Read Reviews Carson Cars

Carson Cars

Carson Cars

13806 Highway 99
Lynnwood, Washington 98087


Sales: (425) 697-6969
Service: (425) 745-2299
Parts: (425) 745-2299

Manufacturer: Used Car Dealer

Write a ReviewWrite a Review

  • Customer Service:

    4.4
  • Quality of Work:

    4.1
  • Friendliness:

    4.4
  • Overall Experience:

    4.3
  • Pricing:

    4.2

24-Month Rating

based on 24 reviews

4.3

4.3 out of 5

32 lifetime reviews

Carson Cars

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Certified: Carson Cars

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Carson Cars has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Carson Cars

Carson Cars is family owned & operated since 1968. We were voted "Quality Dealer of the Year" by the Washington Dealers Association. We are a 2nd generation, family owned car dealership. Over 1/3 of our of business is REPEAT & REFERRAL. I love when someone feels good enough about us to send in their friends & family. We sell a LOT of vehicles each month, and I put my personal cell# & home# with each deal paperwork. If there is a problem, I want to fix it. We work VERY hard to ensure complete satisfaction. I look forward to earning your business!

Mike Carson - Owner

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

Instant Financing Free WiFi
Free Loaner Cars Free Coffee
Express Service Free Drinks
Customer Lounge Area Shuttle Service

NatliaBen
5/17/2013 4:51:12 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric AllisonEric Allison
Sam OrtegaSam Ortega
Cale UrbickCale Urbick
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carson Cars:

Within minutes of first contacting Carson Cars , I was contacted by one of their Sales guys confirming that the two cars I was interested were currently in stock. The next day, my wife and I were quickly welcomed by Eric who described the features of the two cars I was interested in and let us test drive them. Eric was very informative, but let us make all decisions without any pressure. We selected a silver Honda Accord and are very well pleased with our choice.

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Golfpro2001
4/19/2013 6:23:32 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Judd HathawayJudd Hathaway
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carson Cars:

Carson Cars was able to put me behind the wheel of a car when others couldn't. My credit was not the greatest, but I was able to get a decent interest rate with the help of the incredible staff. I love my new ride and will make future purchases from the dealership.

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Darian
3/26/2013 1:12:15 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sam OrtegaSam Ortega
Cale UrbickCale Urbick
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Carson Cars:

They bent over backwards to make sure we got what we wanted. We worked with Sam for quite a few weeks before we made our decision. We hopefully wont need to buy another car anytime in the near future but if we do, we will come back to Carson Cars

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Clokwerck
3/7/2013 2:00:52 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike CarsonMike Carson
John HathawayJohn Hathaway
Cale UrbickCale Urbick
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    3
  • Overall Score:

    3.8

My Review Of Carson Cars:

I initially had a problem with the sale of the car itself, and it is now being repaired and my negative experience has been turned into a much better experience, thank you.

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SJones40
3/2/2013 3:55:13 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mike CarsonMike Carson
David GonzalezDavid Gonzalez
Sam OrtegaSam Ortega
Liz TapiaLiz Tapia
Cale UrbickCale Urbick
  • Customer Service:

    2
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    2.0

My Review Of Carson Cars:

Purchased a car paid $37.50 for the title & lic and they issued me one with their name when I took it to DMV they said it will cost $31.00 however I had alredy paid for this to Carson Cars, they overcharged me for the title, and they issued it to themselves . They need to make this good to me this is lousy work.

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AJsmithson4
12/12/2012 7:56:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carson Cars:

Got a great deal and love our new car. My husband was pretty impressed with the way they handle their business and were respectful with our time.

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BtrerKnot
11/9/2012 6:31:03 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Carson Cars:

Awesome service! After I brought my car home, I started trying to figure out all the gadgets it had. I got confused and called Ben my salesman. He was so patient and nice, he worked with me over the phone for almost a half hour and didnt seem annoyed that he had to help me with them twice. Sorry Ben and thanks for your help!

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CareyL
9/27/2012 2:32:46 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sam OrtegaSam Ortega
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Carson Cars:

I bought a Denali from Carson Cars. After I brought it home, I noticed there was a strange sound coming from the air conditioning when I turned it on. I called Sam my salesman who told me I should bring it so they could take a look. It was a pretty quick fix but I was glad they were so willing to take care of the issue even after I already bought the car.

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CindyDav
9/11/2012 7:37:20 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John HathawayJohn Hathaway
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Carson Cars:

John really helped me out and took a majority of his day spending it with me. I had a lot of questions that I needed answered before I bought my new car. The last thing I wanted to do was rush into a car purchase again. I had a pretty bad experience with another dealership who rushed me into something I shortly regretted. Being able to know 100% that my decision was the best one for me is priceless.

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Response From: Carson Cars
Added: 9/14/2012 9:30:49 PM

Thanks for taking the time to let us know about your experience at Carson Cars! I'm glad you were taken care of!!

Please let me know if I can be of any assistance in the future...

Respectfully,

Mike Carson
Owner - Carson Cars
Mike@CarsonCars.net
425-697-6969

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DAtwood
8/31/2012 2:15:19 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
No longer there
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    2
  • Overall Experience:

    2
  • Pricing:

    3
  • Overall Score:

    2.0

My Review Of Carson Cars:

I am very disappointed with this dealer. I purchased car here and drove it for 2 months before it broke down. The car ended up needing a new computer module put in. A $2000. repair bill. I went back to this dealer and no one would even talk to me. One guy stood in front of me taking large bites of his greasy burger while telling me - did you buy a warranty? I was told at the time that the car didn't need a warranty. Since then I have found that this was the worst year model to buy. LOTS of problems. I'm now paying for a car I cannot afford to get fixed. I hate being deceived.

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Response From: Carson Cars
Added: 9/14/2012 9:33:20 PM

Hello Debra,

Thank you for taking the time to let us know of your experience at Carson Cars.
I just recieved a copy of your DealerRater review. I was unaware of any problems. Did you contact our service department? Are you still having problems? Can I help?

Please call me direct at 206-769-3848 Cell, or at the store at 425-697-6969 or email at Mike@CarsonCars.net

I would love to help however I can...
respectfully,

Mike Carson
Owner

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Reviews 11-20 >>