About Us
Copyright 2014 DR Media Holdings, LLC
Search

CarMax

6801 East Frontage Road, Merriam, Kansas 66204
Sales: (913) 384-6697

Makes: Used Car Dealer
 
18% Recommend

Overall Rating 1.9

44 Lifetime Reviews

Write a Review
CarMax Info
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.

Nearby Certified Dealers

44 Dealership Reviews
Filter Reviews By:


Reason For Visit
Service

"No Customer Service in the Service department."

2007 Ford Fusion My wife and I bought a car from CarMax in Kansas City and the purchase was easy and pleasant enough. That it until we got it home. The very first time we drove it after bringing it home a problem developed. We took it to them the next day for repair. It turns out that the temp sensor had gone bad and caused a cylinder to fail. They agreed to repair it and extend the five day return agreement for us. That was all fine and dandy. They replaced ONE of the four ignition coils. We consulted with a real mechanic and were informed that if only one of the ignition coils were replaced that the remaining ones would fail within a couple of months. We took the car back to them and explained what our mechanic said and requested that the car be repaired properly. Of course they refused. Not only did they refuse but they were extremely rude and not at all nice like they were when they were selling us the car. The service manager was rude and thoroughly unprofessional. When it became clear that they would not be doing the right thing I asked Matt if he would be the one that processed our return he said no. I told him that I had nothing further to say to him and turned my back on him. Thankfully we brought two cars. When my wife arrived with the lemon car he came outside an proceeded to THREATEN me with calling the police if I did not leave HIS place of business. As I was removing our child seat from the car his little worm of an assistant was calling the police on me. How is someone supposed to return a car if they are being bullied to leave? I had to leave my pregnant wife behind to handle the return because instead of treating me with respect they decided to act like spoiled children and refuse to do what real men would do. Do NOT expect any less from these charlatans because once you sign the contract the niceties end and you are just another fool that fell for it. Refuse to properly repair a car that is under warranty and call the police on a customer when they ask for their money back. I expect car dealerships to be degenerates but CarMax in Kansas City has reached a new low.

More

Did you find this review helpful?

Yes
 
6
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Service Manager Matt.


Reason For Visit
Sales (Used)

"Bought a crap car "

I bought a car from the lakeside and it was a death trap my wife was going to have a accident when the gear box would shift gears at the traffic lights which I had my new born baby with the mum at that time so beware the cars a crap and is problem after problem do not buy from CARMAX and they refuse to change the car and will only repair but what would happen if the problem comes after the varianty runs out than u will be screwed so I'm in a process of during the carmax and lakeside trust me and don't purchase a car from there people

More

Did you find this review helpful?

Yes
 
6
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jack


Reason For Visit
Sales (Used)

"CarMax sold me a BAD car!! "

and I decided to purchase a vehicle from your Laurel, Maryland store on May 1, 2014- I have had the opportunity to drive this vehicle a total of 3 times.. It has been in the BMW repair shop and CarMax.. When asked to extend the warranty on this vehicle your Customer Relations Department declined the offer... We have made our first monthly car payment and the car is currently in the shop with a new engine problem... I find it disheartening that CarMax has failed to accommodate it’s customers.. We are wondering who is willing to take accountability for the issues that we have continued to endure with this 2011 BMW- 535I... CarMax and it’s Customer Relations Agent in Richmond, Virginia came across rude and identifying his company as being accommodating and non-apologetic... We will take this ongoing issue to the Media and all persons who’s willing to listen – including Capitol One who chose to Finance this vehicle.. It saddens me that CarMax has identified their business as one of Quality—we have failed to see this dealing with your Richmond, Virginia office If a car is on your website to sell, it should’ve been thoroughly inspected before sold and commission collected.. I expect CarMax to do something about my family and I being inconvenienced because of the lack of care from your Organization.. My conversation with your employee from the Richmond, Va office should learn the meaning of, ‘The customer is always RIGHT’… and ‘CUSTOMER Service’.. It has been a horrific experience and purchasing a vehicle should be a joyous moment, but this has been everything except joyful and CarMax should be ashamed!!

More

Did you find this review helpful?

Yes
 
6
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

BEN


Reason For Visit
Sales (Used)

"Bad cars"

I bought a truck and it has had constant problems from day one. Now I'm stuck with and they won't help at all

More

Did you find this review helpful?

