Casey BMW

My wife and I purchased a BMW 335I late last week and the service was great. We worked with Mr. Sammie Buckhanon. Sammie listened to the needs of my family and helped us find the right vehicle. Earlier th service was great. We worked with Mr. Sammie Buckhanon. Sammie listened to the needs of my family and helped us find the right vehicle. Earlier that week we visited the Mercedes Benz dealership. We liked the sales person but we felt uncomfortable in what they had to offer and the overall service beyond the purchase of the vehicle was not buyer friendly. Sammie made the entire purchasing experience one of the easiest, convenient, and most comfortable experiences we have ever encountered. We look forward to a long lasting relationship with Mr. Buckhanon and the Casey BMW family. More

Mr Sammie Buchannon was such a breath of fresh air when I went in for my automobile purchase. He was very genuine and knowledgeable about every BMW that I had considered purchasing, he even anwsered my quest went in for my automobile purchase. He was very genuine and knowledgeable about every BMW that I had considered purchasing, he even anwsered my questions before I could think about them. Mr Sammie Buchannon helped me to make an informed decision about my new BMW. I will definately return and I storngly urge others to do the same. This particular dealrship will go very far as long as Mr. Buchannon is there to assist the customers . I recommend that others visit Casey BMW and request Mr. Sammie Buchannon to experience customer service that is among the best. More

Mr. Hargraves was very patient, kind, knowledgeable and friendly. My experience at this dealership really made me have that much more respect for BMW. i would recommend them to anyone who is considering ow friendly. My experience at this dealership really made me have that much more respect for BMW. i would recommend them to anyone who is considering owning a quality driving machine. More

From the time I walked on the lot until I walked out of the dealership with my new BMW, I was treated like I was the first lady. I was given a clear explanation of all my options including a new versus a the dealership with my new BMW, I was treated like I was the first lady. I was given a clear explanation of all my options including a new versus a used car, financing options, extended warranty options, and the operations of my new car. All my questions were answered without hesitation. I would recommend this dealership to anyone looking for a BMW and Joe Hargraves is the person you want to see. The entire team at Casey BMW is wonderful. Check them out. More

Matt worked his behind off to get the best deal possible for my wife and I. He was knowledgable, professional, courtious and dedicated. I, in all honesty, cannot say enough about both Matthew and Casey BMW. for my wife and I. He was knowledgable, professional, courtious and dedicated. I, in all honesty, cannot say enough about both Matthew and Casey BMW...it's hard to put into words just how good they really are. If you're in the market for a used or new BMW go to Casey BMW, see Matt and let him work his magic for you. More

A very courteous and professional staff that one could deal easly with no feeling of being pressured. Very knowledgeable on the many models. I was a fun experience that both my wife and I enjoyed. I wi deal easly with no feeling of being pressured. Very knowledgeable on the many models. I was a fun experience that both my wife and I enjoyed. I will definitly recommend to friends. We are also new to the area and felt welcome on the first and successive visits. More

Excellent buying experience! Matt was very knowledgable of cars and features, made the whole experience a fun event. The entire staff at Casey BMW was friendly and welcoming. Expereinced no "cut throat" i of cars and features, made the whole experience a fun event. The entire staff at Casey BMW was friendly and welcoming. Expereinced no "cut throat" indications between sales staff that I have seen other dealerships. Everyone was helpful from entering the site through leaving with my new Z4! Fantastic! More

My car was totaled in a rear-end collision. Mr. Williams My car was totaled in a rear-end collision. Mr. Williams quickly found me a replacement Sebring convertible that was actually a year younger with le My car was totaled in a rear-end collision. Mr. Williams quickly found me a replacement Sebring convertible that was actually a year younger with less mileage. With the assistance of the dealership's manager and staff, an excellent, very affordable price was achieved. The few things (a brake issue and battery)that needed to be tweeked were done quickly and efficiently. I couldn't have asked for a better experience to offset a very scary situation. Mr. Williams was friendly, knowledgeable, and able to answer any and all questions to my satisfaction. I would certainly use this dealership and salesperson again the next time I am in the market to purchase an automobile. More

I used to always take my BMW here to get serviced until I realized how much they rip you off and don't know what they're are talking about. Also if you look at the pre-owned cars they have for sale they are realized how much they rip you off and don't know what they're are talking about. Also if you look at the pre-owned cars they have for sale they are the biggest rip off. It's worth the longer drive to Richmond BMW because they actually treat you like BMW customers, not like your buying buying a KIA! When my 15 year old son knows more of the specs on the cars than the salesmen do, something tells you that your at the wrong place! More

The service advisor I was assigned to was very unfriendly and proceeded to "inform" me about the type of transmission in my vehicle. He sated it had a GM transmission but alas my car has a ZF transmission in and proceeded to "inform" me about the type of transmission in my vehicle. He sated it had a GM transmission but alas my car has a ZF transmission in it, verified by the castings on the transmission. He then refused to update the computer in my car stating 7 year old cars can't communicate with our new computer! What? Why would BMW replace there diagnostic computer with a new one that couldn't communicate with half the BMW vehicles on the road. The service advisor then abruptly opened the bay door and said I could leave. Terrible customer service. BTW they charge close to 3 times MSRP for oil filters! Stay away from Casey BMW, they give BMW a undeserving bad name. More