Carmax

You giys are doing good work and improving on the car buying experience. but in order to seperate yourself from other dealers you need to stop your greed and stop charging "Bogus Fees" like the Doc Fee buying experience. but in order to seperate yourself from other dealers you need to stop your greed and stop charging "Bogus Fees" like the Doc Fee for $499, you and I know its bogus and I would have givrn more praise until you asked me to pay that. Othar than that I think you guys are on the right track. More

I am extremely disappointed with the condition of the vehicle I purchased. Many things are not noticed at first glance of a vehicle. However, after a week or so of using the vehicle you begin to notice d vehicle I purchased. Many things are not noticed at first glance of a vehicle. However, after a week or so of using the vehicle you begin to notice damage and defect that were NOT DISCLOSED. I’ve brought it to your attention but nobody cares anymore. The vehicle was sold and it’s past the time of your satisfaction guarantee. Also, I have a beautiful white bumper on the front of my vehicle. Someone at your facility DRILLED TWO HOLES into my bumper for a license plate frame advertising CARMAX. Why did you drill holes in my bumper without asking me? If there isn’t a mounting bracket for a license plate, you MUST ask the buyer if they want holes drilled on their new car! I’m simply disgusted and disappointed. I’ll NEVER buy from Carmax again. PERIOD More

Great and fast service was very easy to purchase and close the deal didnt have to haggle or fight for good price and it was all said and done with clean wash out the door in less than 2 hours!! close the deal didnt have to haggle or fight for good price and it was all said and done with clean wash out the door in less than 2 hours!! More

Very Nice and clean dealership. David was amazing. Everyone who works there was professional. Made our experience very easy. David was amazing. Everyone who works there was professional. Made our experience very easy. More

Tim really went above and beyond to help us. And I originally went into look at a car and we ended up going with another car all together. I am very happy with my purchase. Also the process was And I originally went into look at a car and we ended up going with another car all together. I am very happy with my purchase. Also the process was very easy and Tim had went through and explained everything very well. Allowing me to feel confident about my purchase with CarMax. More

The sales representative was accommodating, and responsive. The communication was excellent and comprehensive. Their no haggle policy makes for a much more relaxing experience and no question wen responsive. The communication was excellent and comprehensive. Their no haggle policy makes for a much more relaxing experience and no question went unanswered. Although I had a very limited scope in which I was looking there were many vehicles to choose from and I was able to find a very low mileage vehicle in my price range. If I had to do it again I would start my search at CarMax. Yes, I would recommend to a friend. In fact, I went there on a recommendation. More

Very nice and professional hassle free shopping no pressure our second car we bought at ca maz pressure our second car we bought at ca maz More

Down to earth, straightforward sales associate. Did everything right and there was no pressure. My guy was Raymond Arbramowitz. Did everything right and there was no pressure. My guy was Raymond Arbramowitz. More

The car salesman was phenomenal he work with my needs and was very good at his job was very good at his job More

Either this dealership didn't do a thorough inspection on my vehicle after it was shipped from the Reno area to the Centennial location in North Las Vegas, or they hoped that I wouldn't notice that my GPS an my vehicle after it was shipped from the Reno area to the Centennial location in North Las Vegas, or they hoped that I wouldn't notice that my GPS and windshield cleaning system wasn't working properly. When I took it to be looked at, it turned out that rodents had nested in my 2024 RDX and chewed through some of the wiring and tubes for my windshield cleaning system. There appears to be a huge rodent problem in in Northern Nevada, so I thought they would've done their due diligence to inspect upon arrival. My fault for not doing my own inspection and for thinking they would have caught these issues. I had to take it to an Acura dealership because they could not do the work to get my GPS working and my windshield system. . I have the manufacturer's warranty for another few thousand miles, but acts of nature are not covered. Fortunately the dealership was able to reset my GPS and the warning itself wasn't damaged, but there is still some exposed copper warning where the mice chewed through. They told me I could bring it back if the GPS started glitching again, so I'll have to wait and see. As for the tubing for the windshield cleaning system, I'll have to pay $357.00 out of pocket. My insurance deductible is $500, so it's not worth it to claim it. Plus I don't want to give my insurance a reason to raise my rate. I still give this place 3 stars because the process itself was pretty seamless with no pressure. Had I done my own inspection I probably would have walked away if it was a take it or leave it situation. Overall the care is great except for the minor repairs I'll have to pay for, The lesson here is do your own inspection, especially if the vehicle is coming from Northern Nevada. More