I do not want to rant, but I do want to inform car shopping customers about this dealership because of how important of a purchase an automobile is. I went to Carmax in Lexington, KY to inquire about a beautiful 2011 Ford Taurus SHO. The salesman I dealt with was bad-mouthing a previous customer and other car lots to me, so I knew it was going to be an awful experience from the start; and what car lot does not offer you something to drink?! The car appeared to be in excellent shape; although I'm not 100% sure it was. Anyways, after conducting some research, I saw that the car was overpriced by about $1,000. What was worse was the trade-in offer they gave me for my 2011 Mercedes ML350 4MATIC with low miles; about $4,000 less than every other dealer. Their prices are "no haggle", which they act as if that is a good thing - it is NOT. After hearing the trade-in offer, I stood up, thanked the salesman, and told him that it was a beautiful car but I could find a better deal elsewhere. He said, "We win some and we lose some, no big deal," or something smug like that.
A few days later, I found a beautiful 2013 Taurus SHO in a color I liked better at a MUCH better price and the dealership gave me a trade-in valued at $4,500 over what Carmax offered me. This car lot is known as Car Sales Express in Cincinnati, OH (I believe they are affiliated with King's Ford). The staff was wonderful (I did business with the manager Kody). I need to write a positive review for them under their dealership name.
PLEASE do not let Carmax rip you off and treat you like a number! This car lot should not be in business.
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