Castriota Chevrolet

Very honest and down to earth. Not trying to sell me things I really don't need. So many dealerships try to sell you the world. Saying you should do this you should do that, and on and on. He was concer things I really don't need. So many dealerships try to sell you the world. Saying you should do this you should do that, and on and on. He was concern about my safety. thank you More

We are very happy with Gary Trail for that reason---- We are very happy with Gary Trail for that reason---- 1. Very patient to communication with us because we are deaf couple. 2. He is very good We are very happy with Gary Trail for that reason---- 1. Very patient to communication with us because we are deaf couple. 2. He is very good explain and different option , really appreciate it. 3. He really good deal with us. More

I recently purchased a new Impala from Castriotta, my sales representative was Steve Schmtt. From the time we entered the showroom we were treated like Royalty by Mr. Schmitt. He was professional, frie sales representative was Steve Schmtt. From the time we entered the showroom we were treated like Royalty by Mr. Schmitt. He was professional, friendly, helpful and courteous! This is the BEST dealership I have ever dealt with. I have recommended Mr. Schmitt to all of my friends, and recently one of my friends also purchased a vehicle from him. I HIzgHLY recommend Castriotta and Mr. Schmitt! More

I WAS TREATED WITH RESPECT FROM THE MOMENT I WALKED IN THE DOOR. MY SALESPERSON, JIM, WAS GREAT. THE FINANCING TEAM WENT ABOVE AND BEYOND THE CALL OF DUTY. EVEN WHILE SIGNING THE PAPERS FOR THE NEW CAR THE DOOR. MY SALESPERSON, JIM, WAS GREAT. THE FINANCING TEAM WENT ABOVE AND BEYOND THE CALL OF DUTY. EVEN WHILE SIGNING THE PAPERS FOR THE NEW CAR, THEY FOUND A BETTER FINANCING DEAL AND CHANGED THEM ON THE SPOT. I SAVED A TON OF MONEY. THANKS!! More

Was a loyal customer for many years bought several cars cash from them. Brought a 2007 Suburban( which we bought from them , paid cash) in to be service for 3 sensors going off on May 23 2012. We were cha cash from them. Brought a 2007 Suburban( which we bought from them , paid cash) in to be service for 3 sensors going off on May 23 2012. We were charged 85.00 for this to be fixed. The problem reoccurred, we brought it back in next day May 24 2012. they could not fix the problem, only refunded half of the 85.00. We should have been refunded the entire amount as the problem was NOT fixed. We will NEVER go back. Terrible customer service & NO loyalty towards customers. More

Horrible sales Person. Asked all of the same questions that had already been answered. Had a pre approved deal and was treated like we had just stopped in. High pressure by the manager to make the purcha that had already been answered. Had a pre approved deal and was treated like we had just stopped in. High pressure by the manager to make the purchase even though they were told on several occasions that we were not comfortable and needed to discuss it first. I would never do business with this place. What a horrible experience. More

Jerry was polite and down to earth ,very helpful and helped in all ways. When noone else would help me get a vehicle Jerry got it done. It took him a couple of days ,but he came through. Highly reccomen helped in all ways. When noone else would help me get a vehicle Jerry got it done. It took him a couple of days ,but he came through. Highly reccomend this guy for all your car needs!!! Thanks Jerry for all the help!!!!!I read a poor review on him and was astonished! He was so very helpful and friendly! More

From the beginning, Jerry did nothing but insult the other dealership we went to first and my husband's credit rating. Even when I subtly asked him to stop, he persisted. The final straw was when he wan other dealership we went to first and my husband's credit rating. Even when I subtly asked him to stop, he persisted. The final straw was when he wanted MY car for a trade in instead of my husbands (we were getting him the new car, not me) and I made a comment that my next car would be a Fiat. Jerry got uncomfortably close, pointed his finger at me and through gritted teeth he proclaimed that I was wrong and should purchase American made cars. I was concerned for my safety and found him to be most unprofessional. I will be contacting the manager in the morning regarding this incident. More

I was mislead and the vehicle was misrepresented to me. The sales associate was not versed with the knowledge to advise me prior to the sale. The owner, Tom Castriota was not very professional in the way The sales associate was not versed with the knowledge to advise me prior to the sale. The owner, Tom Castriota was not very professional in the way he handled the matter. He conducted our meeting in the lobby of his dealership instead of a private conference room. He told me within our conversation that his sales peoples job is to sell not to disclose every detail there is to every vehicle. YOU BE THE JUDGE !!! THERE IS A LOT MORE THAT I CAN'T GO INTO AT THIS TIME UNTIL MY ATTORNEY GIVES ME FURTHER INSTRUCTIONS. More

My wife and I are regular purchasers of new vehicles and have steered clear of GM for many years because of the past poor experiences with them. We decided to give GM another chance, since our tax money wa have steered clear of GM for many years because of the past poor experiences with them. We decided to give GM another chance, since our tax money was now part of this organization anyway and I am sad to say it has been a very dissatisfying experience. We purchased at 2009 Colorado Pickup as our 3rd vehicle and when it had 1200 miles on it I was driving it down a busy highway (hwy 50) in Brooksville FL. When I crossed the railroad crossing the left rear tire blew out. It looks to me like a chunk of the tread where it meets the sidewall is gone and the tire instantly went flat. I did not hit anything except the track at the crossing and there are thousands of cars and trucks crossing that rail road track everyday without incident, which would lead a normal person to believe there is/was a defect in the tire. Your owner’s manual says the tires are warranted for 3 years/36K miles but when I took it into the dealer I was informed without even looking at the tire that there was no coverage for tires and a new one could be ordered for $94 plus mounting and balancing plus tax plus old tire disposal fee. So my conclusion is that the quality of GM products continues to be inferior and the service of my local Chevrolet dealer is subpar. I am sorry that I tried GM again, I will never make that mistake again, and I will certainly tell everyone I can everywhere with every possible means to stay clear of GM and stay clear of the dealership. More