I put in a transfer request at CarMax. When you put in a request, an associate is supposed to reach out to you within an hour, or when they open the next day if you sent the request after business hours. I put my in at 7pm. I heard nothing from them, so eventually I called the next day to see what's going on. Turns out, because no one reached out to me, I GOT SKIPPED and the car goes to the next person. I was not contacted because the salesman that was automatically assigned to me was a part time employee and didnt work until 6 the next day. Which means that if your salesman is off the next day or doesn't come in until later, and someone else puts in a request AFTER you did, but before your salesman comes in, you don't get the car. Why is their no back up person for this situation? Why is management not CC on emails like this that are time sensitive? So essentially, because CARMAX didn't do THEIR job and plan for situations like this, I don't get the car. So I asked why they won't honor first come first serve and refund the person their transfer money and honor the fact that they messed up and I put in the request first. They responded and said "we can't just tell them they can't have the car because we made a mistake and you were supposed to get the car first. That's not fair to them". .......Seems a little ridiculous since that's exactly what they are saying to me...that I can't have the car just because they made a mistake. So long story short, CarMax gets their sale, the person who put in the request after me gets the car, and I get screwed over because CarMax doesn't know how to run a fair business. They are all extremely polite and professional, but honestly that doesn't mean a thing when the outcome is still wrong. I will never shop here again.