Please be very careful when inquiring about purchasing from this dealership. If you are a person or family that doesn’t have the outright means or funds to purchase or fix your newish vehicle, they will be less willing to work with you.
I was sold and extremely sub-par vehicle that has numerous problems. All of which could not be detected unless owning the vehicle, driving it, and getting to know your new car. One of the windows leaks, the speedometer isn’t calibrated, the gas gauge isn’t calibrated, and they kept studded tires on the vehicle and took the studs out, so there was zero traction (I take the blame for not noticing the tires) but really? That’s shady leaving tires like that on the vehicle. The ride was awful. Something that was definitely not noticeable taking a test drive around the block. The vehicle shakes so bad my wife has to hold my baby still while driving. That’s why we bought the vehicle, for something safe for our growing family.
I called the dealership several times in regards to the issues I was having. I called and talk to Jessica the internet rep explaining my situation, in which she told me to come in and they could definitely help me out. So myself, my wife, newborn daughter and three year old son, drove about an hour and half only to meet with salesman David Orr, and receive absolutely no help at all. He told us that there was “no manager there,” to get advice from. He said he would call us back and let us know what he finds out. He never called back. I then called and called and spoke with a second salesman, Patrick. He seemed more cordial and friendly. He also said he would call me back in 45 minutes after he talked to a manager about my situation. I thought I was actually going to receive help. He never called back. Several days later I called back and asked for Patrick. He said it just got busy and forgot. Ok, I gave him the benefit of the doubt. He said that he would leave and urgent message with David, and that he would get back to me ASAP. More days passed, and no phone call. I called back and spoke with David. Not only had he not received the message from Patrick, he came across with the attitude of why I was calling again as if, sorry nothing we can do for you unless you have a big chunk of money.
So I then called there service center down the road to see if my warranty that I am paying for, covered anything wrong, or possibly wrong with my vehicle. I called and told them my issues and asked if any of that might possibly be covered. He said he couldn’t tell me because he was busy. I made it clear that I lived somewhat far and that I didn’t have the time to just stop in and see if anything was wrong. I just got done reading off a laundry list of things that were wrong! So I am stuck wasting my money for this beater of a vehicle trying to figure out what to do with it.
Yes, it may be an isolated incident. But PLEASE, be very cautious when even thinking about purchasing a vehicle from this, “top rated” dealership.
Since first inquiring about any help with my situation, I have received little to no help. I was attempting to remain in touch with the sales manager James, as well as talking to the owner Mike for roughly 20 minutes one evening about my situation. I was starting to feel like I was going to receive some actual help! Not at all. Both Mike and James became almost impossible to keep in-touch with. I would never get called back, the owner forgot about me completely. It was exhausting. Finally I got an answer. I was told by James on the phone to take whatever money I have and fix what was wrong with the truck until our monetary situation was better. What it came down to, like I stated earlier, was needing a large sum of money in order to get into a new car. Pretty much we are tired of dealing with you, and fix your problem yourself. You'd think that they would at least offer to fix all the things wrong with my vehicle, or refund me my bogus, joke of a supplemental warranty that I was paying way too much money for. But of course, they don't want to lose money, so I was offered none of those.
I Recommend This Dealer:
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