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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.6
1,492 Reviews

1,492 Reviews of Certified Benz & Beemer - Service Center

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November 15, 2023

Hard time getting scheduled. Had a couple voicemails go unanswered but received an email for service that I responded to. It was immediately responded to by Angela followed by a More

by z.nelson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela - Not sure what Dept., Dan Ball
Nov 17, 2023 -

Certified Benz & Beemer responded

Dear z.nelson2: We appreciate you taking the time to share your feedback with us. We are delighted to hear that Dan provided you with 5 Star customer service. We are sorry to hear that you had a less than excellent experience dealing with our Service Coordinator. Even though your comments did not shine a positive light with that aspect of your experience, it is helpful to us in finding out where some of our weaknesses lie. We apologize for that aspect of your experience and hope we have a future opportunity to provide you with a full 5 Star experience on your next visit.

Nov 17, 2023 -

z.nelson2 responded

Well that’s ok I love this place. Dan saved the day! Zac Nelson

November 13, 2023

Great dealership, was easy and very transparent. I highly recommend, Tara and Danny did a great job ! More

by Noelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Certified Benz & Beemer responded

Dear Noelle: Thanks for the 5 Star review! We really appreciate hearing that Danny and Tara helped you have such a wonderful car buying experience. We are grateful for your kind words and support. Please let us know when we can ever assist you again in the future.

November 07, 2023

Great service. Collin was good did everything that needed to be done. Highly recommend this place More

by Bigt807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Nov 08, 2023 -

Certified Benz & Beemer responded

Dear Bigt807: We really appreciate your 5 Star review! We are glad that Collin was so helpful and that you recommend our Service Department to others. We are grateful for your support and look forward to being there for you in the future.

October 21, 2023

Great service from Dan and his team as always from B And B Fit me in late friday and reassured me all well with brakes Cant say enough good things abot this shop More

by Phoenixhotel48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
Oct 22, 2023 -

Certified Benz & Beemer responded

Dear Phoenixhotel48: Thanks so much for sharing your compliments of Dan and the CBB Service Department. We really appreciate your business and look forward to being there for you to assist with all of your future automotive needs.

October 18, 2023

Excellent customer service. Friendly staff. Highly recommend purchasing a vehicle with them. Great Service Department.. More

by teresa.templeton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Oct 22, 2023 -

Certified Benz & Beemer responded

Dear Teresa: Thanks so much for the 5 Star review! We are glad that you had such a great experience with our Service Department. Your kind words and recommendation of CBB to others is greatly appreciated. We hope to have the pleasure of working with you again.

October 14, 2023

Had my car in for a repair diagnostic that was handled flawlessly Mark and Steve kept me informed all along the way and there were no surprises. More

by Tyrwkt.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mark in service
Oct 15, 2023 -

Certified Benz & Beemer responded

Dear Tyrwkt: Thanks for the 5 Star review for Steve, Mark and our Service Department. We are grateful for your business and look forward to being there for you in the future.

October 14, 2023

Couldn’t be happier with my experience at Certified Benz n Beemer. Took my car in because it was having some mechanical issues, and was helped by Dan. I was lucky enough to get a loaner while my car was wor More

by Aria Hossein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
Oct 15, 2023 -

Certified Benz & Beemer responded

Dear Aria: We couldn't be happier hearing about your 5 Star experience with Dan and our Service Department. It's great that we were able to get coverage for your claim. We appreciate your business as well as your recommendation of CBB to others. Please let us know when we can ever assist you again in the future.

September 30, 2023

Danny Ball is has been providing me with an excellent service for the past year. He's always responsive and patient to explain everything in detail about repairs and maintenance services! More

by tediserreti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
Oct 01, 2023 -

Certified Benz & Beemer responded

Dear tediserreti: We love to hear from our repeat customers! Thanks for sharing how well Danny in the Service Department treats you when you bring your vehicle to CBB. We are grateful for your business and look forward to being there for you in the future.

September 28, 2023

Thank you Dan! ! I appreciate all your time and care in getting my car touched up. Thanks for all your communication and sincere help. Really appreciate it. Shou More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon in paint
Sep 28, 2023 -

Certified Benz & Beemer responded

Dear RS: You are very welcome and thank you for taking the time to compliment the 5 Star customer service that Dan and Jonathan provided for you. Your kind words and support are greatly appreciated. Please do not hesitate to let us know when we can ever assist you again.

September 25, 2023

Dan was great. .he helped in taking care of an issue and I am really appreciative More

by tookuspunim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Ball
Sep 26, 2023 -

Certified Benz & Beemer responded

Dear toouspunim: Thanks for sharing how well you were treated by Dan in our Service Department. We appreciate your business and look forward to providing you with another 5 Star experience on your next visit.