sale.

Was this review helpful to you?    Yes | No Thank you