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36 Reviews of Cavender Toyota - Service Center
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May 30, 2015
un buen servicio buen dia . bueno ayer fue a la toyota service 5730nw loop 410 . y me encanto el servicio y la amabilidad del senor francisco salazar . express writer buen dia . bueno ayer fue a la toyota service 5730nw loop 410 . y me encanto el servicio y la amabilidad del senor francisco salazar . express writer . bueno personas como el con su amabilidad y las ganas de servir al costumer y porsupuesto porque habla espanol . todo fue positivo . he ido otras veces y el trato ha sido malo .espero que personas como el sigan en su compania. gracias More
by delkis12345
Employees Worked With
Francisco Salazar
Helpful May 15, 2015
Sale Went Well - Service Dept. A Train Wreck Have bought 2 vehicles from Mike Gonzalez. He was polite and didn't overload us with the typical nonsense you get from most car sales people. Gave us Have bought 2 vehicles from Mike Gonzalez. He was polite and didn't overload us with the typical nonsense you get from most car sales people. Gave us what I thought was a good price. Service Dept. - whole 'nuther story. Try calling them. They don't answer the phone? Why? Make an appointment for a simple tire rotation - wait 3 hrs! I noticed they were not honoring appointments, but giving preference to customer-pay work. Toyota Care - a joke. In reality - none of the Toyota Service Depts. at any Toyota Dealer in SA are worth dealing with. More
by HillCountryPerson
Employees Worked With
May 16, 2014
Parts Price Gouching at Cavender San Antonio Toyota owners beware! Cavender Toyota charges exactly 15% more for their factory Toyota parts than other area Toyota dealers. Red McCombs San Antonio Toyota owners beware! Cavender Toyota charges exactly 15% more for their factory Toyota parts than other area Toyota dealers. Red McCombs and Universal Toyota both wanted $102.50 for an ignition coil that fits an '06 Avalon - factory parts. Cavender charged $117.88. This same escalation applied to spark plus and rear brakes. To make matters worse, they also spent a lot of time trying to "upsell" services that you do not need. What people don't know about dealership service depts. is the service writers - known as asst. service mgrs. at Toyota dealerships - the service mgr and the GM all get a cut of the service bill. The more they sell - the more they make. The real tragedy is in many cases, the work you paid for was never done or done improperly to begin with. Also - ignore Cavenders customer service rep who like to chimes in to these negative reviews with her "we are so sorry you are not happy......". Anyone who believes her nonsense is too stupid to be alive. More
by HillCountryPerson
Employees Worked With
Raul
March 29, 2014
Dust on the brakes operation Be careful about the service department. They are a "dust on the brakes" operation. You know what I mean. If they find dust on the brakes they recomm Be careful about the service department. They are a "dust on the brakes" operation. You know what I mean. If they find dust on the brakes they recommend a brake job. In this case we brought in my 82 year old Mother's Corolla for a starter problem. Some guy named "Shawn" was our contact. To his credit, he recommended the car go back to the 3rd party mechanic to properly fix the starter problem. However, he called my Mother and recommended $800 of maintenance including "Carbon cleaning" the engine as well as a oil leak in the gasket that he claimed was draining into the spark plug (although there was never any evidence of smoke which oil in the spark plug and piston chamber would cause). We feel he took advantage of an older lady. We didn't want maintenance done, just an examination of the starter. More
by BillIrwin
January 03, 2012
I found Cavender when I did a Google Search for Scion in San Antonio but they did NOT come up until I entered "Cavender" with my search key words. Prior to doing that, Red McComb had come up, repeatedly, a San Antonio but they did NOT come up until I entered "Cavender" with my search key words. Prior to doing that, Red McComb had come up, repeatedly, and so did Universal Scion/Toyota. Cavender not only offers fair prices for service, THEY ARE HONEST regarding what services need to be done and what do not need to be done. In my opinion and from my experience, Red McComb and Universal Scion / Toyota are consistently not completely honest, not forthcoming and their prices are very high. More
by IntegrityCounts
Employees Worked With
Joe, Service Manager
January 01, 2012
I bought my last Camry at Cavender and that was a good experience. Spencer was friendly, Not a pushy salesman and very knowledgeable about the car altogether a pleasure to work with, very helpful. experience. Spencer was friendly, Not a pushy salesman and very knowledgeable about the car altogether a pleasure to work with, very helpful. More
by Judith lamm
Employees Worked With
Spencer Herrera
