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Caruso Ford Lincoln

Long Beach, CA

Overview
Reviews
4.6
90 Reviews
Call Dealership (562) 426-3301

3500 Cherry Ave

Long Beach, CA

90807

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By Type

Showing 90 reviews

April 25, 2024

Got right in for my appointment. Great service. . Had to wait awhile to get the car back after my phone said it was completed More

by glitterfromca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie
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Apr 26, 2024 -

Caruso Ford Lincoln responded

Hi glitterfromca, thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall during your appointment. We apologize for the delay in returning your car and will work on improving our efficiency in the future. We appreciate your business! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
March 26, 2024

I'm very happy with the overall experience. Everything went smooth from making the service call: to the technician coming to our home and taking care of our vehicle. Thank you. More

by audrdor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
Report | Print
Mar 27, 2024 -

Caruso Ford Lincoln responded

Audrdor, we are delighted to hear about your positive experience with our service! We strive to provide seamless and efficient service to all our customers. Thank you for choosing us to take care of your vehicle. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
March 22, 2024

Purchased my Edge Sport new at this dealership through the Costco auto program. No issues went smoothly. All service at this dealership. Any issues, Mark Aguilera the Service Manager solved them. Easy sch More

by Stevensondk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Aguilera
Report | Print
Mar 25, 2024 -

Caruso Ford Lincoln responded

Stevenson, thank you for sharing your positive experience with our dealership. We are thrilled to hear that your purchase and service visits have been seamless. We will be sure to pass along your compliments to Mark. We look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
March 02, 2024

I had another appointment that I had also be at in the am. Sheri got me in and out so that I would be on time to it. Thank you, I appreciated that very much. More

by Sonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
Report | Print
Mar 05, 2024 -

Caruso Ford Lincoln responded

Sonny, we're delighted to hear that Sheri was able to accommodate your schedule and get you in and out in a timely manner. We strive to provide efficient and exceptional service to all of our clients. Thank you for choosing us, and we look forward to seeing you again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
March 01, 2024

Janette, (our service rep) made all the difference in our rating. This was our first experience with Caruso. Janette was pleasant, helpful and patient. She exceeded our expectations and gave us important in More

by Flyingfish336
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette in service
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Mar 05, 2024 -

Caruso Ford Lincoln responded

Thank you for choosing Caruso Ford! We are delighted to hear Janetter delivered a seamless experience. Don't hesitate to reach out if there's anything else we can help with! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
February 17, 2024

The employees were great and work hard to return my car as soon as possible. More

by Nencymejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 19, 2024 -

Caruso Ford Lincoln responded

Thank you for choosing us, Nency! We are proud of our team for delivering a positive visit! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
February 12, 2024

Great! Cassandra welcomed me and very accommodating and professional. She explained thoroughly about my car. More

by Rap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Angulo
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Feb 13, 2024 -

Caruso Ford Lincoln responded

Hi Rap, thank you for your positive feedback! We're glad to hear that Cassandra provided excellent service and explained everything about your car. We appreciate your business and hope to see you again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
January 24, 2024

Great job very happy I bought the car there and I am very happy with this last service call More

by poitiervictor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I forgot
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Jan 25, 2024 -

Caruso Ford Lincoln responded

Hi Victor, thank you for choosing our dealership and for your kind words! We're thrilled to hear that you're happy with your car and satisfied with our service. If you have any further feedback or questions, feel free to reach out. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
January 12, 2024

The service went smooth and quick. Gave me quotes before doing anything. Answered all my questions about service and navigation unit! More

by jbcheadle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin
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Jan 16, 2024 -

Caruso Ford Lincoln responded

Hi jbcheadle! Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you had a smooth and quick experience with our service. It's great to know that our team was able to provide you with quotes and answer all your questions. Until next time! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
December 22, 2023

Can always count on the best service, best prices, most professional staff and a clean car to pick up! More

by garth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra and Arvin
Report | Print
Dec 26, 2023 -

Caruso Ford Lincoln responded

Hi Garth! Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you found our service, prices, staff, and vehicles top-notch. We appreciate your support and look forward to serving you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

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