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Carolina Volkswagen - Service Center
Charlotte, NC
344 Reviews
344 Reviews of Carolina Volkswagen - Service Center
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April 14, 2022
Took my Passat for a simple oil change last week- they were on time (told me it would take an hour and it did). The lady checking me in was awesome (Haley) and I loved receiving a text message with a vid were on time (told me it would take an hour and it did). The lady checking me in was awesome (Haley) and I loved receiving a text message with a video of the service that had been done- he checked everything! Amazing service- More
by ATaylor
Employees Worked With
Haley
Helpful December 28, 2020
I tried really hard not to leave a bad review after such I tried really hard not to leave a bad review after such a glowing review I had for my sales experience, but I've given the service department 3 t I tried really hard not to leave a bad review after such a glowing review I had for my sales experience, but I've given the service department 3 times to prove that they aren't having a bad day and that I'm not black balled because I sent a concerning email about the service I received to the service manager (who never bothered to respond to my email) but if I can save others the headache, I will. As previously stated, my sales experience was phenomenal. My service experience, however, has been the worst service I've ever encountered. Most recently, I had an issue with my tpms system where it keeps saying low tire pressure. Took it to them because I purchased a warranty that covered tires. They inspected and found nothing wrong. Two days later, the message appears again. I took it to Discount Tire and they found a hole in the tire within 10 minutes. Scheduled an appointment with Carolina VW for tomorrow at 730 am. Mark Smith from the service department calls me at 250 pm asking if I can possibly come this afternoon because they're booked solid. I said sure, it'll take me 30 to 45 minutes to get there. I finally got there and the service advisor asked what was going on and I explained the issue...he proceeds to say "discount tire could fix it?" To which I responded that I wasn't going to pay them to fix it when it was still under warranty. He argued with me that tires weren't covered under warranty and finally decided to pull my paperwork and confirmed what I had been trying to tell him was true. He then says that they didn't have my tire in stock and it would be next week before they could replace. At this point, I'm livid. I tell him I'm tired of wasting my time coming here to which he replied that had I called before coming they would have told me it wasn't in stock. Talk about adding insult to injury. I nicely told him that they were the ones that called ME and told me to come today. There was absolutely no remorse by either service advisor and its almost to the point that I feel they're either racist, sexist, or they are intentionally have me waste time and trips all the way across town. Needless to say, I regret my purchase and will never buy another vehicle from here. The service department is the worst and I wish I could have my warranty transferred somewhere else to avoid ever having to step foot in that place again. Buyer beware!!! More
by Vt4kimmie
Employees Worked With
Richard Crosby
September 25, 2019
Fantastic Service Dropped my car off early for first oil change and to check for wiper fluid leak. This is my 3rd VW. Was not expecting it to be ready until 3:00 but Mi Dropped my car off early for first oil change and to check for wiper fluid leak. This is my 3rd VW. Was not expecting it to be ready until 3:00 but Mike called at 11:30 to let me know it was ready. Perfect timing as we were on our way back from puppy class. They did not find wiper fluid leak but assured me that if warning light comes on again they will fix More
by aefoster0
Verified CustomerEmployees Worked With
September 23, 2019
Excellent Service Manager The Service Manager does an outstanding job . The mechanics will work on the car , until it’s fixed . The personnel is very friendly and helpful . You The Service Manager does an outstanding job . The mechanics will work on the car , until it’s fixed . The personnel is very friendly and helpful . You can walk around and see the new vehicles and the used vehicles without being harassed by a salesperson to buy on the spot . In other words, you feel like you want to look around and maybe shop for a new or used car in the future . More
by RODRIGOLARA
Employees Worked With
September 21, 2019
Solution-oriented service A dealership can be judged not only by excellent service but how it reacts when something initially is less than satisfactorily handled. Enter the Ser A dealership can be judged not only by excellent service but how it reacts when something initially is less than satisfactorily handled. Enter the Service Manager Morris Maine’s, who personally made sure the tire issue I had come in for was not only handled completely but most courteously. I bought my VW at the dealership and have enjoyed their expert and fast service . Would recommend Carolina Volkswagen anytime. More
by uhoo
Employees Worked With
Morris Maines
September 19, 2019
7:30AM appointment time 7:30AM appointment for 10,000 mile oil change and inspection and was out in no time! Thanks to Garret at the service desk and to Richard who wished m 7:30AM appointment for 10,000 mile oil change and inspection and was out in no time! Thanks to Garret at the service desk and to Richard who wished me happy birthday. Richard is the salesman at Carolina Volkswagen that I bought my 2015 Passat 4 years ago! More
by chipbuchanan
September 18, 2019
30k service Excellent service from the service department despite being short a couple staff. Professional and thorough in explaining the work that was done. Tha Excellent service from the service department despite being short a couple staff. Professional and thorough in explaining the work that was done. Thank you Morris! More
by Kmutter
Employees Worked With
Morris Maines
September 17, 2019
Replacement of keyed tire studs and rotation Got in quickly, service was performed without a long wait time. Did call ahead. Was concerned on pricing of replacement studs offered by Dealership, a Got in quickly, service was performed without a long wait time. Did call ahead. Was concerned on pricing of replacement studs offered by Dealership, as they were $6 higher per stud than we purchased them for from an outside parts house. It would have cost us $24 MORE plus tax to buy them at VW. More competitive and reasonable pricing would be great to save customers from multi-store shopping. Overall, friendly and fast service experience. More
by EMMERLING.LISA
Employees Worked With
Parts, Morris Maines
September 17, 2019
Trust and Confidence Love my experience with Carolina Volkswagon. The personnel are very pleasant. They keep the car I love in great running condition..I have confidence Love my experience with Carolina Volkswagon. The personnel are very pleasant. They keep the car I love in great running condition..I have confidence in their work. More
by kbreckenridge3
Employees Worked With
Other Employees :
Can’t remember all of the ones I talked with,however they were ALL very pleasant..
September 17, 2019
Was very quick and easy Was an oil service and they got me in at my appointment time and back out in an hour, I was very pleased by the time I was in my car again Was an oil service and they got me in at my appointment time and back out in an hour, I was very pleased by the time I was in my car again More
by GODUKEBLUE
