Very nice and easy to work with for my new Honda. Jesse was helpful and low pressure. I really enjoyed working with him and Scott in finance
"Bad News was Good News"
- Captain Obvious
The rating was given for the following reasons.
1. Michael San Diego was the original person who we talked to. We were interested in a Ford Expedition and he set up a time for us to meet with him. Later he texted and emailed my girlfriend a confirmation time. After driving an hour and a half we arrived to find out he was not available and not scheduled to day. I wish he would have told us that so we could have been prepared to work with someone else.
2. We began working with a salesman named Rob I believe. He showed us the car and explained that all the cars go through a safety checklist at the auto repair place before the end up on the lo so we could be reassured that we would be getting a quality used car. He also mentioned that his priority was to get us into the right car and make us satisfied so he could earn our repeat business and recommendations to our friends Unfortunately, as we drove the vehicle we noticed the "Check Engine" light on. While concerning it was not significant. Then when we got back to the dealership area and were driving in a parking lot we noticed a loud sound coming from the wheels. It was a grinding noise. When he drove the car it was still there. My girlfriend was also put out by the rearview mirror that while on, was shaking substantially. salesman offered to have it all fixed but we were not interested in that vehicle. He mentioned that an Escalade was available and while more than we wanted to spend we thought we would take a look at it. He said it was $8900. My girlfriend test drove it and liked it so I began to inquire about the vehicle. The check engine light was also on this vehicle and the radio did not work. I was looking to see if we could get a few hundred off the price. As I was aware of the payment she could afford I asked what the bottom line price might be and what how long would it take to run our credit check and get an interest rate for financing. He said he had to write up a thing and it would take two to three hours. I said we did not have that kind of time and I just needed to know what the price was and how long to run our credit. He began arguing with me. He raised his voice and was rude. At that pointe were done and I did not engage in any more conversation with him as we returned to the dealership. He continued to talk and insult both me and my girlfriend when he insinuated that we would not return if we went to lunch while he ran our information. He complained that he had put all lot of time into this day and did not want to get stood up. We returned and I went to leave while my girlfriend returned the keys.
3. It was at that point that Tony (the sales manager) came out to the car to apologize. He seemed friendly and apologetic and asked if he could he us out. We discussed it and decided to come back inside. He ran some numbers and said he could knock off two hundred dollars and would get us good financing given our complex situation. We discussed this and decided to buy the Escalade for8700. We were turned over to a different salesman who was much more professional and positive. We gave him all of our information and waited. We went to lunch and came back expecting to have an idea of what the package was but it was not done. We continued to wait and wait. We were going to be late for a family social gathering this would be worth it. I could not figure out what the problem was. Given that with 2000 down we would be financing right around $8000 I did not see why it was so difficult. I purchased a brand new Toyota Prius last August for $26000 with no problems. Finally the finance person came out and said we needed to put more down which we did not understand. We could not put more down and I was upset we had waited so long to find this out. Because I was confused I asked what the final price was and the interest rate was and that is when we got our final surprise. We found out that the 8900 price had become 10900. We asked the finance person to ask Tony about this as this was not what we had been told and suddenly we got a different story. To no surprise we left. If we had believed the price was 10900 we would have left hour ago. I was disappointed in start to finish with this experience. The only good news is that we did not buy a car.
Thought the service was good and the prices were affordable. Not a lot of dealerships have treated me with such respect when I have looked before. I have had a few credit mishaps over the years and they were very kind about it