Central Autohaus

I called in to check on my license plates, and John at the dealership was upset that I gave them a bad review. I called and left a voicemail for them, and I sent an email to them that went unanswered. I g the dealership was upset that I gave them a bad review. I called and left a voicemail for them, and I sent an email to them that went unanswered. I gave them an opportunity to reach back out to me, and see if we could reach a resolution. They didn't call or email me back. When I called to check on my plates, he threatened me, that he was going to leave a bad review for my business. With which he has never interacted. Kinda sad. I called the dealership and told them I was bringing a cashiers check. There was no one there when I arrived, not a single other customer which I thought was interesting. So, I expected that my car would be ready to go. It wasn't. The tires were also bald. It's illegal to sell a car in Texas with bald tires, and I pointed that out they offered to give me a credit for the amount of the tires. However, the credit they offered me was for their wholesale price. I got tires put on the next day by Discount Tire, which was the cheapest price I could find, but it cost me more than they offered. They also sold the car to me without the front right passenger side floor mat?I asked them about it, and they never responded to my email. 7 days later, after the air fresheners that they filled the car with dissipated, you could smell that this car was smoked in. So it seems like they tried to hide that fact. Super disappointing, and I would NEVER buy here again. Buyer beware. More

Fantastic 1st solo car-buying experience. I found the exact car w/low milage. The salesman was very kind, considerate, and patiently walked me through the process. The car handled beautifully I found the exact car w/low milage. The salesman was very kind, considerate, and patiently walked me through the process. The car handled beautifully, but needed some attention - missing rear view mirror & a lower side console panel, low coolant & wiper fluids - all immediately addressed. More

Very polite & professional to deal with. My car was exactly as described - love it so! My car was exactly as described - love it so! More

The dealership failed to communicate with me ar all. Absolutely no response. They want business? They lost a chance at mine. Absolutely no response. They want business? They lost a chance at mine. More

I spoke with Max who was attentive and efficient. I am following up with him next week. I am following up with him next week. More

Great experience, super easy. Asher was very knowledgeable, super nice an all around good place to get a vehicle, Asher was very knowledgeable, super nice an all around good place to get a vehicle, More

Salesman was rude and unwilling to work with me on price. Exchanged a few emails and he wouldn’t even offer any solutions in order to purchase the vehicle. Exchanged a few emails and he wouldn’t even offer any solutions in order to purchase the vehicle. More

Sales staff was not very helpful, nor did they seem to care. Only 2-3 associates working, more of an internet sales team. care. Only 2-3 associates working, more of an internet sales team. More

Great Buyer Experience. Great Selection. Great price. This dealer has a great variety of inventory and has it conveniently indoors. You can conveniently shop regardless of the weather outside. The staff This dealer has a great variety of inventory and has it conveniently indoors. You can conveniently shop regardless of the weather outside. The staff always listens and try to help the best way possible. Highly recommended. More

integrity of General Manager and FInance Manager My fiance and I were looking at a 2016 Hyundai Elentra GT that was had lemon on the carfax. we were aware of this and still wanted to purchase it. Giv My fiance and I were looking at a 2016 Hyundai Elentra GT that was had lemon on the carfax. we were aware of this and still wanted to purchase it. Given the low milage and good condition of the vehicle, we were willing to pay more than what we know it should have went for at auction. This wasn't the issue. The bigger issue came in to speak with Rod, the finance manager. Since I have spotty credit, he said he'd have some work to do with his banks. No problem we thought. However we spoke on the phone first the next day (We live over an hour away, so I wanted to get information over the phone about the financing). First, he quotes a ridiculous 16%, then says that I have to get GAP insurance to get it down to 9%. In his words this had to happen so he could "Make it make sense to the bank". I have to ask him several times over (he outright refused to tell me over the phone) about the interest on the loan and which bank it was from. He became rude and pushy at this point after I asked for information. This threw red flags about the integrity of this deal. "Make it make sense to the bank" created the impression that he was working the bank with potentially vague or falsified information to qualify me for whatever loan he was working. The lack of transparency and implied dishonesty was very off-putting and led to my ultimate denial of the deal because he was pushy and not wiling to provide information that I should have been provided since you were selling a $15k deal. Also calculating the math behind the loan with interest rate provided by Rod, there was a $60 discrepency in the monthly payment provided by him and the calculations of the loan with the interest rate provided. He would not explain to me where the extra money on the monthly fee was coming from. He claimed the only extra was the gap insurance, which I know from other dealers is not an additional $60 a month under any circumstances. His dishonesty and unwillingness to communicate details with me is what led to my dismissal of the deal we were previously set on accepting. That same day I went to a Hyundai dealership, bought a used Elentra GT with more (the full feature package, the best available from Hyundai) features, for $1000 less than what I was going to buy a lemon (this is branded on the title, making if very difficult to insure) and with a significantly lower interest rate without forcing me to take gap or any other added cost. They answered all of my questions about the car and financing honestly without hesitation or push back. I also receieved a certified pre-owned with a far better warranty AND extended service contract than what your people were offering me. I also spoke with Sonny regarding the cost of the vehicle, because I have access to the same automotive auction information that wholesalers and dealers do. The car in question should have been sold for $8-9000 since it was a lemon. If he paid more for a lemon car then he paid far too much for it. He suggested he paid a lot more for it. He was either lying to me or he made a poor decision on the price for the purchase at auction. The short version of this is: I would have purchased the car from you with less features and higher price if your people would have just been honest and up front with me. They were not, and that cost you a $15000 sale and I will not recommend anybody purchase from this organization. More