Casey Honda

Casey Honda
12943 Jefferson Ave
Newport News, Virginia 23608

Sales: (757) 591-1300
Service: (757) 591-1331

Manufacturer: Honda

Most Reviewed Employees
Mark Bowles Mark Bowles
Internet Sales Director
Tommy Malone Tommy Malone
Salesperson
Brian McHugh Brian McHugh
Sales Manager
Bill Gooden Bill Gooden
Salesperson
Jeff Finch Jeff Finch
Sales Manager
Rhonda Forrest Rhonda Forrest
Salesperson
Stephen LaBelle Stephen LaBelle
Salesperson
Spencer Williams Spencer Williams
Salesperson
Lloyd Francis Lloyd Francis
Salesperson
Kenny Brandt Kenny Brandt
Sales Manager
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Parts Store
Shuttle Service
Television
New facility summer of 2011!
Children's Play Room
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 12:00 PM - 5:00 PM

Twenty-Four Month Rating: 4.5/5
46 Reviews
Casey Honda

Overall Score: 4.5 Star Rating4.5



About Casey Honda
Certified: Casey Honda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Casey Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



WERHONDA
4/21/2012 10:11:13 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Pascal Jones

My Review of Casey Honda:
My wife and I were in the market for a new Honda van in July/Aug 2011. We have owned a Honda CRV since 2002 and it would no longer support our growing family. Over the past few years this dealer serviced our CRV and I had no complaints and I wanted to buy a van from them; close to our house. We had done our research on the particular model and knew exactly how much we were willing to pay (within reason). Additionally, that week we had test drove the van in two different locations and received quotes from different dealers; however we wanted to buy from Casey. After talking with the salesman and going through the whole spill we advised him that we were not in any hurry for the van, needed it in November, it was July/August and we were not opposed to ordering or waiting. He advised us that their dealership was the only one on the peninsula that had the van we wanted...? Really, we just test drove 2 and have seen over 15 that week at dealerships. I advised him his computer system was incorrect; he stated that it was not. The first negotiation the dealer actually placed in front of my face a price that was $5K over the sticker price, yes $5K! My wife was in shock and got up and walked out. I offered the dealer a written price quote from another dealer to see if he could match it. He went to see the "boss" came back with a offer $1K below the original. I thought that maybe I was on a television show at this point. I told the dealer that I would pay $1K over the price quote from the dealer quote in Richmond. He returned from the "boss" with bad news of course. I was so insulted that I know longer do business with this dealership at all! When people ask me about my new Honda I highly recommend MECHANICSVILLE HONDA in RICHMOND and advise them of the crooks at Casey. Yes, we drove one hour north to purchase our new Honda and we drive one hour north to have our oil changed as well!

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T Brandon
3/30/2012 5:43:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bowles, Brian McHugh

My Review of Casey Honda:
Mark Bowles is the most honest, forth coming, and hard working salesman I have ever met. He is extremely knowledgable of the product and services available. I highly recommend Mark and Casey.

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goodbyechevy
3/8/2012 11:34:11 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bowles

My Review of Casey Honda:
Mark made the process seamless. After I made the commitment to buy from Casey Honda, he did everything in his power to make it as easy on me as possible, even when dealing with other customers, he made me and my wife feel like we were exclusive clients. The offer I received on my truck was exactly what I was expecting. His background set him apart. He was very informative and straight forward and made the whole experience as easy as possible.

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cornsoup
2/23/2012 6:58:14 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Tiffany Burland

My Review of Casey Honda:
My husband and I have been looking for a lower-mileage Mazda MPV minivan. About a week ago I saw one online at this dealership. I called to get the history on the van (I think the person I spoke to was Rhonda). Some things came up and we did not act further at that time. A week later I saw that the van had been listed on Craigslist. Since it was still available we decided to go see it at that point. My husband called and spoke with Tiffany, asked her some further questions, confirmed details of warranty, etc. He spoke with her twice before we left our house that evening to view the van. We live in Great Bridge and drove an hour to this dealership in Newport News with our 4 year old son. While still on our way, we spoke to Tiffany a third time, to clarify the directions. Upon our arrival, Tiffany wanted to ask us questions about what we were looking for in a vehicle, and wanted to show us some other models. When we made it clear we first wanted to see the MPV, we were told that it was being "serviced" and indicated it would be there soon. So we sat and answered more questions about our needs/wants in a vehicle, during which it was eventually disclosed to us that the van we had driven an hour to see would not be there that evening, that the garage it was at was closed for the night. Talk about a COMPLETE lack of respect for our time. There were so many opportunities along the way to let us know that the car was not on the lot to be seen. We have no idea why a van they'd had for at least a week was suddenly in the shop in the first place, as it had already supposedly passed a rigorous inspection etc! This place was a major disappointment.

