Read Reviews Cerritos Nissan

Cerritos Nissan

Cerritos Nissan

18707 Studebaker Road
Cerritos, California 90703


(562) 402-2277

Cerritos Nissan
Manufacturer: Nissan

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.8
  • Friendliness:

    4.6
  • Overall Experience:

    4.7
  • Pricing:

    4.4

24-Month Rating

based on 25 reviews

4.6

4.6 out of 5

52 lifetime reviews

Cerritos Nissan

Most Reviewed Employees

  • Collins  EzeogbaCollins Ezeogba
    Internet Sales Consultant
    1 review
  • Vincent  SanglayVincent Sanglay
    Internet Sales Consultant
    0 review
  • Rob  LawickiRob Lawicki
    Internet Director
    0 review
  • Michael  BoghossianMichael Boghossian
    Internet Sales Consultant
    0 review
  • Kentucky  ColasantiKentucky Colasanti
    Internet Sales Consultant
    0 review
  • Gus "JR"  HernandezGus "JR" Hernandez
    Internet Sales Consultant
    0 review
View All Employees

Cars For Sale by this Dealer

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Certified: Cerritos Nissan

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Cerritos Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: 9:00 AM - 9:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Automated Car Wash On Site Collision Center
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Drive-In Service Shuttle Service
Free Coffee Television
Free WiFi Vending Machines

H TAY
9/5/2012 6:16:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Damian A.
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cerritos Nissan:

Damian A and Patrick F were very friendly. They both went the extra mile with helping me buy the car I wanted. Damian and Patrick should have a pay increase for their outstanding performance at Cerritos Nissan.

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krystalh
8/28/2012 11:47:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris Rico
Shane
Matt Hansen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cerritos Nissan:

Extremely Satisfied with the service, knowledgeable and friendly staff, and my new car! Starting with the salesman who assisted me with the purchase of my vehicle (Chris Rico), FInance Manager (Shane) and Sales Manager (Matt Hansen) I truly had an exceptional experience! This was the first time I purchased a new vehicle and I am glad I chose Cerritos Nissan to do so. Everyone went out of their way to accomodate my needs and in return I am extremly content with my vehicle and great customer service!

I will keep coming back & recommend Cerritos Nissan to all my friends and family!

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Denos Amarantos
7/9/2012 10:22:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Huan Liu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    1
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Cerritos Nissan:

Huan is an excellent sales person; one of the better ones that I've talked to in the last couple of weeks that I've been researching vehicles. He had a very approachable personality, low pressure, yet able to answer all of my questions. His product knowledge well exceeded that of other sales people that I've spoken to. Huan also did an excellent job on his due dillagence, making sure to follow up and make sure that all of my needs were met, and that my overall experience at Cerritos Nissan was a positive one.

Thanks for everything,
Denos Amarantos

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linac0109
6/25/2012 4:17:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
jeff
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cerritos Nissan:

This dealer was amazing. The whole stuff was so friendly and helpful. We were really happy with them. The only thing was that it took way too much time. I was there for about 5 hours and we went around 12 so around 3 we became very hungry. Other than that everything worked out great.

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tanyachambers33
6/3/2012 6:37:08 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
SHANT KRIKORIAN
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cerritos Nissan:

I WENT TO BUENA PARK NISSAN FIRST I HAD A VERY BAD EXPERINCE THERE FOR THREE HOURS WHEN I LEFT I WAS DRIVING HOME AND I HAD TO USE THE BADTHROOM SO I STOP AT CERRITOS NISSAN AND WHILE I WAS IN THE RESTROOM MY HUSBAND EXPLAIN TO SHANT WHAT HAPPEND AND WHEN I CAME FROM THE REST ROOM SHANT WALK UP TO ME AND SAID DON'T WORRY I'M GOING TO TAKE GOOD CARE OF YOU TODAY NO ONE LEAVES HERE WITH OUT A CAR AND BOY WAS HE RIGHT NOT ONLY WAS HE GOOD BUT HE GOT ME THE CAR I REALLY WANTED A NISSAN ALTIMA AND THEY MATCH MY LOAN I HAD ALREADY HAD FROM ROADLOANS.COM WHEN YOU ARE IN NEED FOR A CAR CERRITOS NISSAN IS THE PLACE TO GO AND ASK FOR SHANT KRIKORIAN AND WHEN I LEFT SHANT HAS BEEN CALLING ME ASKING ME HOW THE CAR IS DRIVING AND AM I HAPPY WITH THE CAR YOU CAN NOT ASK FOR BETTER CUSTOMER SERVICE THEN I RATE CERRITOS NISSAN WITH 100%

