Chapman BMW Chandler

Bruce Kotlicky was precisely the type of sales person I enjoy working with. We negotiated quickly and without games. Bruce took care of a few open items on the car I bought exactly as he promised and wit enjoy working with. We negotiated quickly and without games. Bruce took care of a few open items on the car I bought exactly as he promised and within the schedule he promised. Bruce kept me up to date on status while my car was being serviced. Bruce provided me a loaner vehicle which was a very hassle free process. Overall Bruce really knows how to provide great customer service. I would definitely work with Bruce again. More

Max was great to work with. I felt he listened to my Max was great to work with. I felt he listened to my concerns and helped find the right car for me. I felt he was honest. He let me take the time Max was great to work with. I felt he listened to my concerns and helped find the right car for me. I felt he was honest. He let me take the time I needed to make my decision. He followed up with other car options. He did not try and make my decision for me. That was important to me. The buying process was acceptable. I expected more of an unpleasant negotiating scenario. He did a great job explaining the cars features. More

Renate, Was exceptional from the start of purchasing Renate, Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how Renate, Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how important we were just as a visitor to the dealership. It was Thanksgiving weekend. We started the process of ordering the car when we returned to WA. Renate, went through every option of the car and helped me with my decision on the color. The sport package was not offered with my choice of color. Renate, explained to me the color is the first thing you will see when you look at your car. She assisted me with all the other options and we put the car together. We new when the car would arrive, what barge the car came on, etc. Renate picked us up at Sky Harbor at 5pm. Drove us to the dealership and the car was inside in front of her office. She watched that car until we arrived. The paperwork was already done when we arrived. Renate, sent us a Fed Ex in advance and we mailed it back. , Renate, took 2 hours just walking me through the car. Heated steering wheel, navigation system in the window, keyless wand, cruise control, i navigation system in the console. She called the sirius satelite company while we sat in the car to activate. We were not familiar with the area and Renate suggested a local restaurant and we put it in the navigation system and it drove me the the destination. Great food. The next day Renate followed up with a phone call about the car, any questions. Stayed 1 more night and she suggested another great restaurant. No clue where to go so I let the cars navigation system drive me . What a car. It drives itself. The cruise control is incredible. It rained the night before we left for CA. We asked Renate about washing the car. No problem she took care of it, while we shopped in the BMW store at the dealership. Husband is a Harley Davidson dealership owner and likes toys. We have never experienced a purchase like this with all the cars, boats, bikes, snowmobiles. Renate, Thank You! Sincerely, Jodi, Chris Chambers More

Renate, Was exceptional from the start of purchasing Renate, Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how Renate, Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how important we were just as a visitor to the dealership. It was Thanksgiving weekend. We started the process of ordering the car when we returned to WA. Renate, went through every option of the car and helped me with my decision on the color. The sport package was not offered with my choice of color. Renate, explained to me the color is the first thing you will see when you look at your car. She assisted me with all the other options and we put the car together. We new when the car would arrive, what barge the car came on, etc. Renate picked us up at Sky Harbor at 5pm. Drove us to the dealership and the car was inside in front of her office. She watched that car until we arrived. The paperwork was already done when we arrived. Renate, sent us a Fed Ex in advance and we mailed it back. , Renate, took 2 hours just walking me through the car. Heated steering wheel, navigation system in the window, keyless wand, cruise control, i navigation system in the console. She called the sirius satelite company while we sat in the car to activate. We were not familiar with the area and Renate suggested a local restaurant and we put it in the navigation system and it drove me the the destination. Great food. The next day Renate followed up with a phone call about the car, any questions. Stayed 1 more night and she suggested another great restaurant. No clue where to go so I let the cars navigation system drive me . What a car. It drives itself. The cruise control is incredible. It rained the night before we left for CA. We asked Renate about washing the car. No problem she took care of it, while we shopped in the BMW store at the dealership. Husband is a Harley Davidson dealership owner and likes toys. We have never experienced a purchase like this with all the cars, boats, bikes, snowmobiles. Renate, Thank You! Sincerely, Jodi, Chris Chambers More

Don's the greatest---this was a whole new kind of car buying experience--I think he was as excited about my new car as I was. Don really wanted me to be happy with my purchase and it showed. Based o buying experience--I think he was as excited about my new car as I was. Don really wanted me to be happy with my purchase and it showed. Based on this very positive experience, I'm looking forward to being part of the BMW family at Chapman. More

We love our BMW's. This is our 3rd BMW! After a couple of not so good experiences at another BMW dealership, we decided to try Chapman BMW. Terres was a breath of fresh air! This was the BEST experience of not so good experiences at another BMW dealership, we decided to try Chapman BMW. Terres was a breath of fresh air! This was the BEST experience we have had buying a car. She made me feel like she actually cared about what car I wanted and helped me to stay within a budget that I had and still get a car that I think I will really enjoy. From this point forward we will do business with Chapman BMW and will be happy to refer people to Terres anytime we know someone who is looking for a BMW. More

Max made all the difference. He was very friendly and knowledgeable. He showed us all the different options and colors available. I was interested in the adveertised lease price and he found the car ca knowledgeable. He showed us all the different options and colors available. I was interested in the adveertised lease price and he found the car catered to my specific needs. I would highly recommend him! More

I have purchased 2 cars from Chapman BMW while working with Rich Hoferichter. He is honest, hard working and dependable. He is always willing to go the extra mile. As a recent example, I had a problem with Rich Hoferichter. He is honest, hard working and dependable. He is always willing to go the extra mile. As a recent example, I had a problem with my Sirius satellite radio account 4 months after the purchase of my vehicle. I emailed Rich asking for help and within 30 minutes, he had spent nearly an HOUR on the phone with Sirius fixing my account on his own time. Service and customer loyalty like that are not easy to find. I would recommend this dealership, and especially Rich Hoferichter, without hesitation! More

I recently bought my 2nd BMW from Rich. He is by far the best car salesman I have ever dealt with. It is so rare to find a salesman that you can actually trust and that you are willing to recommend to your best car salesman I have ever dealt with. It is so rare to find a salesman that you can actually trust and that you are willing to recommend to your friends and family. This dealership stands behind its product 100%, their customer support is outstanding!! Thanks again to evryone at Chapman BMW. More

I am in retail sales, and I have to say that my partner and I had the best time dealing with Ryan on this lease. The 5 hours went by with little effort, and we left knowing that we had been taken care of b and I had the best time dealing with Ryan on this lease. The 5 hours went by with little effort, and we left knowing that we had been taken care of by one of the best. We asked to be sold on BMW and Ryan did that with flying colors. My partner and I will be long term BMW owners, and long term Chapman clients. It truely was Ladies and Gentle taking care of Ladies and Gentlemen. Thanks for the experience. More