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Casey Honda

Newport News, VA

4.2
722 Reviews
At Casey Honda, we offer extensive inventory of Honda cars, trucks, and SUV's, including the Honda Civic, Accord, CR-V, Pilot and Odyssey. We carry the most new Hondas on the Peninsula and we work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our dealership is conveniently located just 3 miles west of the Newport News/Williamsburg Airport. We have over 500 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer our Casey Carefree Guarantee with your purchase so you know you will be covered. You can trust you and your vehicle will be taken care of at Casey Honda. Our primary concern is the satisfaction of our customers. Our online showroom was created to enhance the buying experience for each and every one of our customers. If you have any questions, please feel free to contact us or call one of our Online Team Members at 757-643-7201.
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12943 Jefferson Ave

Newport News, VA

23608

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Showing 722 reviews

March 07, 2024

Asli goes above and beyond for her customers. She is an empathetic and determined problem solver. She is adaptable to all kinds of needs. And she works fast, too! Within days, I had the best matc More

by kaija
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asli Ilhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Casey Honda responded

Kaija thank you for the very kind review, I will make sure Asli sees your post. Thank you for your business Jay Malone General Manager

February 05, 2024

I decided to leave this dealership with my refund on January 16, 2024. My recent comment was removed because I revealed what the general manager of Casey Honda in Newport News said to me during a short More

by hesterfamily419
Recommend Dealer
No
Employees Worked With
Stephen LaBelle
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Malone (General Manager)
January 24, 2024

Casey Honda has always been amazing! !! All experiences I’ve had at Honda has always been smooth and easy. Communication seems to be a top priority and all associates have always been eas More

by Kendyl.E.Smith54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asli Ilhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Casey Honda responded

Thank you for the very kind review I will make sure Asli sees your post! Thank you for your business! Jay Malone General Manager

January 04, 2024

The reviews on Google were not wrong! ! I just purchased a new 2024 Honda Accord EX Sedan on 1-2-2024 from Casey Honda in Newport News. My Salesperson was Dana Robinson and she was fabu More

by mbrooks47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Beard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Casey Honda responded

mbrooks47 thank you for the very kind reviews on 3 review sites I will make sure that Dana sees your post ! Thanks for your business! Jay Malone General Manager

December 10, 2023

I purchased a Honda Passport recently during the Black Friday Weekend. I was looking to have my 2017 Jeep Cherokee w/ 64000 miles paid off. I owed 24,000 on the loan. My Sales person Azeema showed me a Ho More

by tttw777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
azeema
Dec 12, 2023 -

Casey Honda responded

tttw777 I am sorry if you felt that we did not properly communicate the numbers to you in a way that you understood. All the documents you sighed clearly outlined the sales price, trade allowance, payoff on your vehicle and taxes and fees. I will be glad to review the documents with you. I can be reached at 757-591-1300 or j_malone@caseyauto.com. Jay Malone General Manager

September 05, 2023

Sales person couldn't find reverse crashed the car I was buying into a curb over a cone. They had a body shop fix it the sprayed over spray all over the car at what must have been the cheapest mako shop aro More

by michaelfhuffman12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Azeema Ervin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Casey Honda responded

Michael I am sorry the work we performed was done poorly and I understand why you don't want to bring the car back to us so we can correct the issues. WE have reviewed your post with our quality control personnel so this does not happen in the future, of course we will be glad to correct the problems if you change your mind. Thank you for the feedback. Jay Malone General Manager

Sep 08, 2023 -

michaelfhuffman12 responded

I already ordered a new front grill and am taking steps to correct the things your painter blantanly painted over. There is a big sanding DA scratch mark he put on the hood ubder the clear coat that i can not buff out the hood and front bumper will need a complete respray and honestly i dont trust your painter to perform that work after his last job and i doubt you want to pay for my painter to do it. The work your body shop performed caused more harm then the little damage they repaired.

August 21, 2023

Ms. Asli was my salesperson when I brought my Honda Accord. Ms Asli is a wonderful friendly person. I love the service she gave me. She made sure all my needs were taken care of. I had to wait two wee More

by lisamarieford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asli Ilhan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Casey Honda responded

lisamarieford thank you for the very kind review and for your business, we feel the same way about Asli and I will make sure she sees your post Jay malone General manager

August 16, 2023

Amanda is always very helpful, courteous and always honest on what needs to be done on my vehicles, I really appreciate her help and honesty Thank you so much for being the great person you are More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Humphreys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Casey Honda responded

Kris thank you for the positive review and the kind words regarding Amanda, I will make sure sure sees your post! Jay Malone General Manager

August 09, 2023

Had an amazing experience at Casey Honda. Mrs. Asli Ilhan was my sales consultant. She was amazing and very thorough explaining various features. Very knowledgeable about the various vehicles More

by mtchllchndlr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asli Ilhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Casey Honda responded

Thank you for the kind words regarding Asli and my staff I will make sure they see your post! Thank you for your business! Jay Malone General Manager

July 23, 2023

I don't think they deserve even 1 star, I brought my Odyssey for an appointment to have 2 recalls done at 9AM on July 18th. I was told it would take about 4 hours. At 2PM and asked them to check on c More

by bythebaydesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
Jul 31, 2023 -

Casey Honda responded

After reviewing your your visit I agree that we should have a 0 I apologize for the way this was handled, I have met with all employees involved to make sure this does not happen again. Thank you for allowing Mike Zeno to pick up your vehicle and return it with the recalls a completed Jay Malone General Manager

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