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118 Reviews of Casey Chevrolet - Service Center
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April 20, 2022
Jeff and the corvette technician always does a great job with my 2013 427/Conv. This visit was just a State Insp and Service but, they got me in and out in minimum time. The sales dept., however needs with my 2013 427/Conv. This visit was just a State Insp and Service but, they got me in and out in minimum time. The sales dept., however needs to do a better job acknowledging a potential customer. As a corvette enthusiast for 40 years I’m always interested to talk shop about Corvettes when someone is available. No, I’m not in the market for a new Vette now. But, one would think after looking at 5 different Corvettes, someone on the sales floor would be interested in determining my intentions. More
by Tattoy
Employees Worked With
Jeffrey Amos, Denise Keaton
Helpful March 21, 2022
Jeff Amos and his team are excellent and informative when it comes to my 2017 Corvette Stingray..I know my car is always in trusted hands..GREAT JOB TO YOU ALL! it comes to my 2017 Corvette Stingray..I know my car is always in trusted hands..GREAT JOB TO YOU ALL! More
by MrBluC7
Employees Worked With
Jeffrey Amos
December 12, 2021
I would have rated this experience as excellent except for the "constant reminders". I received 3 cell phone calls, 2 texts and 3 emails reminding me of the appointment. This is extreme and was a disrup for the "constant reminders". I received 3 cell phone calls, 2 texts and 3 emails reminding me of the appointment. This is extreme and was a disruption to my busy schedule. I keep a calendar and don't need this many reminders. Perhaps one would be appropriate, not 8. Please consider your customer's experience in appointment reminders. More
by newman
Employees Worked With
Jeffrey Amos
November 13, 2021
Scheduled an appointment almost two weeks in advance. Dropped my truck off at 815am for a 830am appointment to replace 2 front tires. Received a call at 3:30pm stating the tires did not come in. They did Dropped my truck off at 815am for a 830am appointment to replace 2 front tires. Received a call at 3:30pm stating the tires did not come in. They did not seem to care about the inconvenience they caused. It’s very disappointing. More
by Raven32
November 11, 2021
My vehicle had hard shifting when I brought it. I didn't understand the first recommendation to change the electrical harness. No one explained it in technical terms. My vehicle is covered by an extended wa understand the first recommendation to change the electrical harness. No one explained it in technical terms. My vehicle is covered by an extended warranty. I was set up in a loaner vehicle. It took awhile to get approvals and the communication seemed delayed. When I got the truck back, it no longer had HP transmission fluid in it. The shifting got worse. I brought it back. It took awhile to get approval again to replace with a remanufactured transmission. After a week, we got the approval from the warranty company. After that, the replacement got done 3 days early and the remanufactured transmission with HP fluid is running great. I was weary during the process. The communication was slow and non-technical, but the service employee was really nice and otherwise helpful. The loaner vehicle made it easy to cope. Now I couldn't be happier. More
by Drew
Employees Worked With
Aziuh
September 16, 2021
I couldn’t have a better experience. The service personnel got me in, got me out in record time! personnel got me in, got me out in record time! More
by Captainflinn
September 14, 2021
I purchased a 2015 Ford Explorer from Maria exactly 1 year later I’m driving on the parkway in Va beach and the steering wheel locked up while I was driving. I was unable to turn at all… almost caused a year later I’m driving on the parkway in Va beach and the steering wheel locked up while I was driving. I was unable to turn at all… almost caused a really big crash. I manage to pull off the road safely. Tried to get my car towed it took 4 different tow trucks because no one could believe my steering wheel was that locked you could not move it one centimeter. Got my truck to Casey for them to tell me the parts are not covered and they can’t tell me what’s wrong with it. Meanwhile they refused to even look at the vehicle. I spoke with the manager of the service department who was the most unprofessional unpleasant person I have ever dealt with. He was rude and basically inconsiderate of what just happened to me in a vehicle that I purchased from you. Zero was done to assist me. Got my truck towed to ford this was June 8 2021 it is now September 13 and my truck is now complete 4 months later. Also Casey refused to give me a loaner car. I eventually got a loaner from my bank.. I do want to say every single human I dealt with at Casey had poor customer service. It cost nothing to show empathy. I am truly disgusted with the way I was treated. I have free state inspections and free oil change and I am thinking of just going somewhere else and paying out of pocket. 0 stars WOULD NOT RECOMMEND!!!!!!!!!!!!!!!!!!!! More
by Asmith15207
Employees Worked With
Other Employees :
Finance manager not sure his name very nasty and rude , William Rodgers III, Denise Keaton
May 22, 2021
I had a 2 pm appointment with Aziah Robinson for an inspection. I was not impressed with the interaction as there really was none. I was in the waiting area and I got a text or email letting me know my inspection. I was not impressed with the interaction as there really was none. I was in the waiting area and I got a text or email letting me know my vehicle was ready. I went to Ms. Robinson’s location and she handed me the paperwork (I have been dealing with Casey’s service department since 2014 and this is the first time I was not impressed with the service staff. It seems like all or most of the staff are young. Ms Robinson was too busy socializing with others that she did not have time to deal with me. I am very unhappy with the service department. Someone needs to check them out anonymously. I am very unhappy with the whole situation. More
by lynngliggins
Employees Worked With
Aziah Robinson
May 15, 2021
It truly grieves me to leave this review but I would be remiss if I did not say anything concerning this situation. First and Foremost, the sales department is the absolute best. I have purchased three veh remiss if I did not say anything concerning this situation. First and Foremost, the sales department is the absolute best. I have purchased three vehicles from Casey and an additional vehicle for my sister. Travis Battles and Gerald are an outstanding team on the sales side but this review is about the service side. On or around April 7, 2021, I dropped off my beautiful 2019 Chevy Express Conversion Van at Casey Chevrolet to get a few things repaired on it. Initially, Casey Offered me this Suburban as a loaner vehicle. This vehicle was just beat up. The eventually switched me out to a newer loaner but to be even offered such a vehicle with so many issues after spending over $200k at this dealership is ridiculous. Back to the van, Because it's a conversion Van, I figured it would take some additional time to get repair. Once a week, I would call to check on things and I would not get an immediate response. After two weeks, I got an update that they were waiting for the conversion company to either approve the repair or send someone out to repair the van. On 30 April 2021, I was in the Newport News Area so I happened to stop by the dealership to check on my van. I drive to the back of the service department and my van is covered with an 1/8 of an inch of pollen due to no one touching my van. I drive around to the front and talk to a different advisor than the one I was assigned and was briefed: "I'm sorry but no work was done to your van at all". Of course, I was beyond pissed. My van sat there for over 21 days and nothing was done to it. So I called Explorer, the conversion company that converted the van to ask about an authorization. The service advisor told me, "No one but you has called about your van or any repairs." So it appears that nothing was done to my van, yet it had an additional 200+ miles on my van. Though I have purchased many vehicles from Casey, I just can't believe the horrible things that took place with my van while it was in your care. #lossofconfidence #lossoftrust #insulted #unsatisfactory More
by gforce825
Employees Worked With
I don’t remember the employee names
