Overall, this is not a bad service center IF YOU DOUBLE CHECK THEIR WORK. They have wifi and usually have bagels and coffee and overall the staff is fairly friendly once they more or less know you.
Have gone here multiple times for oil changes and here's what you need to watch out for:
(1) They promise that they will do a multi point inspection but they rarely actually do it - most of the time they will mark everything as great and at some later point when you do service it will spontaneously be in urgent need for repair. Why advertise that you will do a multi point inspection and not do it? (This happens every time unless I get on their case about it). Also, you need to get on their case to have the printout attached to your bill. They'll usually say the printer or computer is broken but if you press it all things will miraculously fix and you'll usually get an all clear report because the mechanic never did the multi point check (see my earlier point). Be on their case!
(2) As part of an oil change they promise to top off your fluids. Again, this rarely happens also. I did a test of this once because I was running low on windshield washer fluid and had to do an oil change that week. Figured I'd not top it off and see if they do it. Low and behold, I pickup my car from the oil change and the windshield fluid is low. Brought it to the attention of the service guy and he first made up excuses like "we don't top all the fluids - just some of them" and eventually twiddling that down to "we only replace windshield washer fluid". So why do you say "all fluids" in your advertisements? Anyway, he did eventually refill the windshield washer fluid but it wasn't worth the hassle for a $2 bottle of windshield washer fluid.
(3) I am not confident about the quality of the fluids they put in your car. Last year I went skiing and while driving to the ski resort my windshield got road salt residue so I washed it using the windshield washer the dealership put in. The glass kept freezing up and I had to get out of the car every few miles and defrost the glass because it was turning into ice. This usually indicates that a cheap windshield washer fluid was put in mainly consisting of water and very little (if any) anti-freezing agent.
(4) They say that an oil change is a "Quick Lube" but it has never taken less than 1 hour, sometimes 2 to change the oil. If you ask them to check on a squeak or a rattle it could be more than 3 hours for an oil change and a squeak check. I once asked why it takes so long for an oil change and was told that once you report a squeak it is a completely different game and it is not a quick lube anymore. Maybe my definition of "quick" is different.