Yes
 
4
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Don't care


Reason For Visit
Sales (Used)

"Makes Car Buying Fun and Easy .....As It Should Be"

Bought and sold 4 cars here over last 20 years; never a bad experience. Friendly, low key, fair and fast are good to describe experience. Kevin has been there for almost 20 years, too. He is among the best. Tracked down a rare supercharged Jag for me, transferred it in, sold it, and honored all my requests during 30 day warranty. Cars are reasonably priced, off NADA and market value. Not the cheapest, but certainly in line with private sellers. Warranty is bullet proof. Buy It! Can have $100K car with 5 yr warranty for $30K! Dealers don't even offer that on their own brands! Kevin/ Sales and Valerie / Service are my two Dulles, VA CarMax heroes! Both exemplify courteous, professional customer service. Enjoyed the process so much, brought my best friend out for a look. She also bought a SUV and couldn't be happier!

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Kevin Jenkins


Reason For Visit
Service

"Worst car buying experience ever!!!!!!!!!!!"

Bought a car the end of January. The section in the car that the light switch is, the whole rectangle section just fell in. We ended up just digging it out and popping it back in place. They back window button didn't work, so we had to control it from the front. The transmission went out the beginning of April. We had to pay $250, which was our deductible to get our car back from aamco. They gave us a rental and made us pay $40 for the eighth day even though our car wasn't finished because the rental is only for the 7 days. If you are ready to come out of pocket for repairs then buy from carmax!!! A guy actually told me that I wouldn't believe how many carmax customers tell him stories about their cars having problems 2 to 3 months after buying. I just wish I would've read the reviews before buying.

More

Did you find this review helpful?

Yes
 
2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Carrol


Reason For Visit
Sales (Used)

"Great experience with carmax"

I recently purchased a car from carmax, everything went smooth, it was unbelievably fast. I called in on Monday and I had my car within a couple of days with the keys in my hand. My concern was that I wouldn't be approved by a bank due to my poor credit but my consultant assured me that I will and shockingly I was approved by 4 banks. He really worked hard for me and it wasn't overwhelming at all. My car is in good condition interior wise, has a few scratches but nothing too major. Service department are excellent!!!!! Heard some strange noise in the car whenever I brake, I called them Thursday and took my car in the next day, they gave me a car to loan and within hours they was done, free of charge. They really know their stuff and was very friendly and welcoming. I will highly recommend Carmax to anyone interested in purchasing a car especially the branch in Sterling, VA. Jim Fleckenstein was my consultant and Jack Fox was the one who serviced my car.

More

Did you find this review helpful?

Yes
 
2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Jim Fleckenstein, Jack Fox


Reason For Visit
Sales (Used)

"Stole parts off of my truck"

San Antonio, Tx. Car Max Took my Tacoma in for an estimate - was thinking about selling it to Car Max. Had heard they paid better than dealers offer on trade-in. Was offered $4500. I got that offer from a dealer. So much for the offer. What bothered me was the next morning I started the truck and heard a bad belt screech. I popped the hood and found the a/c belt to be very loose. Further examination revealed part of the a/c belt tensioner system was missing? I had checked all of this a few days before taking it in to Car Max. The truck has been meticulously cared for by me for its entire life. I later learned that this part is used on many different Toyota models and that Car Max does auto service work. I suppose they were working on a car that needed this item so they took mine. Whoever did this pulled the a/c compressor back some to tighten the belt and then just snugged down the tensioner bolt enough to hold it snug for a short while. The tightening rod and bracket were missing. Had to special order from dealer. Likely another reason they took mine. Not an item that dealers keep on the shelf. Was thinking about taking another car I own in to them for an appraisal, but after this, I am not at all comfortable with going back to Car Max for anything. Hope this does not happen to you

More

Did you find this review helpful?

Yes
 
6
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Russell


Reason For Visit
Sales (Used)

"DON'T DO IT!"

This was the worst buy experience of my life! They claim to do a 125point inspection but within 3 day of driving of the lot. Not only did I have three issues covered under 125+ point inspection. But my transmission blew out on the highway in rush hr traffic! So now it's been 20 DAYS and I still don't have a my car! And the loner is worse of that my car! SHOP AT CARMAX AT YOUR OWN RISK!!!! YOU HAVE BEEN WARNED!

More

Did you find this review helpful?

Yes
 
8
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

prince


Reason For Visit
Sales (Used)

"I initially contacted Carmax through the website,..."

I initially contacted Carmax through the website, explaining what I wanted to do. I had already been talking to several other dealerships. Fred Mendus called me within a short time. His personality and attitude were extremely influential in my decision to visit the showroom. From the time my husband and I walked into the showroom until we purchased our vehicle, Fred was very pleasant, flexible and wonderful to work with. He was cognizant of our needs and did everything possible to ensure those needs were met. We left completely satisfied, as well as feeling that we had made a new friend. Thanks, Fred, for everything!

More

Did you find this review helpful?

Yes
 
5
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Fred Mendus
1
...
1 - 10 of 44 results

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory