Carville's Auto Mart

DO NOT BUY YOUR CAR HERE. Being new to town last year and being in need of a car I was not given the advice to stear clear until it was to late. I was 100% taken advantage of Being new to town last year and being in need of a car I was not given the advice to stear clear until it was to late. I was 100% taken advantage of as a single mom first time buyer, desprate for a car. The car I purchased had issues from the 3rd day I had it. It has been in the shop for the SAME burning oil issue 3 times, the first was withing a month of having the car, causing a single full time working mom to be put of a car for nearly 2 month total in less than a year. I have taken care of this car, always taking it in when I thought their was an issue, every oil change early, etc. I am now being told that I need a new engine (due to an issue that was present well before I purchased the car) and the warranty will not help and carvills has done nothing but jerk me around when I am begging for their help. All they do is try to get me into another loan and place blame on former employees, one of which i have been in contact with. He was the lead mechanic and remembers my car, he wanted to get a new engine for it but the owner said no and sold the car anyway. Now with the car still in the shop I am forced to pay out of pocket for a temporary fix, because i cannot afford a new engine that should have been taken care of by carvills or the warrenty i purchased through them. I'm now left to deal with an unsafe car that will continue to have problems for me and my 3 year old. This past year has been stressful and defeating to me and all they care about is making their next sale. More

Bought a used truck here and had some maintenance concerns at first but the dealership contacted me and made it right the moment they found out, friendly staff and great attitudes all around. Will de concerns at first but the dealership contacted me and made it right the moment they found out, friendly staff and great attitudes all around. Will definitely be back next year when my son needs a car More

Absolutely the worst experience. I would leave a zero star if I could. Called the day before to check availability on a jeep and was told by Gee it was there. Told him I would be dri I would leave a zero star if I could. Called the day before to check availability on a jeep and was told by Gee it was there. Told him I would be driving up in the morning to see it and the distance I was driving (3 hours) The moment I walked in Gee informed me it was sold the night I called. He didn't call to inform me before I drove up. Then immediately passes me off to his assistant to walk the lot and look at other cars. After looking at and testing two. I asked what else they might have. She informed me it was close to lunch and I could walk the yard gave me her cell number "if I had questions" and left me to wander around looking at prices on my phone. Frustrated, I walked back in with four staff standing at the front desk. No greeting, can I help you... nothing. I walked over to Gee's office no Gee, no assistant. I picked up my belongings from the office and walked back by the four staff without a word from any of them. Got in my vehicle drove just down the road and purchased a vehicle from Grand Valley Auto. I've been in the retail business for 23 years and would want to know if I had a guest that ever had an experience like this. I hope this review help improve some sale tactics. More

Shannon was amazing to work with. He went the extra miles to make sure I left with a car I was happy with. I can’t say enough what it meant to me to have that much car given. He went the extra miles to make sure I left with a car I was happy with. I can’t say enough what it meant to me to have that much car given. More

Chris Jaquez isVery Professional, easy to work with, and not pushy! Hope to do more business with him. not pushy! Hope to do more business with him. More

Tracy was wonderful to work with. This is an out of state purchase. I requested an Pre-purchase inspection from an independent shop in the area. Was not an issue the vehicle was deliv This is an out of state purchase. I requested an Pre-purchase inspection from an independent shop in the area. Was not an issue the vehicle was delivered for the inspection. All phone calls,texts and emails were responded to promptly. They even arranged for a hauler. Thank you Tracy. More

I would not recommend Carville to my worst enemy. Worst experience I have ever had. They lied to me, they hassled me and said they guaranteed me that as long as I liked the vehicle that no matter wha Worst experience I have ever had. They lied to me, they hassled me and said they guaranteed me that as long as I liked the vehicle that no matter what that they would make the numbers work. Liars and don't purchase a vehicle here. Their word is no good and they are no good. I believe that Karma will be making rounds and that xxxxx is real. Anyway, Careville sucks. I call xxxxxxxx on all the 5-star ratings. They get a big fat ZERO!!! A very unsatisfied person. BH Although Chris was awesome and it's too bad, he works this business. More

I dealt with Tracy and Gabai on the purchase of my new Yukon. They gave me straight answers to my questions and the process could not of been smoother. I highly recommend this team! Yukon. They gave me straight answers to my questions and the process could not of been smoother. I highly recommend this team! More

SCAMMER DEALERSHIP, the sales team is friendly but you cant help but notice every car is on its last leg. The management is in the role to take every penny they can from you. cant help but notice every car is on its last leg. The management is in the role to take every penny they can from you. More

Michael in the service department went above and beyond after the purchase. My 2012 Durango died after I got it to Glenwood and I called first thing in on Monday morning. Michael provided the best customer after the purchase. My 2012 Durango died after I got it to Glenwood and I called first thing in on Monday morning. Michael provided the best customer service I have ever dealt with when dealing with a vehicle purchase. Followed through with everything he said he would and got the vehicle fixed in 2 days. Will come back to this dealership based on this alone! Thank you Michael keep doing what your doing! More