Carmax

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Carmax:
I was looking to buy a car and wanted to get the best buy in town. I had my car search down to 3 models, and I went to Car Max so I could look at all my car choices at one store. I believe the cars are detailed well (compared to some other used car dealerships). In addition, they keep a good stock of cars and it is cheap to have cars shipped from other locations. I visited Car Max about 3 times and twice I met with a guy named Stacey and one time I met with a younger sales representative (nice laid back guy that I would do business with). Stacey had an attitude that he was your best friend although he would only say scripted lines and wasn't down to earth. When I met with him, he was aggressive enough to keep me around for more than 3 hours (when all I was looking to do was look at a car or two). If I offered an excuse for why I needed to leave or why I didn't want their car, he always had an EXCUSE for why I should settle for their car. It because very frustrating.

I ended up buying a new car from a Mazda dealership and I got a good deal on it. It was only $2000 more than their used cars with 20-30k miles on them and common wear. Stacey had called me quite a few times while I was looking for a car (over 2-3 week period). After I bought the car, Stacey called and I told him that I had bought another car. He then became very rude to me and after asking questions about my purchase he expressed that I had "made a bad decision". Even though I knew that I had made the right decision, I didn't like hearing that. The worst thing you can say to a person after they have made a commitment like that is that they made a bad decision. I had other dealerships contact me after I bought my car and they expressed that they were sorry that they didn't get my business or sorry that their car didn't work out, but that they were happy for me. Stacey knew how hard I worked to find a good car and his bitterness toward me was very evident when I explained my recent purchase.

When buying your next car, finding the right sales representative is very important. I highly recommend you ask for someone other than Stacey if you go to Car Max in Merriam, KS.

Quick note: Refuse to get a credit history check (and financing options through them) until you are ready to buy a car. These credit checks hurt your credit score and can end up raising your interest rate when you find the car you want.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Carmax:
Would you let your cat watch the milk for you? so why trust the car dealer to inspect the care they are selling you and trust the 30 days worrenty that they provide?

I bought a car three weeks ago out of which it stayed in the shop for about a week and all the issues are yet to be fully resolved. Thank god I took it to an idependent mechince for an inspection.
1. Transmission leak
2. Broken hyd system
3. Broken DVD/TV system
4. Dents and paint issues.

if you decide to buy from them or have your car serviced there do yourself a favor and take it elsewhere to be inspected.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Carmax:
My Husband and I went to carmax to purchase a used camry because of its "reputation." We bought a camry, which ended up having major electrical problems and the fuel gauge did not work! Returned it and had to spend A MONTH trying to get our money back, many hours on the phone with carmax. This is NOT the place to buy a used car. We paid over the blue book value to get quality and we got NOTHING. DO NOT BUY AT CARMAX!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Carmax:
CarMax at this location was fine. It was the one at the new Independence location that was horrible. They claim to perform 105 pt inspection. So why when I test drove a Ford, the brakes were so bad you could hear them grinding? I stupidly purchased a Pontiac Sunfire from there and it has been in the shop 3X in the three weeks I've owned it and it still doesn't run right. I advise staying away from this particular CarMax and be leery of the others!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Carmax:
My wife and I recently purchased a used car from Carmax in Merriam, Kansas and dealt with the most wonderful sales PROFESSIONAL by the name of Susan Nachbar. Prior to coming to Carmax, I was apprehensive about purchasing a "used" car. Susan quickly put my apprehensions to rest with her knowledge of the reconditioning process Carmax does on each car they sell. Susan made the car buying experience a joy, and bent over backwards to make sure we found the car we wanted. We left Carmax feeling great about the car, the price we paid and our new friend Susan.

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