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Casey BMW - Service Center

Newport News, VA

4.3
128 Reviews

128 Reviews of Casey BMW - Service Center

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December 25, 2022

I've had my BMWs serviced by Casey for over 16 years. I've always been happy with the service advisors, sales personnel, and services provided at Casey BMW. More

by gailevans04@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Phillips
December 05, 2022

Easy scheduling. Friendly and professional staff. Clean and comfortable facilities. Jason Stamer is, by far, the best service advisor I have dealt with across all aut More

by tma6490cdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Stamer
November 09, 2022

Very professioal and through! I trust him with my car and that he will be upfront with the options that I have with my service and cost. More

by ETD
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
October 20, 2022

Jason Stamer always takes good care of me when I get my car service. They did a good job on my car. I am very satisfied. More

by wespaillat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stamer
October 09, 2022

Mike was very accommodating. I highly recommend Casey BMW for first class service. Thank you Mike! More

by yvonnej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bullus
September 24, 2022

The service restored life to my very high mileage 17 year old BMW. There were a number of integrated issues that required careful diagnostic capabilities to resolve and/or minimize the issues that also came More

by Two2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stamer
August 28, 2022

Great service from Francine and Service Dept! Good advice & support. Shuttle service was also convenient. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2022

I have used Jason S (My Service Advisor) and Adam C(My BMW Mechanic) for years and wouldn't trust my little fleet of BMWs with anyone else! They are top notch! A++ More

by cmw2738
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam C, Jason Stamer
June 03, 2022

This is hands down the best service experience I've had with a dealer. BMW has a reputation for quality and there's a reason why. I was treated with the utmost respect and kept updated every step of the wa More

by Corunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2022

The staff always provides prompt courteous and professional service to me each time I’m there. More

by csaavage
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Casey BMW responded

Thank you so much for taking the time to leave us a 5-star review. We are thrilled your experience at Casey BMW was positive. We appreciate your business and look forward to earning it again in the future.

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