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Iluvwally
5/27/2012 1:54:17 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Collins  EzeogbaCollins Ezeogba
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cerritos Nissan:

I went in to look for a pre-owned and left with a brand new car!!! The service was great from the moment I walked into the building until I drove off the lot with the car. The entire team was awesome and made the entire experience one I'll never forget. I would highly recommend this dealer

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HAW
5/21/2012 11:50:08 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff Robertson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cerritos Nissan:

I am a first time new car buyer and have been to two competitive dealerships prior to going to Cerritos Nissan. My husband was not even interested in the Nissan brand itself until we visited the friendly Cerritos Nissa dealership. Jeff Robertson our salesperson was terrific. He was well informed about all of the car features as well as the ratings. Unlike our other dealership experiences we were allowed to test drive many vehicles without being pressured or made to feel bad. By the end of our experience my husband and I had a completely different and positive feeling about the Nissan brand and are now considering buying one in the near future. It was nice not to feel pressured and we look forward to future dealings with the Cerritos Nissan dealership and Jeff especially.

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lralpz
3/28/2012 2:42:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Two young guys
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    N/A
  • Overall Score:

    1.3

My Review Of Cerritos Nissan:

We went to purchase a pathfinder. new or used. leaning towards new because of the vppe plan at work. the sales man and finance guy literally took less than 15 minutes to tell us that they could not work with us. They wanted to sell us the car they wanted, the color they wanted . They didnt even try to make us an offer. We didnt even have a chance to tell them we were pre approved. They were just rude. So we drove to west covina the same day and there we bought our new 2012 pathfinder. I have never had such horrible service at a dealer as I did at cerritos.They were even pushing us to lease a vehicle. I've purchased two nissans at west covina and will now always go back to them because of their service.The difference was night and day. West covina also manged to get us an amazing 2.9 apr on our loan. love them. cerritos should learn from them. I will never recommend Cerritos for buying a new car which is a shame because we have been servicing our vehicle with them for years.

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danielb911
2/27/2012 6:12:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Wally Awad
Sarah Choi
Richard and Robert (management)
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Cerritos Nissan:

I can't express the gratitude I have towards the people of Cerritos Nissan. I took my family on a vacation over Presidents Day weekend to celebrate my daughter's birthday. While driving down from the Bay Area our truck broke down and we did not feel that it would be safe to drive it back north. I put another vehicle on hold at another dealership before I stopped in at Nissan. I was lucky enough to meet Wally Awad who was very understanding of my situation. He was great right from the beginning. He was kind enough to take a test drive from Cerritos to the hotel I was staying at in Anaheim, about a 40 minute adventure, so I could show my wife the car before I purchased it. While waiting for the Kia Borrego to be detailed and the paperwork to be completed I was introduced to Richard and Robert, both in management and they too were great. When the paperwork was ready they sent me to the finance dept were I met Sarah Choi, again another great person who also understood the importance of getting back to my family quickly. I have bought about a dozen vehicles from dealerships in the past 20 years and I have never walked away feeling like I met good people. I usually walk away feel a bit used. I am 100% serious that the next time I'm in the market I will actually drive the 6 hours to do business with these guys again. I'm sure my family won't mind another trip to Disney anyway.

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becksab
12/6/2011 8:02:27 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
4
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Cerritos Nissan:

i bought a used 04 MBZ from them and had the worst experience ever. First i came in to look at the car, it took forever to locate the car, then after buying with cash and finishing up all the paper work.
They put in writing the car would be detailed and in the proper dealership condition and it would take 2-3 max. it took them 3 weeks after constant calling and the final job was terrible. and their end of the paperwork was not finished.


overall the experience sucked, when i called they would transfer me back and forth. and i would leave a message and nobody would call back.

no one works with the customer.

Nissan corp should take this dealership out of the current owner's

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Response From: Cerritos Nissan
Added: 3/29/2012 2:15:50 PM

We are sorry you had this experience. I spoke with all involved who thought they went above and beyone the call of duty to assist you, the wholesaler with the issues surronding the sale of the 04MBZ

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