My Review Of CarMax:
I was interested in selling my car to carmax. I had a recommendation from a local dealership that carmax would give me the best price on my car. I called carmax and went over my car information, year, make, model, miles, etc. they told me over the phone that they would buy my car for $15,000 to $16,000. They told me to bring my car in for a more in depth appraisal, so we drove over 2 hours to the closest carmax. We get there, they tell us the "in depth" appraisal would take about 45 minutes. Thinking this would involve going over every detail of our vehicle, they asked us about 5 questions, walked around the car, opened the door and peeked inside for about 5 seconds, drove the car around the lot, and that was the end of the appraisal. They then tell us they will only give us $12,000 and that was the absolute most. After everything over the phone, having us drive that far, I was quite frustrated. So I tried talking to one of the managers and the sales woman, and they were both so rude about not raising the price. I quote them "do you see the signs around our dealership? They say absolutely no haggling, this is our final offer. If that doesn't work for you, we can get you your keys back and send you on your way." We decided due to my husband being military and getting ready to deploy, we just wanted to get the car off our hands so we decided against our best judgement to sell it to them anyways. We started our paper work and I also told them prior to our appointment that we didn't have our title and they told us that was fine, they have certain things they can do to get around that until we can send them the title. Then once we started the paper work to sell them the car and get our money, they told us we HAD to have our title and if we wanted, we could leave our car there, drive ALL the way back home, grab the title and come ALL the way back, WITH 3 SMALL CHILDREN! Needless to say I was infuriated by that point and I gladly took my keys, my car, and left.
I've heard it's somewhat common with them to do things like this. I just wanted others to read this to be a warning sign before doing business with them. Never again.
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