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kmr248
2/6/2012 10:28:05 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Kenisha Reid

My Review of Casey Honda:
No I don't recommend them. They are liars. I know most car salesman are but these guys take the cake. The was supposed to fix my car I payed them to fix it only to not be able to make it home before cutting off. Then they said they were told to do the Bare Min. Thats not what I payed them for. Sorry for them because I will never recommend anybody to go there. Now I have a car that's only worth 2,000 and owe more than double that. I was sold a Lemon. I can't stand them

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Calypso10
2/6/2012 2:17:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bowles

My Review of Casey Honda:
This is our 5th Honda that we have purchased through Casey Honda. The reason is Mark Bowles:) aside from the fact that we are loyal Honda people, you can't beat the expertise and friendliness of Mark. He is like a member of our family. He has the knowledge and the willingness to listen to our needs and wants to suggest the car we would need. We will always go to wherever Mark will be selling Hondas. Casey is very lucky to have him and we are lucky to buy cars from him. Thank you Mark for being a part of our Honda family..we will be seeing you for our next car...:)

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OJ32
1/21/2012 9:25:11 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bowles

My Review of Casey Honda:
Recently my wife and I were in the market to upgrade from our 2009 Honda CRV. We searched the internet and local dealers for options on family friendly minivans. After almost 3-weeks of searching and test drives we decided on the 2012 Honda Odyessey Touring. During our search we visited a few local dealers trying to find which minivan fit us best. We decided on Casey Honda for our final purchase, based not soley on being repeat customers, but also on the sales approach and expected service we had received over the past 2 1/2 years. When we were first introduced to Mark Bowles, he immediately impressed us with his knowlegde of the Odyessey (past and present). Mark quickly tuned in to our buying style, which is very reserved and patient, as we searched to get the best deal available. Mark made himself available to us at our pace, and did not try any type of pressure sales techniques. Through out our search Mark was at the ready to provide us information. His up front price negotiations between the EX-L and Touring helped us decide on what minivan best suited our budget and lifestyle. After the sale, Mark has remained in close contact to ensure we were confortable with the vehicles technology and personal custonizations. Casey Honda, as a whole, has continued "service after the sale". We look forward their customer care as we grow into our new odyssey.

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ConnieB3912
1/7/2012 6:10:48 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bowles; Nick

My Review of Casey Honda:
I highly recommend this dealership. The salesman was friendly, informative, motivated, knowledgable, and thorough throughout the purchasing process. My salesman listened to me and ensured that he sold me what I wanted. He actively demonstrated his interest in making my purchase as pleasurable as possible.

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Ms_Ladi28
12/29/2011 10:51:07 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Bowles

My Review of Casey Honda:
Casey Honda is a nice, brightly lit establishment with quite a few vehicles on their lot. They never seem to be busy, which is good or bad however one looks at it. I had read tons of bad reviews on this dealership, but decided to go anyway due to proximity and vehicle availability.

I started my vehicle search with online research that automatically tagged numerous dealers in my area. I picked the dealer that had the Honda I wanted and started email crossflow with Mark Bowles. He quoted a price via email, however it was higher than invoice, so I was prepared to haggle. I also had a trade and wanted to see the value. I had already checked before arriving, but just wanted to see how I would be treated.

Of course Mark would not budge on the price--understandable. I was also quoted a much lower price on my car than in Kelly's. Again, understandable.

Here is where things got icky; and I was compelled to leave. Of course, I was given the song and dance about my car being worth a low price and the new car price not able to decrease any further. However, Mark also threw out that my car had body damage. (Oookay). I was led to the manager who gave the same song and dance...BUT, THEN he ALSO mentioned body damage--officially proven and tested by the Official BMW Buyer (some mysterious guy in a black jacket). He kept throwing out body damage to my car, AND THEN went even further to suggest I wasn't the first owner on my car. That's when my intelligence was officially insulted. My car is usually complimented by both peers and dealers that it looks brand new. It still has the new car smell...and low miles.

I also understand attempting to deal and assume that the buyer knows nothing about car sales. That's fine usually they don't, everyone has to eat, right? But to insinuate that my car had been in an accident (even though the car report shows nothing and is clear), AND insinuate that I'm not the first owner of my car (when my car was custom made for me and delivered), is just hideous.

Dear Casey, please do not try to say that a car has had body damage done to it during trade negotiations. Usually body damage would result in an offer of less than half of what it's worth from the dealer versus *only 6K less than it's worth* (ie, your lowball offer). THEN, don't try to offer another vehicle (mileage questionable depending on whom I'm speaking to), and all of a sudden raise the trade offer $4K. I mean, really?

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kevindowell
12/20/2011 8:55:08 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Bowles & Pascal Jones

My Review of Casey Honda:
I contacted almost 30 Honda dealerships in a 125 mile radius of my home in Richmond, Virginia. Casey Honda (Mark Bowles & Pascal Jones) were the only ones who could figure a way to get the vehicle I wanted at the price I wanted. Once I arrived, I signed the paperwork, went through the warranties offered, arranged financing and had a thorough demo on the vehicle - all in 100 minutes! This was the smoothest purchase of the 10+ cars and trucks I have experienced. My hat's off to the whole organization.

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